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Hello, I am backer #1,486 and I have sent you a couple messages wondering where my NeoLucida XL is. Please message me or leave a comment so I have an idea when to expect it.
Can you check if you shipped my NeoLucide XL still waiting for it
pls disregard my last comment.
brain fart. sorry
I have not received my reward, the last email I received from the campaign was Nov 30
I responded to the backer survey: "Responded on Oct 26 2017"
can you assist?
@Fabian Scaunich: Sent you a message via Kickstarter. If anyone else has a "droop" issue, note that there is no manufacturing error; try avoiding overbending the gooseneck. It's best illustrated in this image: https://www.dropbox.com/s/7sue4ofen9rb5la/NLXL%20Gooseneck%20Bending.jpg…
If you bend the gooseneck into a "question mark" shape (a "?"), where the gooseneck is bent at the base, then bent far over at the middle, the gooseneck area at the clamp is stiffer than other parts, causing a drooping of the head. If you let the clamp area of the gooseneck go straight up, THEN bend the gooseneck over your paper, there should be no problem with the viewer holding position.
Hi, I received the NeoLucida some time ago, but my daughter only just now tried it out. One thing I’ve noted is that the gooseneck does not support the weight of the eyepiece. The eyepiece moves and drops - so far have not been able to use it
I am still waiting for my XL. I am one of the backers of the XL.
I've received mine and is awesome. Thanks
@vach chote: You have not filled out the Backer Survey to give me your delivery address. Once you fill it out I can send you your reward.
i still did not get neo lucida
i backer no.3754
Thank you, received it, set it up. Works great and love it. It was worth the wait.
Can you please provide me a little update about the shipping?
when I take a look at the track & trace you've provided me earlier, it keeps saying "In transit".
For me this isn't a really big problem, but the holidays are over by now, I'm desperate to draw :-) but I still get this "in transit-"message since december 16th.
I also informed at the HQ of the national post agency in my country (just in case it did have arrived), but they could tell me that they we were unable to find my parcel details; it hasn't even arrived jet in my country. Is it still in Hong Kong?
Can you please tell me where I can find more information about the NeoLucida XL-parcel?
The Netherlands, EU
I'm backer no.4767. I have checked the Post Office that they were unable to deliver the parcel and returned to PRC because the address was INCOMPLETE. I have also sent an email to firstname.lastname@example.org. Please kindly follow-up matter.
My wife (the artist) used her new NeoLucida to transfer a couple dozen animal and plant images from her laptop to a sculpture she's working on. She's VERY happy with the product. Thank you, Pablo!
Pablo: I'd like to chat with someone about my Neo-Lucida, because I still haven't received it. When I use tracking, it tells me that it remains "en route"...since 12/13. Not sure how to move forward. Sorry about this.
I received mine.
i have yet to get any email from "email@example.com" with tracking number. Please email it to me. thanks
@Dan Alich: Make sure the gooseneck (bendy part) is straight up at the clamp base. Then it can bend over your drawing easily. If you try to bend it low at the base, it will "bounce back" and drop the eyepiece. Bend it like an "L", like it goes straight up then bend over. Don't bend it like an "S", where it snakes its way up, to the side, up, and over. I've tested a bunch of units and bending it at the base always seems to be the problem. Letting it go straight up then bend over is always strong enough to hold the eyepiece.
Anyone having an issue with the metal flex bracket not able to support the weight of the eyepiece? Any suggestions on modifying to work with something else?
NeoLucida has arrived today...Tracking knows nothing...
Would You please be so kind to contact me via Email?
I have got a tracking number ,but nothing happened since.
I wanted to say that I received my NeoLucida XL on time and nothing broken. I have only been playing with it and tried to draw something on Christmas Eve. It was not working out but only because of lighting issues. That’s not a big deal. Soon as I get some time I’ll be drawing on this one and the older model more. Cool product Pablo.
I received mine
I haven’t received my tracking number?? Could you please update me?
I am backer 4264. I have pledged 3 NEOlucida . But you still send me 2 NEOlucida. How can I do?
I haven’t received my Neo Lucida yet (no mail with trackingnumer)
@Nicolas Brooks: I am surprised at your comment.
"Anyone else make the mistake of getting the XL and the older one package? Why would I want an old one and a new one if the new one is easier to use?"
As a 'Superbacker' surely you would be used to the Kickstarter rewards/backing process?
@Ibrahim Zahran: Sent you a message with tracking details.
I haven’t received any tracking number
Anyone else make the mistake of getting the XL and the older one package? Why would I want an old one and a new one if the new one is easier to use?
I received mine this morning. Thank you very much. Can't wait to try it out! :)
Package landed in the Netherlands, thank you. Expected it to be a bigger box. Nicely sealed. It is a present under the tree here so need to wait another week before testing.
Thanks a bunch, looking forward to tracking the package…looks like it was delivered! Too bad I am at work till midnight.
@Darius B'Alexander: I sent you a message to your email associated with Kickstarter with details. Note that since you responded to the Backer Survey after the first-round cutoff, you will be getting your NeoLucida XL tracking email later, after the shipping agent has taken receipt of the package. The label has been generated, and will likely go out this week.
I haven’t received any tracking number or emails regarding shipping. Not worried about getting it before the 25th, just getting itchy.
I’m pretty sure that I’ve sent a message regarding an address change, but I can’t find a response to that either.
@Cristel S. Djasman: Unfortunately, there's not much we can do. At this time of year there can be "congestion" in the shipping queues, and it's random how that affects different packages. We have a handful of packages that are like yours; seemingly stalled. But they are in transit, meaning they are not lost or undeliverable. It just means that they will arrive, eventually. Sadly, no way to predict. Most get going in a few days or up to a week. If it pushes to more than two weeks we can try to send you a replacement. Sorry I can't offer more information or a concrete solution.
@Chris: Thanks! Yes; while we have delivered 87% of the nearly 5000 packages, it still amazes me how a few dozen shipments inevitably take weird routes to their new homes, get lost on the way, or find their way next door to their intended address. I'm grateful for all you backers with ample patience for the postal service!
I still haven't received mine :(
Received in Albuquerque. FedEx tracking was all over the place and it delivered eight days after the original delivery date they had. Not a problem you could have anticipated.
Happy to say this campaign was as smooth as the original, thanks Pablo.
@Fabio Pettinati: Sent you a message with some tracking information.
The email I got states the package was delivered. It wasn't. Fedex says it delivered to address other than me (I assume it was USPS). USPS says it's awaiting package. Fedex mentions a delivery exception without any further details. My address is correct. I'm traveling abroad on Dec 27 for an extended time and won't be able to resolve this issue until February.
Can you please help? The tracking number is 9261299991206465921345 .
Great product! Happy pictures! Thank you for the hard work to make this happen.
The product is so good. I like the overall finish, packaging, and even shipping. If anyone talks about this product, I would definitely recommend it. Good job.
arrived in Vietnam, Thanks guys kids will have fun with this
@Jeff Kastner: I sent you a message with your tracking information.
Mine arrived today (to Sweden). Looks great. This will be an x-mas project.
(Oops.. I had spelled NeoLucida wrong in my email search, so have found many mentions in my email... but no tracking number email)
I don't see a tracking email to even check. I'm assuming that a NeoLucida search (in my email) should produce this? I get 0 results.. which I find kind of odd. Like others.. just kind of hoping for Christmas, so trying to check where it's at.
Received mine, yet open it and use it, as it is a Christmas gift for my kids. Thanks for sending it before Christmas.
Thanks so much for the prompt reply. Just gotta be patient then, fingers crossed!