Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I tried these once, and put in a cupboard. tried again and wont charge lol. were they meant to be used only once?
I was one of first to receive, have KS04 today will be the first time I ever try them hahahha
Here comes the real appreciation :)
Please use the following coupon code "spnkixbackers30" to get $30 off your next purchase via our online store during this holiday season: www.spnkix.com
Feel free to share this coupon code with your family & friends.
Peter & spnKiX team
Happy Holidays spnKiX backers. Big thank you to all of you!
We have shipped hundreds of pairs since Aug to over 26 countries, customer testimonials from some of you -
“My spnKiX are always charged because I use them everyday!” -Rich Kolb, Oct 2012
“Great work out… so much fun, I feel like a big kid again!” – Margie Thomas, Oct 2012
“People are so Jealous that I zip all over the place. GREAT Product. Walking is so 2009 ” -Brian Lauda, Sept 2012
“…I used some new muscles on spnKiX” – Rafael, Sept 2012
“For spnKiX, it was funded in February, and they started shipping the KiX in July! It’s only 5 months! I would say that’s one exceptional well-done job…When you receive your KiX, you’ll know how much hard work Peter and his team put into this project. Job well-done, Peter.” – Vince Du, Aug 2012
“They will take a little time to get used to, but I don’t think too bad, a combination between rollerblading and water skiing… Definitely fun and very cool!” – Corey Barberie, Aug 2012
“great job on the initial run. You have a solid product, great design and well thought out. You guys are a great example of what KickStarter with the RIGHT IDEAS and EXECUTION can deliver…” – Mark Dawson, Aug 2012
More to come.
Best wished from Peter & spnKiX team
Emailed asking for refund.
@Ken's Lil' Sister, done. Please check your email.
@Dmitry, check your email as well. Thanks, Dmitry.
Hello, I had paid extra for shipping in Russia, please give me information about shipping.
When should I expect my refund?
@Ken's Lil' Sister - we sent you an email last week. Just sent another today.
Well, you have been the site since I posted my last message, while I am not too surprised to not get a response, I can now only assume that you are keeping the KIX's in which case I want my money back.
So, you guys have had my kix's for a few weeks now, and I have not heard one word.
@ WangKun. Just to clarify, our company didn't exist 15 months ago, our kickstarter campaign ended on Feb 1 this year. As a business decision, we decide not to sell to CHINA for period of time. Thanks for your understanding.
After few times requiry and 15months waiting,I received following mail"Thanks for emailing us.
We are happy to refund you. Please provide your paypal account email, we will proceed the refund.
IS there any problems for Peter and Spnkix team?I just want to know of the truth.If you face the same problems of delivery fees as Euro backers,I can discuss.but no reply now.
Peter, do you have a support email?
if for any reason, you have not received the tracking # or the package yet, please do not hesitate to email us at email@example.com, that's the fastest way to reach us.
@Richard, just emailed you. Many thanks.
oops, meant to post the link separately: https://www.facebook.com/photo.php…
We found and interesting image online- https://www.facebook.com/photo.php…
Hey Ken's Lil Sister- we just sent you an email. We can set up another call, if you like. Email is definitely the fastest way to get in touch with us.
Still not seeing shipping notification or actual packages. I am in SF bayarea, where are my units Peter?
If anyone wants my pair I've listed it on eBay too for a quick sale (shipping in the US only) http://r.ebay.com/dYcQjl
Mine do not work.
The number I was given to call is not being answered this morning. Briefly, my right skate does not take a full charge, both skates immediately go to medium charge upon turning them on and the right skate lags behind the left one.
Please help me.
Selling mine on eBay if anyone wants them. Used them a few times and are great. I just don't have the same comute as i used to so I don't really need them anymore. They are fun though.
I am unclear if you want us to post issues on Facebook for you to address or whether you are monitoring this site. I have posted my issues and sent you an email, I guess if I don't hear from you I will use Facebook.
My skates are having the same issues as Wiley.
I got your email. Thank you for the quick contact.
To clarify things, I attempted my runs on a carpet and they didn't do so well. When I tried them on a hard flat surface, things were much more productive.
However, I still have an issue with one skate not charging completely.
I look forward to our tech support meeting on Tuesday.
@Wiley, let's do one on one trouble shoot via skype on Tu. will send you an email.
Peter, I received my spnKiX yesterday and immediately started charging them.
When I woke up this morning, more than 12 hours after I started charging them, one skate's light (the right one) was still red instead of green. However, when I turned it on, it indicated it had a full charge. I strapped them on and attempted my first ride. The left one seemed to be doing fine, but the right one moved much slower. After just two minutes of this, the left skate still indicated a full charge while the right one showed only half a charge left.
I put them both back on the charger and left them for another eight hours. The right skate still shows a red light instead of green. A little help? Thx!
@Stuart, Ethan and all, we will post further updates, tech support, videos on spnKiX facebook fan page-
Can us newbies get some pointers? I've seen the videos but it's still really hard for me. Why did we only get 1 training wheel?
I got a tracking number 6 days ago. Still no shipping update via USPS website, and no package at my door. I live in Ohio, so for those in NY who already have theirs, how did they go from CA to NY faster than CA to OH?! Definitely not understanding the issues here.
Jason , I agree I have sent 3-4 emails , asked for info here and still no reply , it does not bode well at all for the future .
What happens if these need to be repaired to serviced ( as they will ) or theres some fault that requires 2 way input from both team and user ?
I was original backer btw too , so to say Im unimpressed is understatement.
For those backers outside European who might be wondering what Jason is talking about, European backers just received the email below. Personally I will seriously need to consider whether I can afford the additional shipping costs :(
Dear backers in Europe,
We are ready to ship your spnKiX this week. We found out that shipping to Europe is more than we expected.
The air shipment cost is $125 per package to Europe… You all have paid $45, we will chip in $25, so the balance is $55. We hate to have to do this but we are a start up company and have a very limited budget.
Please arrange payment via paypal: firstname.lastname@example.org
Once we receive your shipping payment, we will ship your package and email the tracking number right away.
Thank you for your support and understanding!
Let's get this straight, the product is 5 months behind schedule, we have had extremely minimal contact from the team, and now you turn around and demand another $55 for shipping? Nobody thought to go and ask how much shipping would cost in advance?
Got my spnkix, woot! Went out a bit, kinda intimidated by the learning curve though.
One thing the bothers me ( I have bad RSI ) is the switch on the throttle , can any one tell me if it works like a twist throttle ( where you have to hold against a spring all the time maintain speed ) or whether its possible to remove your hand without always having to push / press it ?
@Dino, nice speaking with you just now. As mentioned, we will be communicating with spnKiX fans via facebook:
Your colleague did call me, but I missed it. I email back last Saturday ( Aug 25), but get no response till now.
My question: " When can I get my spnkix ? " No answer?
Dino @Beijing, China
hello all, we will post further updates, tech support, videos on spnKiX facebook fan page-
Is there anywhere we can discuss experiences with this ,other than on here ?
I like to hear others opinion on the battery life , throttle , if they;ve tried any mods for whatever reason.
@Stuart - You should have received a manual via email a few months ago (I got mine on 6/20). Dunno if it comes with a physical manual, I haven't gotten my set yet.
@Euan - It's not in the aforementioned manual as to how to take the cover off, I have no idea...
Doesnt it come with a manual?
Peter, I got mine yesterday - They look awesome. One small problem. The battery cover on the remote won't open. Is there a secret? (I'm at the point of leaving marks on the plastic trying to pry it open).
WOAH FAST RESPONSE FROM YOU! :O :D That's fine, as long as it's ACTUALLY moving I'm fine! :D Thanks Peter!
@Ben, the package was picked up by USPS 2 days ago. Their online system doesn't reflect the latest status... we noticed that from previous shipment. It's coming :)
Tracking number get, but so far I haven't seen my package move past the postage being paid:
Is there a delay in getting these sent out? Obviously you've paid for shipping so I'm not worried or upset, but I WANT IT NOW! :P
I have received my tracking number, awesome!
@Paul, yes, TODAY :)
Will You be shipping to San Diego today?
@Wiley, we emailed Dino. Thanks for your feedback, we communicate with some of the backers via emails, some via phone calls.
Of the KickStarter projects I have backed, this one and Sparxgear have had the WORST communications policies. It seems most KickStarter project managers are gracious and appreciative to the people who believe in their project enough to financially support their dream. They feel obligated to their backers. They engage their supporters even after they have received their money. But these two projects seem to regard their backers as minor pests that are easily ignored. Most backers understand delays, manufacturing problems, shipping hold ups, etc. They just want to be kept *informed*. When the product ends up on Amazondotcom, the backers are going to be the first ones leaving reviews. Abysmal communication leaves a bad taste and taints backers' opinions of the products they initially believed in.
Peter, Dino Lee has been asking for information for weeks. You have shipped to other Asian countries already. And he lives in the country where the spnKiX were manufactured. He has a legitimate question about when he can expect his spnKiX. You are just ignoring him. A quick comment or a direct email to him would be appropriate.