Funded! This project was successfully funded on November 15, 2012.

Update #30

A Note from the Software Wizards!

Hey awesome backers -

We have some news! On Thursday, Jess joined the Romotive nerds team. Jess formerly rocked out customer service for Motrr, and she's committed to making sure we get accurate data from you about software and hardware issues, plus connect you with the nerds who can solve any problems you might be having.

She's dedicated full-time to customer service and community relations, and she's already been in touch directly with a few of you. Welcome Jess :).

We're also talking about bringing back a forum based on your advice. This is an issue near+dear to Phu's heart. More info soon.

And we've got an app update that we hope helps fix some issues you've reported. Here's info direct from Adam and the Software team:

Hello Romo Owners -

We're really excited to have released our first update for ROMO3A this Tuesday on the iOS App Store. The new version (2.1) marks a big step for us at Romotive - it allows people to communicate through Romo when they aren't in the same place.

Some highlights from the new Romo software update:

- Telepresence Mode (iPhone 4S only): Allow a friend to remotely control your Romo through their web browser (latest version of Chrome required). Two-way video and audio puts your friend right in front of you!

- Romotions: Check out new Romo emotions, where we combine his animated expressions with corresponding movements. Romo wiggles when he's excited and shudders when he’s scared.Try out different expressions to see how your Romo reacts!

- Romo Rights Himself: If Romo accidentally flips over on his face or back, he'll hop right back onto his treads.

- Speed: Every part of the updated app is way faster, from connecting to your Romo to changing settings. Romo even moves faster too!

But that's not all! We redesigned menus from the ground up and gave Romo a shiny new Vitals screen. In version 2.1, you pull on Romo’s forehead instead of tickling his chin to access his Settings. We’ve removed Manual Trim in the Speed and Turning section under Settings since we fixed that in the app update.

Romo now drives straight across all surfaces (except molten lava and shag carpet). He loves being tickled (but not on his nose), and he might get dizzy if you spin him around too quickly.

We're really pushing the envelope on what Romo can do, and some of our advanced functionality will only run when Romo is using an iPhone 4S.

But don't worry - we'll always release new features that teach every Romo some new tricks, no matter what device he's got plugged in to his rover base. For example, Romo automatically starts out in Creature Mode (which requires a single device) instead of Remote Control Mode (which requires two devices).

Take a closer look at one of the things you can do with just one device - Creature Mode.

We're already pouring through your feedback to improve Romo, and we'll be updating his capabilities at least once a month. We hope you're having fun with your curious new robot pal!

Sincerely,
Adam and the Software Wizards

Comments

    1. Missing_small

      Creator IdeaMakers on March 6, 2013

      Hi Jess, welcome to Romotive. As an investor, backer and end consumer I have a great deal of interest in seeing the Romo succeed. And the free exchange of both problems and their solutions with other users is part of that. It is unfortunate that the only forum we have is the Kickstarter comments page.

      My thoughts are that Romotive has really put a lot out there that just hasn't been fulfilled. "We'll do weekly updates" that come every few weeks. Teleprence for all not just for IPhone 4S and of course software that needs to be rebooted with each use. So exactly how do I submit a support ticket a project that has lost its way, doesn't hold openness as the nature of KS projects and would rather shuffle complaints to a zen desk solution where users can't participate.

      Don't get me wrong, I like Romo, I love the concept of Kick Starter, but it seems so many projects leap to far or become to successful at which point they lose their way and free follow of information (liberty) is the first to suffer.

      Will be waiting for the next software update that will probably / hopefully solve many of the problems, John

    2. Missing_small

      Creator Jitesh Surana on February 27, 2013

      Agree with you Ethan,

      My Romo landed in India today and had to pay additional duty of $55 which makes it worth $230. If I include the price of my recent purchase of iPhone 4s just for Romo, the cost would be enormous. I am saying all this becase as Ethan said, it doesn't do anything and barely responds to commands. Only touching him moves him back a little. The manual misses a lot of basic things regarding the actual use of ROMO. It doesn't get up back after falling.

      Anyways I am yet to try the telepresence mode but will surely this evening or tomorrow.

      There is a mention that we could control the ROMO from our computer? There is no mention how?
      Also I don't know if we could drive romo around with plugging anything in ROMO? Does Romo moves around without a face?

      A lot more needs to be clarified and answered.

      I hope you guys will live up to the expectations you have raised!

    3. Img_20110206_135351.small

      Creator René Luckow on February 26, 2013

      I haven't had a chance to play with my Romo yet, I will in March though. Anyway, I'm more than a little disappointed that telepresence is only for 4S. I was really hoping to use Romo for this but it's going to be a while before I can justify retiring a 4S investment to use it with Romo. I sure hope you can optimize your video conference code so that it can run on a regular iPhone 4.

    4. Missing_small

      Creator Ethan on February 26, 2013

      I got my romo yesterday, and I have to say I am very disappointed and feeling a little cheated. The manual makes no reference to how to know if the base needs charging, what charging it even does, or how long to charge it. The app keeps crashing both on my 4s and my iPad when I try to control it. Telepresence mode doesn't work half of the time (they just get a black screen).

      After the first use where it was fine, romo now barely moves, and when it does it is a slow, jerking motion. The camera tilt is the same. I had to reset the romo because it wasn't responding to commands at all.

      Also, as far as I can tell creature mode doesn't do anything.

    5. Missing_small

      Creator Michelos on February 26, 2013

      Please extend telepresence to other iOS devices if possible not just 4S.

    6. Three-fellas-3.small

      Creator Romotive on February 26, 2013

      @IdeaMakers -
      Can you do us a huge favor and report all the bugs you are finding by filling out a Help Desk Ticket at http://romotive.com/support? We really want to track down all of Romo's glitches and it would really help us in our goal to provide a better user experience.

      Thank you so much,
      Jess

    7. Missing_small

      Creator IdeaMakers on February 25, 2013

      Sorry but this 2.1 update released a week ago, made the iPod touch worthless. Constant reboots after showing emotions, loss of control while driving and no real interaction in creature or dance mode. Keep working at it.

    8. Missing_small

      Creator Tyler Fondren on February 25, 2013

      So far I really love Romo. I don't have much to complain about other than a few little things. First, it seems if Romo drives over any sort of mild bump he will cut off and then back on. Or he may flicker and my phone will say that it doesn't support the accessory. I'm using a 4s on his base and an iPod touch 5th generation to control him. Also, telepresence could use a bit of work as it seems sometimes when you open the link in the email that the camera and miss work, but the person on the computer (me testing it) couldn't control Romo. The controls were dead basically. Otherwise Romo is great and I look forward to growing with him and I'm glad to be a backer.

    9. Fb_profile_picture.small

      Creator Tim carey on February 25, 2013

      The Motrr Galileo project wasn't/isn't exactly known for its customer service. Their KS project went way too long without updates, and ignored most backers for a while. I hope Jess left because of these reasons, and will provide better service here. (It's hard to not feel jaded about Motrr) On a lighter note, I'm really enjoying my little guy and can't wait for forums. Also, it would be nice to control romo from a remote location via the app!

    10. Fb_profile_picture.small

      Creator boon on February 25, 2013

      Tried sending telepresence (from 4S) invite to self for past week multiple times but didn't get any email. Checked in spam/junk folder too
      Do advise if I am missing a step

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