All but 70 backers have had rewards shipped in full, and 2 weeks of #bagbrag!
Happy New Year, Backers! Thus far, 2017 has been a rebuilding year, literally.
Hopefully you got a chance to spend some time with friends and family over the last couple weeks. With the holiday season, the tail-end of Kickstarter fulfillment, and our office remodel, things have been a bit meshugge (pronounced "meh-shug-ah," means "cuckoo," probably spelled wrong) over here. But, we've continued to diligently plough away at the few backers who have yet to receive their rewards. As the week winds down, we'd like to present the latest in progress:
EVERYBODY HAS GOTTEN A SHIPPING NOTIFICATION!
If you backed this Kickstarter project and you have not either gotten your rewards or gotten a shipping notification, that means you are one of the 700 backers who has still not filled out their survey. To do that, go here. If you're positive you filled out your survey but you haven't gotten a shipping notification, please do the following:
1. Make sure you're checking the right email account. Specifically, the email account that is associated with your Kickstarter account.
2. Check the SPAM folder. Sometimes our transactional emails end up in there. The "from" address is firstname.lastname@example.org.
3. Still can't find us? Email us at email@example.com and we'll take care of ya.
WE SPLIT ORDERS FOR THE LAST 70 BACKERS
In our last update, we mentioned that 287 shipments from our Hong Kong warehouse were awaiting Charcoal Totes. The Totes came in earlier this week, and when we released those 287 shipments we depleted stock of 4 other SKUs in our Hong Kong warehouse during that process. This stranded 70 of those 287 orders. So, we immediately split those orders into two. Those 70 backers will receive their Charcoal Totes (plus whatever else they ordered) in one shipment, and the remaining SKUs (a combination of Slings and Ash Backpacks) will be shipped separately once they become available. We've reached out to these backers individually and offered them a special coupon code on our site for their extreme patience.
BAG SURVEY COMING UP
We don't just encourage feedback from our backers and customers, we actively seek it for the betterment of our products and our company. It's something we do across all our products and all our sales channels.
We really encourage you to put your new bags through the proverbial ringer as soon as you get them. Take 'em out and use 'em. Heck, abuse 'em. Well, don't be too mean. But you know, challenge them heartily. When you're using them, think about your experience. Sometime over the next month or two we're going to send out a big-ol' survey to all of you and ask us how satisfied you are with your Everyday Bags. We want you to be honest and critical. Most importantly, we want you to speak from experience.
So hang tight, and for now, enjoy them bags!
AND THAT TAKES US TO THE #BAGBRAG.
Congrats to Inge (@pixaboo.nl) from the Netherlands for this stunning shot of her blinged-out Everyday Backpack chilling at the base of Perito Moreno Glacier in Argentina:
And, congrats to Jem (@jemexplorer) from sunny Singapore, for this wonderfully composed shot of her Charcoal Everyday Tote on Granville Island in Vancouver:
You backers sure do know how to travel. Winners, hit us up at firstname.lastname@example.org to claim your $50 gift card and choose from one of our super-dope new tees! And the rest of you, keep posting those beautiful #bagbrag shots for a chance to win.
We got a lot in store for you folks this year...a lot of wheels turning at Peak Design. Thank you for making this all possible, and we can't wait to show you what's next.
The PD Team