Updates - and exciting news!
Hello, backers! First of all, many apologies for the delays and lack of communication. Please know we have been busy getting this first shipment ready for you. You guys are so special to us and we appreciate you believing in our new product. Going forward, you will hear more updates from us to keep you informed each step of the way. Now let’s get you caught up!
Before shipping the bags, we learned the button that activates the PaqTech Fresh Cycle (which will remove odors and kill bacteria in your bag) wasn’t sensitive enough, which made it difficult to turn on when pressed. We worked with the engineers in China to make changes and now it functions properly.
When the bags were ready to ship, we didn’t have the correct certificate for the batteries that power PaqTech (the device inside your bag). Our shipment was held at the port until our Chinese factory was able to get the necessary certificate. Once Customs received the certification, we still had to wait until after a Chinese holiday to ship.
It also took longer than anticipated to find a forwarding shipping company that could ship from Vietnam to our fulfillment center. We did secure one, however, and that leads us to the next exciting update...
Your bags are on the ship and headed our way! They will be here in the US in about 21 days. It will take about 1-2 days to clear Customs, 1 day to deliver to our warehouse, 1-2 days to process the shipment and then we will be shipping you your bags! The estimated arrival time for you to receive your bag will be end of December. Thank you again for your patience! We’re so sorry it has taken longer than anticipated and we look forward to you being one of the FIRST people to own this one-of-a-kind duffel bag.
During the last several months, we’ve heard an overwhelming positive response about this new innovative system for busy people on-the-go. We’ve been asked to create additional products with our PaqTech technology inside. We’re excited to let you know a backpack version, PaqBack, is in development! As our first VIP customers, we’ll be offering you a deeply discounted price that only you will have access to. Stay tuned for more.
In addition, we’d like to offer you guys a special opportunity to give us feedback - both on the bags you receive as well as future products. We know your insight is so valuable and we appreciate you helping us build this product line if you’d like to offer your comments and suggestions.
Please don’t hesitate to let us know how we can assist you. We’ll be checking in frequently with you as the days of the shipment gets closer. Thanks again! - Team Paqsule