Frequently Asked Questions
The OYO NOVA is a combination of Engineered Polymer, Zinc, Steel and Rubber.Last updated:
The NOVA is engineered to handle 40 lbs of resistance and doesn't go above that.
It's always a balance between portability and resistance. We can't get the portability we want (weighs less than 3 lbs & folds up to fit in your bag!) by going higher in resistance. It took a lot of re-engineering to get to 40lbs, but that's the max we've been able to achieve for the time being.Last updated:
The 5lb and 10lb FlexPacks from the OYO Personal Gym won't work on the new NOVA.
One of the engineering changes we needed to make to handle more resistance was to strengthen and redesign the way the FlexPacks attach. This change results in the FlexPacks not being cross-compatible.Last updated:
You can add an accessory one of two ways:
1. Add the dollar amount of what accessories you want (please include shipping costs) to your pledge now. (If you’ve already pledged: here’s an article on How to Change your Pledge Amount — https://help.kickstarter.com/hc/en-us/articles/115005126814-How-can-I-change-my-pledge-amount-)
2. Wait until the BackerKit Survey comes out after the campaign; you'll be able to add accessories then.
Either way you go, you'll select the actual accessory (or accessories) you want in the BackerKit Survey, which comes out after the campaign ends.
If your calculations are wrong and the Pledge Amount is incorrect, you’ll be able to reconcile this in the BackerKit survey.Last updated:
BackerKit is a third-party backer management platform that handles the survey and backend of crowdfunding campaigns. Once the campaign is over, you will get a survey from BackerKit where you will be able to pay for shipping (+VAT for EU backers), add any accessories extras, and update your shipping information as needed.
The BackerKit Survey will come out a few weeks after the campaign ends.Last updated:
Yes. You'll do this in the BackerKit Survey that will be sent out a few weeks after the campaign ends.Last updated:
Definitely! You will have access to BackerKit survey with any pledge amount. From there, you can upgrade your pledge or get any accessories.Last updated:
Shipping costs will be collected separately through BackerKit surveys once the campaign is over.
Please see below for estimated shipping costs based on region:
Shipping estimates for first OYO NOVA: United States: $0 | Taiwan: $10 | United Kingdom: $15 | EU: $18 | Hong Kong / Malaysia / Singapore: $20 | Rest of the World: $25
Each additional NOVA: United States: $0 | Rest of the World: +$10/NOVA
Each Pledge Add-On: +$3/Add-On (US & Rest of the World)
VAT/Customs duty will be pre-charged for customers in EU countries. In all other countries the responsibility is at time of delivery for the backer. (Please see “How much are VAT Duties?” FAQ for more details on these expenses)Last updated:
VAT/Customs duty will be pre-charged through BackerKit survey for backers in EU countries only. In all other countries, the responsibility is at time of delivery for the backer.
Please see below for VAT rates by country (EU only)
VAT by country: Austria, Bulgaria, Estonia, France, Slovakia, United Kingdom: 20% | Belgium, Czech Republic, Latvia, Lithuania, Netherlands, Spain: 21% | Croatia, Denmark, Sweden: 25% | Cyprus, Germany, Romania: 19% | Finland, Greece: 24% | Ireland, Poland, Portugal: 23% | Italy, Slovenia: 22% | Hungary: 27% | Luxembourg: 17% | Malta: 18%Last updated:
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