by Owlcat Games
I Could use some help receiving my collection addition I paid for years ago. What can I do to assist you sending it to me. I have the same address I always have had.
Did I miss out on my reward? I gave $500 for this and have not seen anything...
Hi guys. Just received the boxed edition in the mail and noticed there is no Steam activation key inside. Do I still need one, or is it fine to install off the disc?
Edit to my previous comment*
I sent an email March 5th, not February 5th, sorry for the confusion!
I've sent an email to Owlcat Games team on February 5th and just yesterday. I'm looking for a confirmation that I'm still going to get the Collector's Edition. I took care of address information when the backer portal was initially launched, so I didn't think I would run into any issues. Can I get some kind of confirmation that I will still be receiving the Collector's Edition? I've received no indication that I would up to this point.
Thanks in advance for your time and assistance!
thank you very much! We gave this game our all :D
Of course, now that we're more experienced with the genre and the engine, as well as with potential pitfalls, we'll be able to give our next game even more. And yes, I can't wait for it myself, too :)
Hello there Draco,
I'm very sorry to hear that! Please, send us a few pictures of the damage as specified in the article above, and we'll see what we can do!
As for better packaging - we are not satisfied with the way shipping turned out as well, and we'll make everything in our power to do better next time. However, to be prudent, one should also take into account that the cost of shipping is partly determined by weight. If we protected the box against crushing (using wooden protection beams, for example), that would effectively double the weight of the package, making shipping even more expensive.
While I was happy to see my collector's edition arrive, I wasn't so thrilled about the packaging method. It was only wrapped in bubble wrap and while that protects against some damage, it doesn't protect against crushing. Sadly, when I opened it, my fears were confirmed. The box was torn along an edge, likely due to crushing.
Just wanted to say that I've really enjoyed the game since patch 1.2, my physical package came in fine condition, and I didn't mind the wait. :) Nice job, guys.
Next game I'd say try to get it in better condition before release since those early reactions really sting, but kudos to you for sticking it out and getting it in solid shape. Can't wait to see what you do next.
don't worry, these are legitimate requests. Most likely, someone from the team found that your information is incomplete or there is a mistake in the address. I've asked them to check it again - we'll let you know if anything is off.
I got emails from email@example.com but they asked for information that i already provided, i asked per mail and per ks if these could be phishing mails, but never got an answer.
and last time i tried that address a mailer daemon said my mail could not be delivered.
Hi there, Jack!
Yep, having to fold posters claws at my heart, but, unfortunately, we have to do this to reduce shipping costs. If we included a tube, it would essentially turn this into two packages and inflate the price even more, as well as lead to even more logistical problems (people getting only one package out of two, etc.)
Folding the signed poster NOOOOOOOOOOO, posters should always be rolled, cant frame it now with huge creases :( please learn Poster rolled :-) poster folder :( shame the mini is not assembled but may prevent damage. Map looks v good, Book looks awesome as does the box. But the folded poster makes me very sad.
This comment has been removed by Kickstarter.
@Joshua Borlase - aww, thank you! :D It's very encouraging to hear that you liked our update - and even more so that you agree with our perspective on things. I spend a lot of time writing community updates, and I try my damnedest to stay as balanced and honest as possible. As for the negativity, well, I'd be a liar if I told you that it never gets to me, especially when it becomes personal. At the same time, I understand where such frustration is coming from - I'm a player and a user as well, and I've been on the other side of this situation many times. We're all people, and a little understanding and positivity can go a long way :)
@Peter Sotos - sure thing, forwarded you a step-by-step guide to downloads.
@Interstallar Marine - we planned to drop our 2nd DLC in February! Stay tuned :D
@CreepingCharly - I'm deeply sorry, but Chris, Paizo and us are still hard at work on the adventure module. As you undoubtedly know, these are quite hard to make, and we really want to get this one right (can't fix a pen-and-paper module after release with patches or hotfixes, heh)
@sabanoo - I've checked your case with the team. I'm sorry, but the amount of replacement boxes that we have available is limited - the production run is long since over, and no manufacturer in the world will agree to start a new run just for 2-3 copies of the product. Because of that, we have to prioritize backers who's packages have been severely damaged, to the point of it being impossible to put the box on display at all. I hope you can understand our motivation!
@Lasater - this tier includes a Jabberwock statue instead. We've shared pics of Octavia's mini before, though - check her out here: https://www.kickstarter.com/projects/owlcatgames/pathfinder-kingmaker/posts/2336680
@Jose Barsallo - hrrrm! Let's see what we can do - check your mail.
I still having issues to receive the email with download instructions.
Can you contact me or send me the the link to my email?
Excellent communication folks. Don’t let yourselves be bated into reactivity. Don’t throw other people under the bus. Keep polishing the game. Keep thinking long term.
You are doing great.
Cool video, but it doesn't show the Companion miniature that the kickstarter promised.
I got two regular dvd boxes of game you can see on video. One last year and one few days ago. It was kinda wtf. "OMG. Some woman from Moscow sent you package. What is it?! *scared look*. "What? I dont know. I thought that UPC mail was scam". :D PS: I suppose it's steam version which doesnt work without key. Not sure i will do with two boxes like this. But thanks anyway.
Just go to https://owlcatgames.com/ and log into your account. You should have received a mail a long time ago (way before the game launched) to setup your account. There you can claim your key.
Hmm I was told (by firstname.lastname@example.org) they will not be providing replacements for damage to the physical collector's edition.
Any word on the digital RPG adventure by Chris Avellone reward? Was looking forward to running something in the Stolen Lands for our gaming group.
I have not got my physical reward yet despite that they told me that it was sent before new year, but maybe I`m one of those that got delayed.
I still havent received my digital reward. How do I log on and play the game? How do I download it?
When is the next dlc?
Hmm, I didn't even realise you were shipping. My address info has been on the account for a long time.
Physical copy are great and all, but I'd rather have a decent game. May want to start there.