Funded! This project was successfully funded on October 18, 2012.

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      Creator kawamura-ganjavian on October 29

      Hey Richard,
      Like all start ups we have learnt a lot during the past 12 months. If you have any concerns please direct them to me via our sales@studiobanana.com; i am truly disappointed you are unhappy. On the upside, i am thrilled you like the design of Ostrich Pillow Light.
      Regards,
      Shadi Ganjavian-Connor

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      Creator Richard on October 18, 2013

      Same company that delivered months too late? ... Yeah, sure I'll back you guys like a chocolate teapot. Luckily, I can pass your details on to my factories in China, thanks for the heads up.

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      Creator iamtheceo on August 11, 2013

      You can get these for $15 on ebay. So pissed I payed 80

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      Creator Konstantin Golota on June 7, 2013

      Frankly, a bit disappointed. The description says you just slip inside the pillow and get isolated, but in fact for complete isolation you are supposed to insert your hands and cover your ears. Fine for sleeping on the table, but not while sitting. If you need just a comfy pillow without sound isolation, this one is perfect.

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      Creator Setyawaty Linardi on April 6, 2013

      We have received both my pillows (even though the 2nd piece came late). We are happy with the pillows! Thank you!!

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      Creator Alexander Sawtell on April 4, 2013

      I'm in Australia and got mine weeks ago. I'm happy to have received it after all the delays.
      I don't think it is fair to say they don't deliver - but they certainly need to work on fulfilment of orders and customer candour. Anyhow, all is well in the end, and the product is pretty fun anyway.

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      Creator Robert Bernaise on March 6, 2013

      Just got an email today blaming Australian customs/quarantine for holding SOME of the deliveries... To me, it seems like it is all lies, and the fault of everyone else except Kawamura-Ganjavian... You state in the email "Some of them were released within a few days and are on their way to their delivery destinations." but this process takes at most days, not 2 weeks... STOP with the bullshit. I hope that everyone that does business with these guys in the future, 'Key Portilla-Kawamura and Ali Ganjavian / Studio Banana' take note of the fact they do not deliver as promised and are full of excuses about it being somebody elses fault...

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      Creator Andrew Nesbitt on March 6, 2013

      So, an actual update email was sent today. Apparently deliveries to Australia (not all of them strangely enough) are currently stuck in quarantine. If my recollections are correct that makes it the third time you've told us these things have been in customs since you sent them. Also according to you, they were sent before Christmas.

      That makes it an almost three month trip with three visits through customs. Unacceptable. I've requested a refund via email as I have no faith that it will ever actually get delivered. When can I expect the refund?

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      Creator pHy on February 27, 2013

      Well sh!t on a popsicle~ if you delivered as promised instead of lying to us every a few weeks then we wouldn't have demanded updates, now would we.
      It's your fault really... telling us that they left "the nest" when they were still sitting in with you.
      Then shipping it across a few continents (hence the multiple customs) before you actually post it to us.
      Add that to the fact that you 'supposedly' lost some parcels, which was only revealed once you had been badgered online.
      We didn't require anything except the Ostrich Pillow yet you couldn't deliver that... now most of us don't even expect that... all we want is our money back.

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      Creator kawamura-ganjavian on February 27, 2013

      Dear Nappers,

      As you are most probably aware all communications have been centralised and you have been receiving message directly from us.

      As a matter of courtesy we would like to clarify this matter, thus everyone is aware all communications are being carried by our Customer Services Team via email on sales@studiobanana.com directly to the backers and not through kickstarter.

      Should you require anything big or small please do not hesitate in contacting us directly via email. For less pressing matters you may reach us on www.facebook.com/ostrichpillow or tweets us @ostrichpillow. Many thanks.

      Stay in touch we love hearing from you.

      Regards,

      Studio Banana Things

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      Creator Richard on February 26, 2013

      I am in Hong Kong and I received mine today. It has been a long wait and I am still gutted that it took so long. Banana Studios - you really need to look at how you deal with your customers. I understand to an extent (I deal with China and $ come before customer service) but really, these people backed your project. You need to look after them first before setting up at Selfridges and lining your pockets.

      That said, the pillow is very nice and of a high quality. I am sure that I will be using it for many years, thank you.

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      Creator Andrew Nesbitt on February 26, 2013

      Just realised I said it's been close to 2 months since any official Ostrich Pillow communication has happened on Kickstarter. I was wrong, it's only been a month. But a month is still too long to go without an update when there's obviously a lot of people still waiting on their orders.

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      Creator Hu Heng-Yi on February 25, 2013

      Finally get my 5 pcs pillow from Taiwan customer, thank you.

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      Creator Robert Bernaise on February 24, 2013

      So for the third time the ostrich pillows are in customs? That seems unbelievable. A warning to anyone who does business with these clowns: what they say and what they do are two different things, do business at your own risk.

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      Creator Savage Lin on February 24, 2013

      I received pillows in Taiwan, thanks

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      Creator Andrew Nesbitt on February 24, 2013

      Hi Guys,

      I have an update for all of the Aussies still waiting. I asked about Australian deliveries on Facebook and surprisingly got a response. I was told logistics would contact me via email to give me an update and I actually got that overnight. Here it is:

      "Dear Australian Napper,

      Just a few words to give you an update on the status of your order.

      We know all Australian orders are already in Sydney, going through customs. Unfortunately the distributor in Australia haven't send us a tracking number to give you yet, but we estimate the merchandise will clear customs today and all the packages will be delivered within 10 days.

      Thank you again for all your support and patience. We know this has been a long wait and you are very anxious to receive your Ostrich Pillow, but all this will end soon. It has been a very long journey for your Ostrich Pillow and also for a small startup company like us, and we know we couldn't have done it without you."

      Why this couldn't have been posted as an update here for Kickstarter backers is beyond me, but I guess nothing about this company should come as a surprise anymore.

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      Creator Andrew Nesbitt on February 23, 2013

      I should also point out I'm also one of the people who still haven't received theirs yet. I live in Australia, which is apparently still an undiscovered continent for the ships coming out of Hong Kong.

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      Creator Andrew Nesbitt on February 23, 2013

      Guys, I think you're wasting your breath complaining on Kickstarter. I don't think they even come here anymore. The 31st of January is the last time there was any evidence of communication by these guys. Close to 2 months ago. All of their attention seems to now be over on their Facebook page. Maybe you'll have better luck getting an answer over there.

      https://www.facebook.com/OstrichPillow

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      Creator john barras on February 23, 2013

      I have seen them on ebay; are they fake?

      I think 5 months wait is too long now

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      Creator pHy on February 23, 2013

      On Facebook, they are still promoting their online store and Selfridges (UK department store).
      Bad word of mouth destroys all of that... it might nudge them into doing something if enough people complain, just saying...

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      Creator pHy on February 23, 2013

      Here's the excuse that they give on a post on Facebook:
      "Ostrich Pillow: Hey Paul Bear Yoon, it appears some of our parcels have been going missing so we have had a courier change in the middle of all this, and then re-stocking. In fact this is the tip of the ice-berg there have been a load of challenges. Thanks for being so supportive and extremely patient."
      Just hopeless... silly fools.

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      Creator Richard on February 23, 2013

      Seriously, This was on the 1st of February:

      Dear Nappers,

      Most of you have been contacted via email by our sales team with the latest update on deliveries; however just to keep communication open this is our latest news:

      Asia, Australia and New Zealand: Ostrich Pillows are in the process of clearing customs. All deliveries are expected to be completed within two weeks. (please check your emails for message from sales@studiobanana.com for more information)
      Russia: Orders are in transit. We are experiencing a two weeks delay, however all deliveries are expected to be completed within the month of February.
      Rest of the world: All orders have been sent via certified mail. Tracking numbers are being emailed. All deliveries are expected to be completed within 6/12 working days.

      Many thanks for your ongoing support and patience. We look forward to hearing from you on our social media pages upon receipt of your Ostrich Pillow.

      Regards

      Studio Banana Things

      ... 21 days ago. I want my refund now. Backed you guys in September, next week it will be March. I don't want another update, I demand my money back.

      Richard

      Richard

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      Creator Robert Bernaise on February 20, 2013

      "Dear Nappers," I would say the only nappers here are the creators of ostrich-pilow. late December turned into early January, then mid January, then within first half of February and now nothing. You gusy r a joke

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      Creator Savage Lin on February 19, 2013

      No tracking number , No mail , No Ostrich Pillow ...
      How long should I wait ? @ Taiwan ...

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      Creator Hu Heng-Yi on February 18, 2013

      I order 5 pillow on Oct. 2012, until now, still not get my pillow, no tracking number no mail,

      Recently my friend post this fake pillow to me, they sold out 116 fake pillow!! so embarrassed!!
      http://www.17life.com/ppon/default.aspx…

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      Creator Richard Norris on February 17, 2013

      Still nothing here either...

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      Creator Wookiee on February 15, 2013

      Still no tracking number nor mail... Australia here.

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      Creator donghyuk on February 10, 2013

      Yesterday, I received my ostrich pillow. Here is South Korea. I am very Happy. This is the end of the 4-month waiting. Anyway thank you. have a good luck.

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      Creator pHy on February 7, 2013

      I hope the Chinese new year festivities I'm sure is about to take place in Hong Kong will not affect our deliveries.
      Give us an update.

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      Creator kawamura-ganjavian on January 31, 2013

      Dear Nappers,

      Most of you have been contacted via email by our sales team with the latest update on deliveries; however just to keep communication open this is our latest news:

      Asia, Australia and New Zealand: Ostrich Pillows are in the process of clearing customs. All deliveries are expected to be completed within two weeks. (please check your emails for message from sales@studiobanana.com for more information)
      Russia: Orders are in transit. We are experiencing a two weeks delay, however all deliveries are expected to be completed within the month of February.
      Rest of the world: All orders have been sent via certified mail. Tracking numbers are being emailed. All deliveries are expected to be completed within 6/12 working days.

      Many thanks for your ongoing support and patience. We look forward to hearing from you on our social media pages upon receipt of your Ostrich Pillow.

      Regards

      Studio Banana Things

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      Creator donghyuk on January 30, 2013

      I am in South Korea. and have heard nothing, too.
      If you didn't ship my thigs,
      I want my money back
      I have been waiting for 4 MONTHS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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      Creator Richard on January 30, 2013

      Backed the project back in September, still waiting and it's almost February. I think I'll be contacting my credit card company for a refund if I don't hear anything soon.

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      Creator john barras on January 29, 2013

      I am also in Australia and have heard nothing.

      Please respond ASAP or refund money.

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      Creator Richard on January 29, 2013

      Well, I am in Hong Kong and am still waiting. Pretty upsetting considering that I was one of the first backers of the project and yet I can see that you are now selling from Selfridges. How about sorting out the original backers first?

      Like a couple of posters below me, starting to worry if my $100 is on the way.

      This is not what Kickstarter is all about.

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      Creator Shaun Reincke on January 26, 2013

      Can you please confirm when we will receive our pillows in Australia.

      It has been over a month since I was meant to give my ostrich pillow as a gift at xmas.

      Still nothing !!!!!!!!!!!!!!!

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      Creator Mohammed Seyfi on January 25, 2013

      Left a comment on January 15th and still haven't gotten a reply.. How ridiculous is that!! You guys are so active when you want our backing.. Once that has been done, you guys go all quiet on everyone!!

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      Creator pHy on January 22, 2013

      I believe it is time to give us an update... we, the kickstarters in the 'rest of the world' (plus it seems quite a number of people in EU and US), who helped your project forward are still waiting.
      There have been many comments here and in your last update (that being about three weeks ago) asking for an update yet no reply.
      I see there have been people who have already received their Ostrich Pillows when they've only ordered this year... hahaha ha.
      Will we be receiving them soon as your last update implies or are we going to have to resign ourselves to giving them as Easter presents?

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      Creator Henry Mason on January 19, 2013

      Hi,

      Seems like I'm not the only one who hasn't yet received my Ostrich Pillow, despite having received a message that 'all deliveries to the US and EUR are now complete'.

      Any ideas guys?

      Henry

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      Creator Mohammed Seyfi on January 15, 2013

      @ Ostrich Pillow, Hey guys! Can I please get an update or deliver time of my package please? I have not gotten anything till date. Thanks

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      Creator kawamura-ganjavian on January 15, 2013

      Dear Nikolay,

      Many thanks for you very honest and open communication. We are less than pleased with your delivery situation, and agree this is less than satisfactory.
      We are working to resolve this error immediately to avoid further disillusionment. I will contact you by 12 GMT with a full update.

      Please accept our sincerest apologies from all the team at Studio Banana Things.

      Regards,

      Shadi

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      Creator Nikolay Belousov on January 14, 2013

      Dear Ostrich Pillow team.
      Shortly speaking, I'm very upset.

      I have ordered 10 Ostrich Pillow for me and my friends during Kickstarter campaign and still did not receive them.
      Same time I noticed that you started russian web-site
      http://www.studiobananathings.com/ru selling Ostich Pillow.
      More important to say, that they do have Ostrich Pillows in stock and ready to deliver them within a day.

      That is not how Kickstarter campaigns should go, guys.
      I backed 20 projects so far and all of them have shown respect to backers first, before going into market.

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      Creator kawamura-ganjavian on January 12, 2013

      Dear Andrew,

      Thank you for your message. We understand your frustrations; however we have been very clear with our shipping communications. Your Ostrich Pillow is on its way; your patience is much appreciated.

      May i take this opportunity to apologies should you have been offended with my tone in my previous communications we are a young dynamic team, working hard to bring fun into everyday life, sorry if you felt slighted.

      Should you require anything further please do not hesitate in contact us on sales@studiobanana.com

      Kind regards

      Shadi

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      Creator Andrew Nesbitt on January 11, 2013

      Excuses, excuses, excuses. Getting a straight answer from you guys just never seems to happen. Enough with the 'nests', 'chicks', and 'happy napping'. Every time a disgruntled Kickstarter backer in the southern hemisphere asks what the hell is going on we just get these fluffy answers and constant descriptions of shipping delays.

      This is by far the worst Kickstarter experience I've had so far after backing many campaigns, and it's by the far the worst online shopping experience I've had as well. December delivery turned into January, January is turning into February. Mailing packages to Australia just isn't that hard.

      No, I'm not tired and I don't need a nap, so you can keep that condescending response to yourself. I'm just annoyed by the way we are all being treated. We're obviously not where the majority of your backers came from and we appear to have just been shunted to the back of the crowd as a result. Better communication of facts and less fluff would make people (myself included) a lot less hostile about the situation.

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      Creator Carebearbrian on January 10, 2013

      I was away when fedex called twice to deliver my parcel, however my neighbour was able to take the delivery for me. Both my ostriches arrived on the 18th December here in Ireland. It has been a happy experience backing this project and I'm delighted with the product. Gotta run now, I feel a nap coming on. Cheers and thank you to all concerned. Happy days!
      CBB

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      Creator June Woest on January 7, 2013

      Started to be a little concerned. Could you check on your Houston addresses to see if all is running smoothly?
      June Woest

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      Creator Ida Feltendal on January 5, 2013

      Hello there!

      I'm awaiting a lovely pillow to be delivered to Denmark but it hasn't arrived yet, and in the latest update it is written that all deliveries to Europe have been completed.
      Do you have any update for the Northern forgotten part of Europe? :)

      Kind regards
      Ida

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      Creator kawamura-ganjavian on January 3, 2013

      Dear Paul Yoon,
      Judging by your message below you are very tired, irritable and in need of a very long nap. On a serious note we understand your frustrations, and we are working hard to make you happy. You are not alone in your disappointment we are also feeling the strain of your frustrations. Please be reasurred we are truly doing the most we can. We are unable to speed things up on our end as you know.
      Hang in there. And stay in touch, we love hearing from you. (though please dont 'shout' and 'swear') We would rather you did that in private if you have to, sales@studiobananathings.com
      Kind regards

      Shadi

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      Creator pHy on January 2, 2013

      Hello KG and SBT,

      Firstly, you must be (and excuse the term) shitting me! So you're telling us that these haven't been sent to us yet. They had been sitting in storage in Spain all this time and only just managed to clear customs... and so, just so we're straight, now we wait three weeks for them to get to Hong Kong, clear customs again (?), a week handling, get dispatched from Hong Kong (I'm presuming this is where it is actually getting addressed to us) and finally by early to mid February expect delivery?
      Secondly, my question is why were they not sent via courier from Spain like the others? Actually, don't answer that one... why fool us around? These may have technically left your nest but by no means had they been addressed and sent to us.. and that was what we actually wanted to know.
      I shit you not, expect unhappy customers... not that I think you actually give a hoot since you've already taken our money.
      Also, we ain't that happy and aren't really napping yet either.

      One of your many disappointed and irate customers,
      Paul
      P.S. No need to respond... I'm sure we'll receive the Ostrich Pillows sometime in Q1 this year.

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      Creator kawamura-ganjavian on January 2, 2013

      Helllowwww to all you happy nappers,

      We are delighted all deliveries to USA, Canada and Europe are completed. Thank you all for sharing your #ostriching images on our social media pages, you guys really make our day with your funny images and your very thoughtful messages.

      For those of you who have not received your Ostrich Pillow™ yet, you will do very shortly. The Ostrich Pillow™ delivery to the Southern Hemisphere & Asia which were due to be delivered mid-January is on route however it is regrettably delayed.

      Whilst it left 'our nest' aka depot weeks ago it did not clear customs in Spain as scheduled. The shipment is on route to Hong Kong and we expect custom clearance week commencing 21st of January and subsequent dispatching week commencing 28th January. We apologise for any disappointment caused. It won’t be long before you join the napping revolution.

      We have spoken to the various logistics companies involved and it would seem some countries never received tracking numbers whilst having received their goods, we will ensure this is rectified for future deliveries. Please note you will receive your tracking numbers once the Ostrich Pillows have cleared customs in Hong Kong.

      Russian deliveries are expected to clear customs and be ready for dispatch as above week commencing 28th of January.

      Thank you for dreaming with us, and making our dream into reality.

      Please stay in touch with us we love hearing form you. sales@studiobanana.com

      Zzzzzz

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    Hey you early birds, That was quick. You’re awesome! Nap-Olympic Champions deserve an OSTRICH PILLOW with (Free shipping to USA, $20 for shipping to Canada or $15 for international shipping).

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    ‘If you are going to get one thing to help you on your napping way, make it the Ostrich Pillow’ – Ali. Thanks you lovely folk, let’s get the napping going! You will receive 1 ORIGINAL OSTRICH PILLOW (Add $15 for shipping to USA, $20 for shipping to Canada or $25 for international shipping).

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    Now that’s what we’re talking about! You are onto a winner! What’s better than a nap? Synchronised napping ! You will receive 2 ORIGINAL OSTRICH PILLOWS, one for you, one for a friend or family, you decide. (Add $20 for shipping to USA, $25 for shipping to Canada or $30 for international shipping).

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    Hey, you are too kind. So you want to get a bunch to share with your family or friends? Maybe start some napping flash mobs? To get that going, you will receive 5 ORIGINAL OSTRICH PILLOWS (Add $25 for shipping to USA, $35 for shipping to Canada or $40 for international shipping).

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    Thanks! You are truly brilliant! Welcome to our Ostrich Pillow family. You will receive 10 ORIGINAL OSTRICH PILLOWS (Add $40 for shipping to USA, $60 for shipping to Canada or $85 for international shipping). Wanting to start an Ostrich Pillow community with friends? Send us your pictures of your group napping moments and we will put them on our site. For distributers, your store will be featured on our website.

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