Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Stop leaving product updates already, The item has shipped so long ago and you keep on making these stupid updates. After the lies about delivery, bullshit fairy tales, I don't want to hear any more of your fake updates. Nobody cares what you have learnt and your personal development.
Like all start ups we have learnt a lot during the past 12 months. If you have any concerns please direct them to me via our firstname.lastname@example.org; i am truly disappointed you are unhappy. On the upside, i am thrilled you like the design of Ostrich Pillow Light.
Same company that delivered months too late? ... Yeah, sure I'll back you guys like a chocolate teapot. Luckily, I can pass your details on to my factories in China, thanks for the heads up.
You can get these for $15 on ebay. So pissed I payed 80
Frankly, a bit disappointed. The description says you just slip inside the pillow and get isolated, but in fact for complete isolation you are supposed to insert your hands and cover your ears. Fine for sleeping on the table, but not while sitting. If you need just a comfy pillow without sound isolation, this one is perfect.
We have received both my pillows (even though the 2nd piece came late). We are happy with the pillows! Thank you!!
I'm in Australia and got mine weeks ago. I'm happy to have received it after all the delays.
I don't think it is fair to say they don't deliver - but they certainly need to work on fulfilment of orders and customer candour. Anyhow, all is well in the end, and the product is pretty fun anyway.
Just got an email today blaming Australian customs/quarantine for holding SOME of the deliveries... To me, it seems like it is all lies, and the fault of everyone else except Kawamura-Ganjavian... You state in the email "Some of them were released within a few days and are on their way to their delivery destinations." but this process takes at most days, not 2 weeks... STOP with the bullshit. I hope that everyone that does business with these guys in the future, 'Key Portilla-Kawamura and Ali Ganjavian / Studio Banana' take note of the fact they do not deliver as promised and are full of excuses about it being somebody elses fault...
So, an actual update email was sent today. Apparently deliveries to Australia (not all of them strangely enough) are currently stuck in quarantine. If my recollections are correct that makes it the third time you've told us these things have been in customs since you sent them. Also according to you, they were sent before Christmas.
That makes it an almost three month trip with three visits through customs. Unacceptable. I've requested a refund via email as I have no faith that it will ever actually get delivered. When can I expect the refund?
Well sh!t on a popsicle~ if you delivered as promised instead of lying to us every a few weeks then we wouldn't have demanded updates, now would we.
It's your fault really... telling us that they left "the nest" when they were still sitting in with you.
Then shipping it across a few continents (hence the multiple customs) before you actually post it to us.
Add that to the fact that you 'supposedly' lost some parcels, which was only revealed once you had been badgered online.
We didn't require anything except the Ostrich Pillow yet you couldn't deliver that... now most of us don't even expect that... all we want is our money back.
As you are most probably aware all communications have been centralised and you have been receiving message directly from us.
As a matter of courtesy we would like to clarify this matter, thus everyone is aware all communications are being carried by our Customer Services Team via email on email@example.com directly to the backers and not through kickstarter.
Should you require anything big or small please do not hesitate in contacting us directly via email. For less pressing matters you may reach us on www.facebook.com/ostrichpillow or tweets us @ostrichpillow. Many thanks.
Stay in touch we love hearing from you.
Studio Banana Things
I am in Hong Kong and I received mine today. It has been a long wait and I am still gutted that it took so long. Banana Studios - you really need to look at how you deal with your customers. I understand to an extent (I deal with China and $ come before customer service) but really, these people backed your project. You need to look after them first before setting up at Selfridges and lining your pockets.
That said, the pillow is very nice and of a high quality. I am sure that I will be using it for many years, thank you.
Just realised I said it's been close to 2 months since any official Ostrich Pillow communication has happened on Kickstarter. I was wrong, it's only been a month. But a month is still too long to go without an update when there's obviously a lot of people still waiting on their orders.
Finally get my 5 pcs pillow from Taiwan customer, thank you.
So for the third time the ostrich pillows are in customs? That seems unbelievable. A warning to anyone who does business with these clowns: what they say and what they do are two different things, do business at your own risk.
I received pillows in Taiwan, thanks
I have an update for all of the Aussies still waiting. I asked about Australian deliveries on Facebook and surprisingly got a response. I was told logistics would contact me via email to give me an update and I actually got that overnight. Here it is:
"Dear Australian Napper,
Just a few words to give you an update on the status of your order.
We know all Australian orders are already in Sydney, going through customs. Unfortunately the distributor in Australia haven't send us a tracking number to give you yet, but we estimate the merchandise will clear customs today and all the packages will be delivered within 10 days.
Thank you again for all your support and patience. We know this has been a long wait and you are very anxious to receive your Ostrich Pillow, but all this will end soon. It has been a very long journey for your Ostrich Pillow and also for a small startup company like us, and we know we couldn't have done it without you."
Why this couldn't have been posted as an update here for Kickstarter backers is beyond me, but I guess nothing about this company should come as a surprise anymore.
I should also point out I'm also one of the people who still haven't received theirs yet. I live in Australia, which is apparently still an undiscovered continent for the ships coming out of Hong Kong.
Guys, I think you're wasting your breath complaining on Kickstarter. I don't think they even come here anymore. The 31st of January is the last time there was any evidence of communication by these guys. Close to 2 months ago. All of their attention seems to now be over on their Facebook page. Maybe you'll have better luck getting an answer over there.
I have seen them on ebay; are they fake?
I think 5 months wait is too long now
On Facebook, they are still promoting their online store and Selfridges (UK department store).
Bad word of mouth destroys all of that... it might nudge them into doing something if enough people complain, just saying...
Here's the excuse that they give on a post on Facebook:
"Ostrich Pillow: Hey Paul Bear Yoon, it appears some of our parcels have been going missing so we have had a courier change in the middle of all this, and then re-stocking. In fact this is the tip of the ice-berg there have been a load of challenges. Thanks for being so supportive and extremely patient."
Just hopeless... silly fools.
Seriously, This was on the 1st of February:
Most of you have been contacted via email by our sales team with the latest update on deliveries; however just to keep communication open this is our latest news:
Asia, Australia and New Zealand: Ostrich Pillows are in the process of clearing customs. All deliveries are expected to be completed within two weeks. (please check your emails for message from firstname.lastname@example.org for more information)
Russia: Orders are in transit. We are experiencing a two weeks delay, however all deliveries are expected to be completed within the month of February.
Rest of the world: All orders have been sent via certified mail. Tracking numbers are being emailed. All deliveries are expected to be completed within 6/12 working days.
Many thanks for your ongoing support and patience. We look forward to hearing from you on our social media pages upon receipt of your Ostrich Pillow.
... 21 days ago. I want my refund now. Backed you guys in September, next week it will be March. I don't want another update, I demand my money back.
"Dear Nappers," I would say the only nappers here are the creators of ostrich-pilow. late December turned into early January, then mid January, then within first half of February and now nothing. You gusy r a joke
No tracking number , No mail , No Ostrich Pillow ...
How long should I wait ? @ Taiwan ...
I order 5 pillow on Oct. 2012, until now, still not get my pillow, no tracking number no mail,
Recently my friend post this fake pillow to me, they sold out 116 fake pillow!! so embarrassed!!
Nice to see your product at Selfridges in UK!
Still nothing here either...
Still no tracking number nor mail... Australia here.
Yesterday, I received my ostrich pillow. Here is South Korea. I am very Happy. This is the end of the 4-month waiting. Anyway thank you. have a good luck.
I hope the Chinese new year festivities I'm sure is about to take place in Hong Kong will not affect our deliveries.
Give us an update.
I am in South Korea. and have heard nothing, too.
If you didn't ship my thigs,
I want my money back
I have been waiting for 4 MONTHS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Backed the project back in September, still waiting and it's almost February. I think I'll be contacting my credit card company for a refund if I don't hear anything soon.
I am also in Australia and have heard nothing.
Please respond ASAP or refund money.
Well, I am in Hong Kong and am still waiting. Pretty upsetting considering that I was one of the first backers of the project and yet I can see that you are now selling from Selfridges. How about sorting out the original backers first?
Like a couple of posters below me, starting to worry if my $100 is on the way.
This is not what Kickstarter is all about.
Can you please confirm when we will receive our pillows in Australia.
It has been over a month since I was meant to give my ostrich pillow as a gift at xmas.
Still nothing !!!!!!!!!!!!!!!
Left a comment on January 15th and still haven't gotten a reply.. How ridiculous is that!! You guys are so active when you want our backing.. Once that has been done, you guys go all quiet on everyone!!
I believe it is time to give us an update... we, the kickstarters in the 'rest of the world' (plus it seems quite a number of people in EU and US), who helped your project forward are still waiting.
There have been many comments here and in your last update (that being about three weeks ago) asking for an update yet no reply.
I see there have been people who have already received their Ostrich Pillows when they've only ordered this year... hahaha ha.
Will we be receiving them soon as your last update implies or are we going to have to resign ourselves to giving them as Easter presents?
Seems like I'm not the only one who hasn't yet received my Ostrich Pillow, despite having received a message that 'all deliveries to the US and EUR are now complete'.
Any ideas guys?
@ Ostrich Pillow, Hey guys! Can I please get an update or deliver time of my package please? I have not gotten anything till date. Thanks
Many thanks for you very honest and open communication. We are less than pleased with your delivery situation, and agree this is less than satisfactory.
We are working to resolve this error immediately to avoid further disillusionment. I will contact you by 12 GMT with a full update.
Please accept our sincerest apologies from all the team at Studio Banana Things.
Dear Ostrich Pillow team.
Shortly speaking, I'm very upset.
I have ordered 10 Ostrich Pillow for me and my friends during Kickstarter campaign and still did not receive them.
Same time I noticed that you started russian web-site
http://www.studiobananathings.com/ru selling Ostich Pillow.
More important to say, that they do have Ostrich Pillows in stock and ready to deliver them within a day.
That is not how Kickstarter campaigns should go, guys.
I backed 20 projects so far and all of them have shown respect to backers first, before going into market.
Thank you for your message. We understand your frustrations; however we have been very clear with our shipping communications. Your Ostrich Pillow is on its way; your patience is much appreciated.
May i take this opportunity to apologies should you have been offended with my tone in my previous communications we are a young dynamic team, working hard to bring fun into everyday life, sorry if you felt slighted.
Should you require anything further please do not hesitate in contact us on email@example.com
Excuses, excuses, excuses. Getting a straight answer from you guys just never seems to happen. Enough with the 'nests', 'chicks', and 'happy napping'. Every time a disgruntled Kickstarter backer in the southern hemisphere asks what the hell is going on we just get these fluffy answers and constant descriptions of shipping delays.
This is by far the worst Kickstarter experience I've had so far after backing many campaigns, and it's by the far the worst online shopping experience I've had as well. December delivery turned into January, January is turning into February. Mailing packages to Australia just isn't that hard.
No, I'm not tired and I don't need a nap, so you can keep that condescending response to yourself. I'm just annoyed by the way we are all being treated. We're obviously not where the majority of your backers came from and we appear to have just been shunted to the back of the crowd as a result. Better communication of facts and less fluff would make people (myself included) a lot less hostile about the situation.
I was away when fedex called twice to deliver my parcel, however my neighbour was able to take the delivery for me. Both my ostriches arrived on the 18th December here in Ireland. It has been a happy experience backing this project and I'm delighted with the product. Gotta run now, I feel a nap coming on. Cheers and thank you to all concerned. Happy days!
Started to be a little concerned. Could you check on your Houston addresses to see if all is running smoothly?
I'm awaiting a lovely pillow to be delivered to Denmark but it hasn't arrived yet, and in the latest update it is written that all deliveries to Europe have been completed.
Do you have any update for the Northern forgotten part of Europe? :)
Dear Paul Yoon,
Judging by your message below you are very tired, irritable and in need of a very long nap. On a serious note we understand your frustrations, and we are working hard to make you happy. You are not alone in your disappointment we are also feeling the strain of your frustrations. Please be reasurred we are truly doing the most we can. We are unable to speed things up on our end as you know.
Hang in there. And stay in touch, we love hearing from you. (though please dont 'shout' and 'swear') We would rather you did that in private if you have to, firstname.lastname@example.org
Hello KG and SBT,
Firstly, you must be (and excuse the term) shitting me! So you're telling us that these haven't been sent to us yet. They had been sitting in storage in Spain all this time and only just managed to clear customs... and so, just so we're straight, now we wait three weeks for them to get to Hong Kong, clear customs again (?), a week handling, get dispatched from Hong Kong (I'm presuming this is where it is actually getting addressed to us) and finally by early to mid February expect delivery?
Secondly, my question is why were they not sent via courier from Spain like the others? Actually, don't answer that one... why fool us around? These may have technically left your nest but by no means had they been addressed and sent to us.. and that was what we actually wanted to know.
I shit you not, expect unhappy customers... not that I think you actually give a hoot since you've already taken our money.
Also, we ain't that happy and aren't really napping yet either.
One of your many disappointed and irate customers,
P.S. No need to respond... I'm sure we'll receive the Ostrich Pillows sometime in Q1 this year.