It’s been a while, but we have a few things to report!
Since our last update, we’ve shipped out an additional 80 packages. This brings our total to 14,884 packages shipped out!
There are still 1,173 backers who have not completed their survey order form. As we’ve mentioned previously, we are not able to ship your package until your survey form is complete!
If you don’t know how to get to your survey, please make a ticket on our helpdesk and we'll provide you with your unique survey URL.
Hologram Cellular Expansion Update
We know, it’s been taking forever, but we have good news! The manufacturing run completed a little while ago but our post-manufacturing Q&A and testing process uncovered a show-stopping issue with the power supply circuit. We’ve identified the required fixes and the boards are now being reworked at the factory. Once they are reworked and fully tested, we will start shipping them out.
To summarize: as long as the rework resolves the issues, we will start shipping the Hologram Cellular Expansion mid-August at the earliest.
We want to thank you for your patience with us once again. We’ve hated having to keep delaying delivery but we’re 100% dedicated to delivering a good product.
Getting In Touch
As you’ve most likely realized, we are pretty slow to respond to comments on KickStarter these days. We’ve been focusing on ironing out technical issues and have had less time to devote to the comments. The best way to get in touch with us about issues that are specific to your order is by creating a ticket on our helpdesk. We recommend checking out our Kickstarter campaign helpdesk FAQ first to see if you find answers there.
A heart-felt thank you to everyone who supported the Omega2 campaign. It’s been a long, tough, and, at times, strange journey, but we’ve learned a whole lot and want to continue providing awesome IoT hardware!