We hope you are doing well and enjoying this beautiful winter - or summer depending on which part of the world you're reading this from! Just a quick update regarding the shipping of the Omega2 rewards and info on getting started with your Omega2.
So far everything is on track. As I'm sure you guys know, we've charged the majority of remaining backers for their shipping fees and any extra order items. If you're wondering when your items will ship, we've updated the shipping schedule with the latest information:
For the items that we have shipped out, we have also sent out tracking numbers for the package to your email.
For items that we are in the process of shipping out, we will be sending out the tracking number up to 48 hours after your package has been processed.
For orders that contain items that we are not yet shipping, sit tight, you'll get your tracking number when we start shipping your batch according to the table above!
My Order should have shipped by now but I didn't get a tracking number!
If your order falls into one of the categories that are currently shipping but you didn't receive your tracking number, it may be due to one of the following reasons:
- The email might have landed in your spam folder, please check your spam to see if it is there!
- You may have not filled out your survey yet! If that's the case, please do so ASAP, and we will ship out your packages in the next batch.
- You may have filled out your survey, but your credit card information might have changed, so we have not been able to charge the shipping cost. Please go back to the survey and update your credit card information!
But I was charged for shipping back in October, and I still haven't received my tracking number!
A few of you have reached out saying that your credit card records show that you were charged for shipping back in October, but you still haven't received your tracking number. If that's the case, chances are that you opted to pay for shipping/extra items using PayPal instead of directly with your credit card. PayPal didn't offer an option to do pre-authorized payments (where you authorize the payment when you complete your survey, and we charge you only when we are ready to ship out). Your tracking number will be sent out 48 hours after we ship out your package according to the table above, sit tight!
Documentation for the Omega2
Some of you mentioned that the documentation available on our Wiki is content written for the first generation Omega. And you're right!
We're launching a new documentation site: https://docs.onion.io! You'll notice that https://onion.io/getstarted now also points to the new docs site. You can find the Getting Started guide and much more about the Omega2 on this new site:
We'll be rolling out new articles and content on a continuous basis, so stay tuned!
That's it for now!
Boken and the Onion Team.