Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I am looking at projects I backed and I have not received this. Can you check? I changed jobs and I just changed the account email.
I still waiting my refund. I sent several emails about it, without any return.
According to our records, your survey for shipping address and shipping fees was never completed. So we didn't know where to send it!
Please create a ticket on our helpdesk and we would be happy to get your items to you! https://onion.freshdesk.com/helpdesk/tickets/new
I've yet to receive my backer reward. Any help in resolving this whould be greatly appreciated.
Please check your inbox, we have provided you with all the required and private information
Hi, I never received my backer reward. All these have been shipped, right?
Happy new year, Omega2 backers! Without further ado, we would like to present our guide on using the Hologram Cellular Expansion, check it out here: https://onion.io/2bt-using-hologram-expansion/
Is the OS for Onion Omega2 patched for the recent wifi bugs?
I’m using omega2+ since day one. With the mini Dock it’s like magic to have a server always around with streaming videos/audios. Will be there any new updates for the omega2 for more features soon?
Some documentation would be nice for the cellular expansion board. Even just some basic quick start.
hi, any update on documentation on hologram expansion?
@J Hi Jordan, according to our records your package was shipped on March 15, 2017. There was a tracking number and the link that were available for you during that time. Could you please open up a ticket on our helpdesk so that we can share private information and find the way to resolve this issue:
Dear KS Creator,
Due to the missed deadline of this project I supported, my address in your system is no longer valid.
Please update and ship reward to the address I sent you in Messages some time ago with no confirmation yet. I look forward to a response.
@Hartmut Geissbauer we are currently awaiting a response from the Hologram team as they are making a guide on how to use a cellular expansion. As soon as we will hear any news from them we will update you, stay tuned!
Hello Onion, what about the promised documentation for the cellular (Hologram) expansion?
@M4rln 0 thanks for asking! We actually have a consumer product based on the Omega2 live on Kickstarter now! Check it out: https://www.kickstarter.com/projects/onion/oboo-smart-clock-wifi-connected-and-gesture-contro…
Hello Onion, what’s next in the near future?
According to the tracking info, your package was shipped in the end of the November, 2016. There is a tracking number available but it has expired. You can open a ticket in our Helpdesk and we can discuss your issue further: https://onion.freshdesk.com/helpdesk/tickets/new
Please, open a ticket on our helpdesk in order for us to provide you with further and private information regarding your package: https://onion.freshdesk.com/helpdesk/tickets/new
No reply after a week, so here it is again:
My Hologram expansion has not arrived either. The tracking shows it entered the country on September 20, but then tracking stopped. The tracking now shows it's back in Germany.
I backed this project on July 25 2016 and my Omega2 still has not been shipped/delivered.
Any idea when that could happen?
@Vinicius Luiz Morais
The coupon code that was issued previously is still valid, you can use it whenever is comfortable for you. We hope you will enjoy using Omega2! Happy Hacking!
I received a coupon in July and I didn't use it yet but I think it has expired. Can you send me another one?
@Jeffrey A Edwards
According to the tracking link that was provided privately, your package is still in transit. If it will not be delivered withing next couple of weeks, please feel free to reopen the ticket or open a new one:
We have replied to your ticket and are looking forward to help you debug your issue with your Omegas. Please refer to your previously opened ticket for details.
We have sent you a private message and we hope we had satisfied your needs. Please if you will have any more questions or clarifications please feel free to open a ticket on our helpdesk:
I have not yet received my Hologram Cellular Expansion. I am Onion Omega2 Kickstarter number 10,446. I received email a month ago, Sept. 9 2017, stating "Great! LW025857488DE is on the way to its destination on 09 September, 2017 15:24." Using the DLH tracking number and link you provided I can see it left KH and arrived at USJKA Customs (U.S. John F Kennedy Airport) on Sept 16 2017 -- the final tracking entry states "Arrival at destination country. Tracking Updates may end here, delivery shortly". Nothing since then, almost a month ago. Googling for "USJFKA" finds many reports of packages from Asia/HK being stopped at JFK for Customs and never coming out. PLEASE ADVISE. (FWIW, I did just received the sim card as a separate shipment, but no hardware.)
10 Weeks. For a 3 Days DHL or equivalent shipping method.
No I won't... I reported it allready and got no help. I will inform PayPal about that problem now....
9 weeks after the package was sent. Nothing yet. No tracking number to track. Fokkol. Which means it is now more than year that I am waiting.
Hi Marc, I have reviewed our ticket history and you I have responded to it. Please if you have any other questions or concerns, please feel free to open a new ticket:
Hi Gaofeng, sorry to hear that you did not get your package. Please make a ticket on our helpdesk, provide us with your information and we will work to resolve this issue.
I still haven't gotten my Onion kit. Help desk claimed it shipped - sent me a link to DHL which shows the tracking number as "NOT FOUND". Help desk said it shipped to a zip code which was not mine. No response from help desk when I asked to verify the address. Has anybody else in the US had these kinds of issues?
I haven't received my package after so many months
This simply once again show the pathetic attitude Onion has towards it's backers. I say again, on this public platform Onion indicated that shipping is via a 3 day DHL or equivalent option. You have sent my parcel with a non traceable slooooowww service.
Sorry, I will not work through your helpdesk. It was completely time wasting before so I will continue my correspondence where it can be read by others.
We are glad you have got your email confirmation. We have processed and shipped out our Hologram batches and everybody who ordered it should get their email confirmation with tracking info. If you will have further questions, please feel free to open a ticket at our helpdesk and we will be glad to help you.
According to our records your package is currently in transit since Aug 3. The package is being delivered by USPS. Please note, they do not offer international tracking once it is left the US. If you will have further questions, please feel free to open a ticket at our helpdesk and we will be glad to help you.
@Vinicius Luiz Morais
Unfortunately, due to the strict customs in Brazil we have stopped shipping our products as we have noticed that packages are being shipped back to us. We have also updated our website where you can find our latest news. However, according to our policy, we do not offer a cash-back refunds for our campaigns. Hence, we have issued you a coupon that you may use in our online store. Also, here is the link to our international re-sellers: onion.io/where-to-buy
We have reviewed your ticket on our helpdesk, and it is clear that your Omega2 is bootable. The fact that four devices that are non-working that were delivered to you in a row sounds pretty odd as all Omega2+ devices are being tested before they leave the production line. If you will have any further questions or concerns, feel free to open a ticket on our helpdesk:
Nevermind haha, just received the shipping info
Did the Hologram units go out yet? I haven't received any shipping info.
Onion didn't send my pledge and they didn't answer my ticket too. I want a refund!
"--- If you need to get in touch with us about an issue regarding the shipping of your package, the best way to do so is to create a ticket on our helpdesk:"
Hahahaha!! For a help desk to work the supplier needs to man his help desk. Which in the case of Onion is not happening.
I am sorry, Onion does not respond within reasonable time regardless of platform.
@Onion: I am still waiting for my two NEW and WORKING Omega2+ (PLUS)!
Onion, I quote your post below on the 25th of July.
"@Koos Uys, All orders going out from our online store will be DHL express or comparable services. Depends on where you are in the world it will take about 3 days to a week to arrive. We are actively trying to improve our quality of service. Since you have already filled in your survey and paid for shipping, we gave you this free upgrade to the new fulfillment system."
Right, so I have the tracking number and it was send with USPS snail mail and not DHL.
Why have you once again lied to me? This is the most unacceptable service I had in many years.
--- If you need to get in touch with us about an issue regarding the shipping of your package, the best way to do so is to create a ticket on our helpdesk: https://onion.freshdesk.com/support/tickets/new ---
@Sergio Alejandro González sorry to hear that your post office returned the package. please make a ticket on our helpdesk and we will work to resolve this issue.
@Trotter According to our records, we shipped out your package on December 13th, 2016. No sign of it on your end? Please make a ticket on our helpdesk and we will be better able to sort this out.
@Diogo Luxo According to our records, we shipped your package on March 13th! Please make a ticket on our helpdesk and we will be better able to sort this out.