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Omate® TrueSmart™ truly standalone water-resistant smartwatch, works independently from and with all smartphones. 3G, Voice & Gestures!
Omate® TrueSmart™ truly standalone water-resistant smartwatch, works independently from and with all smartphones. 3G, Voice & Gestures!
Created by
4,378 backers pledged $1,032,352 to help bring this project to life.

Android Wear / Shipment Status / Mediatek Developer Program / Warranty information

Posted by Omate (Creator)

Dear All, 

A year ago, when I launched the ”Outdoor Mate project” and later set up Omate with my partner Jack Shao, our primary goals were to make the World connected through your wrist and make Android Wearable. A year later, Google has officially embraced this idea and proved the vision of Omate by unveiling a dedicated version of Android called Android Wear: 

By backing the TrueSmart, you became part of the pioneers who believed in Google and Omate vision. 

Obviously, Omate will be actively working on porting some of the features of Android Wear with the Developer Community over the next few months. 

Shipment Status: 

• 512MB+4GB / 2100MHz: completed 

• 1GB+8GB / 1900MHz: completed 

• 1GB+8GB / 2100MHz: ongoing: will be gradually dispatched from next week until End of April. 

We have successfully assembled 1,600 units [1GB+8GB / 2100MHz] earlier this week. We will start shipping them to early backers next week. As explained a few times, there are several weeks between first shipments and last arrival of each batch. Thanks for your patience. We really appreciate. This will always be like that unless you live all in the same place… 

Once again, we do apologize for not being able to answer every email. Because the team is spending most of its time in the factory and with suppliers. In the meantime, here is another unboxing video by XDA Developer TV Producer Adam Outler. In an unboxing the XDA way, Adam shows off the Omate TrueSmart Smartwatch and unboxes it but he doesn't stop at opening the box, he strips it down to its bare bones. He then shows you around inside the device “Do not do that at home”: 

Software Development: 

Over the last two weeks, we have been working with the Alpha VID team (Lokifish, DeesTroy, Ryan, Daniel, Kurt, Cyril) to get the Kernel source code from our chipset manufacturer (MediaTek); this is only needed for deep software development. e.g: this is Key for the Developer Community to port new ROM and implement new features. At Omate, we have always been keen on sharing everything about software and we will always support the Developer Community. Therefore we are doing our best to share with the Developers the full source code which powers the TrueSmart. 

In the meantime, MediaTek has registered Omate on its Alpha Wearable Developer Program: Partner Zone branded for Omate 

• A web based platform that supports controlled access to MediaTek developers seeking to write apps for MediaTek’s customer devices (OMATE controlled access through web tools for developers requesting to access the Omate Zone) 

• Full functionality for search and download of Omate resources, including documents, code samples and SDKs. Includes Online Agreements when needed 

 • Discussion forums and tech support tools for Omate to easily engage with developers who have been clicked through to the Omate Zone and are trying to create valued apps and content for Omate to embed or offer apps. 

We will see fruits from this cooperation in the upcoming weeks. We do hope this will lead to a full kernel source code release to the Developers ASAP. 

Warranty information: 

The TrueSmart is not waterproof but IP67 water-resistant. Do not swim; do not take shower with your TrueSmart. You can do it but at your own risk because water damages are not covered by warranty. We are sorry about that but the same goes for Samsung Galaxy S4 Active which is IP67 as well:!Aopy1 

If you have opened your battery cover more than once, your TrueSmart is not IP67 water-resistant anymore as it is impossible for user to set it back properly as we would be able to do in factory. That’s the reason why we add the stickers on the screws of the back plate. 

 Here are further information about IP67 rating 

6  means Dust tight No ingress of dust; complete protection against contact (dust tight) 

7 means Immersion up to 1 m Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion). Test duration: 30 minutes Immersion at depth of at least 1 m measured at bottom of device, and at least 15 cm measured at top of device.

We will get back to you about repair possibilities as soon as we will have a service center in place in your country in the next few months. 

#TrueSmartHackaton Number 2: 

Our winners of the last Hackatons are: 

1) eNotify for Omate developed by – Verietas Software The ideal solution for Email & SMS notifications on both your Android device and accompanying smartwatch. Highly configurable, eNotify supports rules with custom alert sounds for different accounts, senders, subjects, recipient addresses, phone numbers and more. Easily silence day-to-day background noise and stay aware of priority email and SMS messages.

2) ChkMate ROM and ChkMod by Joey Averett: Take your Status Bar back! ChkMod is out! 

Special Thanks to VID Cyril Preiss for this awesome app: OLink:

Remotely link your TrueSmart to your smartphone by using the GSM network. You can share multiple information such locations / photos / sounds via SMS/MMS 

Feel free to post your Oapp proposal followed by the #TrueSmartHackaton on our Facebook page and G+ communities. We will be more than happy to test them and feature them into the Ostore and let the community test them. You can also send your APK to 

Another #TrueSmartHackaton will take place in May. 

Each winner will be rewarded with a special Hacker Edition of the TrueSmart. These Limited Edition models will be marked from #1 to #10 with a customized laser printed battery cover + each winner will be granted VID status (Very Important Developer) and early bird samples of any new product development of Omate in 2014. We look forward to developing the TrueSmart Ecosystem with the Omate Developer community! 

Thanks for your support, 

Best regards, 

Omate TrueSmart Team

XDA Developers Forum:

Twitter: @OmateTrueSmart 

Google+ : +Omate TrueSmart 

Alon Walter, Piero Bosco, and 7 more people like this update.


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    1. Alex Lewis on

      Where is my shirt, extras or refund?

    2. Missing avatar

      Steve Christy on

      Please send tracking information to the Oct. dev. backers (1900) that you supposedly sent out by March 18th. It has been almost a month since they were "sent out" and still no word on when or if it will be delivered. I know there have been a lot of issues with wrong addresses/etc. Without that tracking number, I may never know what happened to it!

    3. Missing avatar

      deleted on

      This user's account has been deleted.

    4. Missing avatar

      Eric on

      I'm actually sad to read there are still shipping problems and more backpedaling on product descriptions. I did receive my watch back around March 4th in the US, however, even after rooting it and updating it with Loki's patch (thanks again for the awesome work, devs should be thanked every time for everything they do to fix and make Android things better). However, I sold my watch on eBay a week later. Mainly because it didn't live up to my expectations, it didn't feel ready for primetime and honestly, the misleading language in the original campaign still is a thorn in my side. I refer of course to the promised Google Play support from the beginning, even though it was never certified at the beginning of the campaign, but needed hacking for it to work.

    5. John Zmrotchek

      @Omate It's currently April 7th, and I've still not received either my watch or any shipping notification that allows me to track the progress of my shipment (I pledged for a November standard edition 1900), and I'm starting to get worried that it's lost in shipping somewhere. Who do I talk to if I want to get hold of my tracking information?

    6. K.I.T.T. on

      @Omate: I think it's time for a official update (#64) about progress and shipments to Europe concerning the 2100MHz EU version,

      You wrote on Facebook that your target is to ship all of the remaining Kickstarter pledges (1GB+8GB / 2100MHz) by mid of April, but did you already shipped the first batch (1600 truesmarts) last week to Europe?

    7. Dave Graham

      Just got my Developer Edition here in the US. Serial #1098 Came via USPS Registered Mail for what it's worth. Actually not the worst timeline i've dealt with so kudos for delivering it!!!

    8. Missing avatar

      Jeffrey G Bowman on

      And why the he!! Isn't Omate responding promptly and accurately to concerns/questions???

    9. Missing avatar

      Jeffrey G Bowman on

      Still waiting for my watch (like so many others).
      I agree that if its not waterproof, the introductory video and campaign were VERY MISLEADING and the final product is SUBSTANTIALLY DIFFERENT from the "swimmer's pal" "wear it all the time watch" that this product was supposed to be. So, there should be a clear and transparent refund process in place. I guess it's a moot point if no one (or almost no one) is getting their watch delivered.

    10. K.I.T.T. on

      @Omate: I think it's time for a official update (#62) about progress and shipments to Europe concerning the 2100MHz EU version.

    11. Missing avatar

      Sean Nothdurft on

      Has anyone successfully cancelled their order? I keep emailing Omate to no avail...

    12. Missing avatar

      Clay Bowen on

      The shipping status shows "Completed", but I still haven't gotten any indication of shipping for my "Developer Edition, early shipping" Omate. But then, no one actually responds to my queries. I've pretty much written this project off.

    13. Vithya Tith on

      @Kerry Cupit, people like you make me sick!! LOL! Still waiting for my Oct. Dev

    14. Kerry on

      I may get flamed for this, but I'm having a great time with my TrueSmart! I work in a variety of extreme environments around the world (I'm a geologist), and I'm thrilled to have found a watch that is "smart" and won't be easily destroyed by getting splashed on. I used Lokifish's software update, and now I have Netflix, Twitch, Reddit, Facebook, Twitter, TuneIn, Google Maps, Yahoo Weather, Google Translate, as well as some games from the latest Humble Bundle for Android, all on my wrist. Awesome job! :)

    15. Justin Sanchez on

      I'm in the same boat as Watts... Still waiting for the October Developer Edition Laurent. What will be your excuse when you meet your benefactors?

    16. Arend Hamming on

      FYI: what does the manual of the Samsung Galaxy S4 active with the same IP67 certificate say?
      "Your device has been tested in a controlled environment and shown to be dust and water resistant in certain circumstances... Do not immerse the device in water deeper than 1 m and keep it submersed for more than 30 minutes... Rinse the device with clean water after exposing it to salt water or ionised water"

    17. Denny The Backer on

      im paying extra for october backer 2100Ghz.,. and 6 month later still no watch.. what a DISSAPOINTMENT... no waterpro0f!! WTF!! im buying omate because the video showing someone wear the watch while swimming...

    18. Missing avatar

      Jacob Duran on

      Can anyone help me get a refund? Or has anyone successfully got one? I contacted kickstarter and they said I have to contact omate

    19. Missing avatar

      Chris Hale on

      That info about shipping can't be right. Like so many others, I haven't received my October Dev edition 1900 1 /8gb. Are we even going to get tracking numbers???? This project is such a dissapointment

    20. Missing avatar

      john tan on

      Seems update #63 says Oct. Early dev edition 1900/USA have all been shipped. But I am still waiting...

    21. Urban on

      This update is hilarious, for one your project video clearly says this watch is ip67 waterproof and it shows a guy swimming with it as a demonstration of the places you can go with it but u say taking the back off voids warranty even though if we buy a memory card from you, you don't pre install it forcing us to open and void our warranty just to put it in. I'm lucky to have recieved my truesmart and while it's a great product I am very disappointed in how yal ran things and how retarded the communication was. If anybody water damaged there device during this campaign yal should honor the warranty regardless considering we bought a product that was falsely advertised.

    22. Arend Hamming on

      @Omate I suggest you respond asap to all the people who didn't get a shipping confirmation for their 1900 device or people will start assuming that not only the specs but the whole project was a scam. .. Or even better, wait long enough until some cool Google wear devices are announced and everyone will try to cancel anyway

    23. No more Kickstarter on

      You know what's worst than not having received the watch? Getting a defective one. 1GB+8GB/1900MHz, but the Bluetooth range makes it useless (less than 30 cm/1 feet) and wifi reception very poor - obviously a hardware issue (it's the same antenna connector). I can't listen to music or make phone calls with a Bluetooth headset. Letting backers wait for MONTHS for hope for a replacement is a very poor business practice; sending a replacement watch should be their priority (and hopefully, fixing the issue in the supply chain!).

      And having to rely on non-omate forums (Thanks XDA forums and a special thanks to Lokifish Marz for his great work!) for help is also quite awful...

    24. Missing avatar

      Jason Gowens on

      @omate or anyone who will listen

      In update 63 it says that the TS 1gb/8gb 1900mhz is completed, but I still didn't get mine. Not even an email with a shipping number. This is ridiculous, I feel used. What should be my next step?

    25. Missing avatar

      Peter Hesse on

      Count me in as also waiting on October Developer's Edition, 512/4 auto-upgraded to 1/8, 1900mhz USA. @Omate, please respond if you believe these watches should have already been sent out, because you are not responding to other inquiries.

    26. peterochford on

      Still waiting on mine. October Developer's Edition, 512/4 1900, but I think that was auto-upgraded to 1/8 at one point. It's been so long, I don't remember anymore.

    27. Lokifish Marz on

      According to the IEC documentation for IP certification, it was not tested properly for IP67 rating.

      Source code is needed so that the following security issues can be fixed. Without source code this device is a 10/10 security risk.
      Masterkey bug 9950697
      MasterKey bug 10148049
      USSD Exploit

    28. Watts on

      I am sending Liam Neeson to your Chinese office to pick up my watch. Don't make him angry.

    29. Salvador Cervantes on

      Still waiting my OCT. 1900mhz developer edition... I'm from Mexico.
      No notification, no shipping number...

    30. Missing avatar

      Erik on

      Still months for a repair center????? If it doesn't work out of the box just cross ship a new one and repair it when you finally get around to setting up a customer service center.

      Way to kill a company before you get it off the ground.

    31. 220 on

      I have not received mine either for Oct. Dev. Ed. No shipping details either.

    32. J on

      This project is very disappointing, I have backed over 100+ projects and based on all the lies which says "its waterproof" and even the video shows that, even the horses mouth Omate said it now they turn about face. I have backed some bad projects but this one takes the trophy...I never thought a project would be worse as Ringbow ( ) but I was wrong.

      All lies....amazing.

      I asked for a refund NOTHING!

    33. martinbogo on

      I am an October backer.. 1900 MHZ developer edition with upgrade and I have posted my status with Omate's reply each time here.

      I have not gotten a refund, nor have I gotten a shipping or tracking number.

      Saying that all the 1900 editions have shipped is a lie.

    34. Rob Dukarski on

      Can't wait to receive my 1900MHz October Dev Edition with a number under 200 on it, if my memory serves me right! Hopefully Omate has kept to their word on that aspect of the TrueSmart.

    35. Missing avatar

      Steve Christy on

      Another Oct. dev 1900 backer waiting for anything from Omate (shipping email or the watch itself). Either this update about all 1900s being shipped is another lie or there are no more tracking numbers. Like everyone else, ticked that I can't even wash my hands without being afraid the watch will break - let alone go jogging with it (what I got it for in the first place). How can they tell if it got water in it because you accidentally splashed it while washing your hands or went swimming? The same damage will be there and they will deny warranty. Great!

      Never backing another Omate venture or anything even remotely associated with it.

    36. Missing avatar

      Jacob Duran on

      i haven't received anything either. i was an early backer for the october dev edition of the 512mb+4gb 1900MHZ, i was upgraded due to the delay to a 1gb+8gb 1900MHZ but have yet to receive any shipping notification or product yet. please explain further

    37. Missing avatar

      Zsolt Kurucz on

      how can i get a refund? you changed the device specification and misleading me in you marketing material.

    38. John Zmrotchek

      @Omate Ummm... If shipping for the 1900s is complete, then you folks missed me, or at the very least I didn't get a shipping notification. I was supporting the "Standard Edition" November version, and I've yet to see any sign (other than an email from Cecilia in mid-December stating that the 1900s would be shipping "very soon") that there's anything coming to me.

    39. Missing avatar

      Stas Oskin on

      Wow - being waterproof was the main reason I bought this watch!

      Now it feels more and more like you just trying to waiver your obligations to backers, while working on next gen (more expensive / lightweight Omate presented on CES 2014 - really guys???)

      Do you really want to end up like Ouya, that is now ridiculed across the whole gaming ecosystem, and might not last another year? It seems that you are certainly doing your best to go this direction!

      And for the finale, do you really think one of Android Wear partners won't present a water-proof device? What are you going to say then?

    40. Missing avatar

      nkognegr0 on

      Not even the watch we backed. ..kickstarter needs to step in and we should all be offered a refund! Then they are all shipped but where are the tracking numbers.

    41. Missing avatar

      Mark on

      I would just like to receive my 1g/8g 1900 version , I'll deal with the inconsistencies after that. I guess there is not only a delay of a few weeks in delivery but also a delay in receiving a tracking number? You say the shipping of the 1900 version is complete, it better not be !!

    42. Matthew Robbins on

      Very disappointed at the water-resistivity news.. Especially when you advertised the watch as being able to be taken in the shower and when swimming... You even showed a video of a guy getting out of a pool with one on.. bit misleading?

    43. Missing avatar

      BAN on

      I cant believe it, now they say u cant swim, when i was backing this project they were like yes you can swim, just dont go below 1m, they said yes you can shower with it. Now you cant literally do anything with in other words they lied, im sorry to all other backers, im shocked myself how they just lie one after the other and yet to still show a guy swimming and the smartwatch picture of it being covered with water, unbelievable, this is how u respond to backers that back your project. well done omate, certainly a fan here

    44. Missing avatar

      Karl Nusser on

      I just looked at a compare table of different smart watches and there I found for Omate TrueSmart the feature IP67+ for Swim/Snorkle and what do we get ...

    45. Trey Commander on

      Such a disappointment. The whole device quality and actual device delivered compared to the marketing and project promises is the worst Kickstarter project I have backed to date!

      With the current trajectory of Omate and the pace they are moving to fix issues and develop for this device I have would do nothing but discourage others from buying this device.

    46. Missing avatar

      Dean Shorter on

      @omate fair enough I get that like all other companies you need to cover yourselves. Thanks for the quick reply. Any info as to when we can expect to receive shipping details?

    47. Missing avatar

      Christian Hack on

      So if the battery cover is removed only once then it's ok? But more than once is not ok? If you are going to put funky conditions on your IP67 rating and warranty, I suggest you check your English a bit better...

    48. Omate Creator on

      +Paul ??? your post engages yourself. +Dean well, once again, it's a nice marketing wording job and as you can see on some photos, you can somehow do that. However, We - Omate - do not recommend you to do it as you may also break your TrueSmart like any IP67 water resistant smartphone or camera. This is just a warranty warning as we cannot prove if you dived with it or misused it. That's it.