Production, Shipment and Certification
The past few weeks we have been extremely busy with the production and post-kickstarter phase of TrueSmart. We know you've been eagerly waiting for an update on when you can expect your TrueSmart.
The original plan was to ship the first developers batch in October, however as the first few pilot production runs showed up some unexpected minor defect, we spent the past couple of weeks re-doing these parts. Yes, there is a delay in shipping these “October Developers Edition”. All efforts are being made to ensure shipping begins in the next week or two, as the new changed parts start arriving. Even though there is a slight delay, - it will still after all the one of the fastest shipping project in Kickstarter history!
So which parts needed to be changed?
a) Audio Speaker. The previous waterproofing process created a side effect that it muffled the speaker. So a new waterproof speaker is used where the waterproofing process no longer affects the sound quality, still as crisp, loud and clear.
b) New Charging Dock. You might already know and have seen the the new charging dock, instead of charging clip. Due to a minor difference in material thickness, the charging dock needed to be re-made. This new charging dock replaces the charging cable, so it will be the standard charging dock for all TrueSmart and the extra “charging cable” will also be this new charging dock.
c) Metal clasp. We had some feedback from the early samples that were sent out that the metal clasp was not in line with the high quality parts and finishing on the rest TrueSmart watch. So we have changed the metal clasp to a new thicker and stronger clasp of much higher built quality and feel.
d) Box of TrueSmart. The box is not tight enough when closed so when someone picks up the box by holding only the top, there is a high chance that the box comes off and if there is a TrueSmart inside, it will fall out. The box is re-made with a tighter fit.
e) Wrist band. We have made the wrist band top ends (which connect to the watch) thicker and stronger, harder to fold, harder to be compressed, this is to protect the antennas better.
As you can imagine with each unexpected refinement, a few days pass by. What we can assure you is that these are refinements that improve the overall product. We are still very close to shipping and as these new refined parts arrive within these few days, we will make another production run.
Another issue is an administrative one : the unexpected extra work that the post-kickstarter survey has generated. Many of you have filled in the survey carefully and correctly but still a great number were faulty or missing details. Example reward and pledge that do not match. Although these were not the majority, the numbers were enough to make the survey a “quite hard to use” (to put it mildly). So we decided to change to a method of contacting everyone individually. To do this we needed to beef up with an "Omate Customer Response Team" and do another check with all backers. Forming this team took some time but we've started contacting backers on Monday 28th and expect to need a few days to get this done. November and later shipments are still according to schedule!
Another topic that has popped up recently is whether or not Omate has filed for CE and FCC certification. We're not new to the electronics industry so we know all about certification and distribution. CE certification is confirmed already but we've been informed that the FCC has been affected by the recent US government shutdown and a lot of applications have been on hold during that time. Combine that with our tight development and shipping schedules that require any company we deal with to be fast and flexible. FCC is catching up though and we expect it to be done very soon. We cannot risk sending our TrueSmart to USA backers until we have it, we don't want your TrueSmart to be stuck at customs due to FCC not being ready! This is a day by day waiting game and we've had to wait until we were absolutely sure. It might be cleared tomorrow so we'll keep you closely updated! There is absolutely no reason why we won't get FCC approval, it’s just yet another administrative wait.
In general we'd just like to stress that we are still working with our best intentions to complete this Kickstarter journey with you guys. Communication has been less frequent as opposed to during the Kickstarter campaign but do understand that we have a lot more to do to get everything done. Still being a relatively small team we're doing our absolute best together with our moderator team on the forums to answer everyone's questions.
So to summarize all this:
- October batch starts shipping in early November
- November batch ships in November
- All backers will be contacted individually to confirm their pledge package
- USA shipments are on hold until we've received FCC approval any day now
Thank you for your immense support, feedback, criticism and understanding. We love you guys and we're looking forward to getting those first TrueSmarts out to you!
Team Media & Community @ Omate