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Omate® TrueSmart™ truly standalone water-resistant smartwatch, works independently from and with all smartphones. 3G, Voice & Gestures!
Omate® TrueSmart™ truly standalone water-resistant smartwatch, works independently from and with all smartphones. 3G, Voice & Gestures!
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4,378 backers pledged $1,032,352 to help bring this project to life.

Production, Shipment and Certification

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The past few weeks we have been extremely busy with the production and post-kickstarter phase of TrueSmart. We know you've been eagerly waiting for an update on when you can expect your TrueSmart. 

The original plan was to ship the first developers batch in October, however as the first few pilot production runs showed up some unexpected minor defect, we spent the past couple of weeks re-doing these parts. Yes, there is a delay in shipping these “October Developers Edition”. All efforts are being made to ensure shipping begins in the next week or two, as the new changed parts start arriving. Even though there is a slight delay, - it will still after all the one of the fastest shipping project in Kickstarter history!

So which parts needed to be changed?

a) Audio Speaker. The previous waterproofing process created a side effect that it muffled the speaker. So a new waterproof speaker is used where the waterproofing process no longer affects the sound quality, still as crisp, loud and clear.

b) New Charging Dock. You might already know and have seen the the new charging dock, instead of charging clip. Due to a minor difference in material thickness, the charging dock needed to be re-made. This new charging dock replaces the charging cable, so it will be the standard charging dock for all TrueSmart and the extra “charging cable” will also be this new charging dock.

c) Metal clasp. We had some feedback from the early samples that were sent out that the metal clasp was not in line with the high quality parts and finishing on the rest TrueSmart watch. So we have changed the metal clasp to a new thicker and stronger clasp of much higher built quality and feel. 

d) Box of TrueSmart. The box is not tight enough when closed so when someone picks up the box by holding only the top, there is a high chance that the box comes off and if there is a TrueSmart inside, it will fall out. The box is re-made with a tighter fit. 

e) Wrist band. We have made the wrist band top ends (which connect to the watch) thicker and stronger, harder to fold, harder to be compressed, this is to protect the antennas better. 

As you can imagine with each unexpected refinement, a few days pass by. What we can assure you is that these are refinements that improve the overall product. We are still very close to shipping and as these new refined parts arrive within these few days, we will make another production run. 

TrueSmart's transport pod (or packaging)
TrueSmart's transport pod (or packaging)

Another issue is an administrative one : the unexpected extra work that the post-kickstarter survey has generated. Many of you have filled in the survey carefully and correctly but still a great number were faulty or missing details. Example reward and pledge that do not match. Although these were not the majority, the numbers were enough to make the survey a “quite hard to use” (to put it mildly). So we decided to change to a method of contacting everyone individually. To do this we needed to beef up with an "Omate Customer Response Team" and do another check with all backers. Forming this team took some time but we've started contacting backers on Monday 28th and expect to need a few days to get this done. November and later shipments are still according to schedule!

Bottom package info incl. FCC and CE
Bottom package info incl. FCC and CE

Another topic that has popped up recently is whether or not Omate has filed for CE and FCC certification. We're not new to the electronics industry so we know all about certification and distribution. CE certification is confirmed already but we've been informed that the FCC has been affected by the recent US government shutdown and a lot of applications have been on hold during that time. Combine that with our tight development and shipping schedules that require any company we deal with to be fast and flexible. FCC is catching up though and we expect it to be done very soon. We cannot risk sending our TrueSmart to USA backers until we have it, we don't want your TrueSmart to be stuck at customs due to FCC not being ready! This is a day by day waiting game and we've had to wait until we were absolutely sure. It might be cleared tomorrow so we'll keep you closely updated! There is absolutely no reason why we won't get FCC approval, it’s just yet another administrative wait.  

In general we'd just like to stress that we are still working with our best intentions to complete this Kickstarter journey with you guys. Communication has been less frequent as opposed to during the Kickstarter campaign but do understand that we have a lot more to do to get everything done. Still being a relatively small team we're doing our absolute best together with our moderator team on the forums to answer everyone's questions.  

So to summarize all this:
- October batch starts shipping in early November
- November batch ships in November
- All backers will be contacted individually to confirm their pledge package
- USA shipments are on hold until we've received FCC approval any day now  

Thank you for your immense support, feedback, criticism and understanding. We love you guys and we're looking forward to getting those first TrueSmarts out to you!

Greetings, 

Team Media & Community @ Omate 

Google+ : +Omate TrueSmart
Facebook : www.facebook.com/omatetruesmart
Twitter : www.twitter.com/omatetruesmart
Website: www.omate.comOmate
TrueSmart Community Forums: www.omate.com/forum

Scott Nuttall, Delano, and 84 more people like this update.

Comments

    1. Creator Pedro Fernandez Ruiz on October 30, 2013

      Great update guys! . Only one question @Omate. November backers will get their units at mid November or late November?

    2. Creator Stefan HEIN Richter on October 30, 2013

      Thx for this info...
      I'm with computers for 30 year now...
      Therefore I'm able to understand your efforts very well...

    3. Creator Frank Laforce on October 30, 2013

      Thanks Omate!
      I'm eagerly awaiting the first November edition shipment.
      Keep up the good works!

    4. Creator Alberto Navero on October 30, 2013

      We needed an update of this kind. People were freaking to see arriving the end of October and nothing was known about the delivery date. Impatience, nerves and the desire to have the TS in our hands are still there, but now we know it will be an improved TS.

      Thank you very much.

    5. Creator Frank van Veen on October 30, 2013

      Pearl sell charging clips in europe for their simvally aw414, the cable seems the same as the old omate charging clip. So maybe that cable could work. Otherwise i would have to wear the truesmart in the cradle on my wrist.

    6. Creator Stjepko Cicak on October 30, 2013

      Thanks for the needed info. Charging dock replacing cables can produce some problems so if you could clarify on this.
      Overall great work and I can't wait to get my hands on my TrueSmart :)

    7. Creator Arend Hamming on October 30, 2013

      Thank you for the update. Can you say anything about the 8gb edition?

    8. Creator brian hughes on October 30, 2013

      Brilliant update :-) this and visionaire project provide the best updates

    9. Creator Casey Jones on October 30, 2013

      Is the clasp still going to be black? I've heard that it will be but I have yet to see pictures of it... Also in the update it doesn't mention the color.

    10. Creator Ricky on October 30, 2013

      Great update. I am an early bird #1, who paid to upgrade the memory. In the first survey we received it asked about other "upgrades" you were interested in... What ever happened with that? I only ask because I am still kind of leaning toward getting double the storage space too.

    11. Creator Rob Dukarski on October 30, 2013

      So with no charging cable I won't be able to use it with the wrist charger I bought to companion my TrueSmart? http://www.thinkgeek.com/product/ceca/…

    12. Creator Ton de Waal on October 30, 2013

      Every bit of news is good news. Omate team thanks for all effort I still believe in you and your great product. But...... can't wait to hold it and show off ;-)

    13. Creator Lokifish Marz on October 30, 2013

      The delay due to fit/finish and hardware is regrettable but understandable.

      The most asked question regarding the FCC was not if you had filed but if you had FCC certification to which part of that initial reply was;

      "Both logos are on the packaging as well, and we wouldn't dare to do that if we didn't have those certifications."

    14. Creator CartersFARM on October 30, 2013

      Great update! Thank you for the complete explanations and thoughtful decisions on quality first. Top notch team and product!

    15. Creator Ls Song on October 30, 2013

      @Omate: Thanks for this good update! Being a veteran in IT manufacturing industry, I know personally how stressful to launch a new product. Please do whatever that's needed to make our TS top quality and please don't rush!

    16. Creator John Catral on October 30, 2013

      Thank you for the update @Omate. I guess it's better to refine now rather than later. I really appreciate the communication and he hard work. Good luck and God Speed!

    17. Creator Piero Bosco on October 30, 2013

      @Omate, thanks for taking the time to carefully refine the product especially when so many others projects deliver sub standard work :)

      Please take all the time to really deliver the highest quality you can

      P. S you really should have used backerkit.com for the surveys allowing people to choose and pay for extras there and then.

    18. Creator thg on October 30, 2013

      > This new charging dock replaces the charging cable, so it will be the
      > standard charging dock for all TrueSmart and the extra “charging cable”
      > will also be this new charging dock.
      so there will not be any charging-cables with the clip anymore?

      That is not good at all, because while the new charging dock is goo for at home, it is not good for traveling or if you are "on the road", wearing the TS and want to put some more "energy" into the watch.

      So hopefully I missunderstood that and the three extra charging cables are that what I expected they are, when I ordered them.

    19. Creator Scott Nuttall on October 30, 2013

      You guys are excellent at keeping us updated! you deserve to have the Truesmart explode (not literally!) onto the market and be the no.1 smartwatch!
      ...talking of keeping us updated.. I can't wait to find out when the original November batch will be shipped to Europe!! :-)

    20. Creator Scott Wright on October 30, 2013

      Great work Omate. And what a bonus about the docking charger. One for home, car and office. Best to get things right on the hardware now. You guys Rock.

    21. Creator Nils on October 30, 2013

      If I get this straight, we will not get regular charging cables but charging docks? So this means we cannot charge the watch while wearing it?

      I don't care about charging while wearing it, but some people were. It would be nice to confirm this.

      Anyway, nice update, looking forward to this thing.

    22. Creator Scott Nuttall on October 30, 2013

      You guys are excellent at keeping us updated! you deserve to have the Truesmart to explode (not literally!) onto the market and be the no.1 smartwatch!
      ...talking of keeping us updated.. I can't wait to find out when the original November batch will be shipped to Europe!! :-)

    23. Creator BAN on October 30, 2013

      brilliant update, keep up the good work guys, id rather wait for the final product rather than be rushed being the october dev backer.

    24. Creator Enger Gutierrez on October 30, 2013

      Thank you for the update!

    25. Creator Michael Tolly on October 30, 2013

      Awesome! Thanks for the update. Good to know that problems have been addressed. Also, nice to see that the extra charging cables are being replaced with the new charging dock.

    26. Creator Delano on October 30, 2013

      Question: I ordered 3 extra charging cables. Does that mean my order will come with 4 total charging cradles and 4 micro usb cables to connect them? Or just the cradles? Kinda sad that there is no separate charging cable anymore though :(

    27. Creator David Kelly on October 30, 2013

      Y'all rock, thanks for the update and looking forward to getting the coolest watch on the planet :)

    28. Creator MF Calub on October 30, 2013

      Thanks for the update

    29. Creator Gareth Davies on October 30, 2013

      Thanks for the update. Great to hear it's getting close to delivery time!