Risks and challenges
Having successfully completed a previous Kickstarter campaign and fulfilled our rewards on time, we’re confident in our ability to provide quality rewards with which you’ll be pleased. All our factories are partners that we’ve worked with on previous iPad mounts and tablet mounts. We’ve mitigated a lot of the risk before launching this campaign by completing both prototypes and production samples. With your help, we’re ready to begin manufacturing TabletTails!
Depending on the quantity being ordered, a full production run could take from three to twelve weeks. Octa uses a third party quality control firm to oversee inspections, while also sending engineers from our Denver headquarters and employing Chinese representatives that report directly to Octa. We take quality very seriously, as iPad stands and Android stands hold very valuable devices!
During the assembly process, Octa uses go/no go gauges to periodically check the quality of the product. If a unit fails at any given station, it’s put aside to be inspected and reworked. Large-scale assembly issues can be prevented in this way. Finally, completed products are inspected using AQL (acceptable quality level) standards. If the number of defects exceeds established AQL levels, Octa’s practice is to proceed to a 100% inspection. In this way, we can ensure very low defect rates and the timely delivery of rewards!Learn about accountability on Kickstarter
The Spider works on tablets between 14.73cm (5.80in) and 20.07cm (7.90in) in length or height. It grips the iPad mini across its length, for example, and the iPad Air / iPad 2 across its width.
New tablets are being launched all the time, and it's impossible to test every one. However, we've gotten a chance to try the Spider on the following models:
COMPATIBLE: ASUS MeMO Pad HD 7 • ASUS Transformer Book T100 • ASUS Transformer Book T300 • Dell Venue 11 Pro • Google Nexus 7 • HP Laptop 11.6" Pavillion • HP Slate 7 • iPad (all models) • iPad Air (all models) • iPad mini (all models) • Kindle Fire HD 7 • Kindle Fire HD 8.9 • Lenovo IdeaTab S6000 • Microsoft Surface Pro • Microsoft Surface RT • Microsoft Surface 2 • Microsoft Surface Pro 3 • Samsung GALAXY Note 10.1 • Samsung GALAXY Tab 2 10.1 • Samsung GALAXY Tab 3 10.1 • Samsung GALAXY Tab 3 7.0
NOT COMPATIBLE: Dell Venue 8 Pro • Samsung GALAXY Note 8.0 • Samsung GALAXY Tab 3 8.0 • Samsung GALAXY Tab Pro 8.4
The Spider can hold cases between 14.73cm (5.80in) and 20.07cm (7.90in) in length or width that have a max thickness of 12mm (.47in). Most cases fall into these parameters. However, the Otterbox Defender Series does not.
The Vacuum Dock, which is included in the Kingdom Kit, can also hold a tablet or tablet case. It uses powerful vacuum suction to connect to smooth, non-porous surfaces, including tablets. Its industrial grip will hold for longer than the longest tablet viewing session. Simply remove the Vacuum Dock when you're finished browsing. Next time you visit your tablet, pump the silver button five times to reattach the vacuum seal. For more information on using the Vacuum Dock as a tablet holder, check out our previous Kickstarter project, visit Octa.com, or send us a message!
The Vacuum Dock also works, when paired with the Bridge and the Spider, on glass, marble, stainless steel, mirror, polished wood, and dry erase boards.
For the widest range of positioning options, choose the Kingdom Kit!
The thinnest object that the Spider has been designed to hold is 5.8in (14.73cm) across. It is too wide to hold most smartphones.
The Clamp can grasp surfaces up to 2 inches thick.
The Bridge is 5.28in (13.4cm) in length, including the connectors at each end.
The MonkeyTail is three feet (one meter) in length. It's the only iPad stand / Android stand that lifts your tablet to eye level.
Do the new TabletTail components work with the Monkey Kit and other previously-launched Octa products?
Yes! All Octa's tablet accessories released to date work interchangeably. If you backed the Monkey Kit on Kickstarter last year or purchased a product on Octa.com, rest assured! Your rewards will be compatible. Use the new components to create an even-more-perfect iPad mount or Android mount.
For international shipments, the backer is responsible for all customs duties, taxes and tariffs levied by the country of destination. Such duties, taxes, and tariffs may be billed by the courier and/or imposed by a customs and import department. Octa is not responsible for any such fees. Please note that we are required by law to declare the proper value of all shipments. We cannot mark shipments as gifts or promotional items. If you have any questions about our International Shipping Policy, please send us a message via Kickstarter. We will respond within 24-48 hours.
For international orders returned to Octa due to incorrect or missing address information, shipping fees are non-refundable. Additional shipping charges will apply to re-ship the items to the correct address. International orders refused by the recipient for any reason and/or returned to Octa for non-payment of Customs Duties and Taxes are non-refundable. Thanks for your understanding!
USPS First Class Mail International is the most affordable cross-border shipping option. The delivery time varies by destination country, as USPS relies on the destination country's postal service to complete the delivery. From the date of shipment, it can take anywhere from 3 to 8 weeks to receive your international package.
Don't worry! You can always order TabletTail products at Octa.com. Our new TabletTail components are available for pre-order and will ship after our Kickstarter rewards are fulfilled.
Our previous products--including the MonkeyTail, the WhaleTail, and the Vacuum Dock-- are available now. However, in an effort to help reduce the environmental impact of shipping items across the country (or world!), we do not ship partial orders. If one of your item(s) is back-ordered, we’ll wait until all items are in stock to release your shipment. If one of your item(s) is backordered and you wish to receive the balance of the order immediately, please place separate orders for the in-stock and backordered items. You may be required to pay multiple shipping fees. Each domestic mainland order over $50 qualifies for free shipping. We're always available for your support at firstname.lastname@example.org. Thanks for your understanding and patience!
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