Funded! This project was successfully funded on December 22, 2012.

    1. Kickstarteri_profiil.small

      Creator OCDesk on April 2

      Etienne, we've emailed you the answer to your questions you presented in the PM.

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      Creator Etienne Vandamme on April 1

      3 month after I received I had to upgrade to the iPhone 5. Now it's useless.

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      Creator Brad Fortin on March 28

      Similar issue here with my OCDock Mini. Out of curiosity I tried holding the phone down a little harder and it started charging again. Thankfully I've got a spare OCDock I can switch to for now.

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      Creator OCDesk on March 13

      Hi Emad, thanks for letting us know about the issue, I've sent you a PM, lets fix it.

      Peedu

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      Creator Emad Mohammed Kamel on March 12

      I'm having the same issue. Please advice?!!!

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      Creator Fraser Morgan on February 9

      I'm having the same charging issue as Arthur. Is there a fix for this?

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      Creator Arthur on January 20

      I am having the exact same issues as Ronnie. I also have an iMac and the charge indicator stops and itunes doesnt show the iphone listed. Sometimes, unplugging and replugging in will will cause it to go into convulsions (for lack of a better word) where it keeps buzzing as it repeatedly connects and disconnect every second. What do I do?

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      Creator Ronnie Schwartz on January 20

      I started having issue with my dock not charging/connected to the computer. I have an iMac and now without warning, the charge indicator stops and itunes doesnt show the iphone listed. Unplugging and replugging in will fix both of these but only for a few minutes. What is going on here?

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      Creator Andreas Iwerbäck on January 4

      Now having upgraded to iPhone 5s (from 4S), how do I get hold of an "upgrade-kit"?

      Or do I have to order a new dock for iPhone 5?

      Thanks,

      Very pleased with my current dock!!

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      Creator Scott Goldman on November 25

      All,

      After posting my earlier comment I received a nice message from the folks at OCDesk stating that they would send me a replacement, which they did in a timely manner.

      Unfortunately, the replacement does not work AT ALL. Right out of the box I plugged it into a USB port on the back of iMac (not a hub) and inserted my iPhone 5S. Please note that my phone does not have a case or anything that would impede a normal connection to the phone. Also please note that I have another dock that I purchased for $5 on eBay that works perfectly, every time. My point is that this isn't an issue with the phone or the way that I'm using it.

      Folks, I am baffled. This is the THIRD dock that doesn't work and this one is the worst. A total fail right out of the box. Don't you test these before they go out? I've tried inserting/removing/re-inserting multiple times with no success. It's completely dead.

      As I noted before in my comments I am enamored with the design of this device but after three attempts I'm done. I will be glad to return the two docks that I still have for your review and (hopefully) evaluation and improvement but am compelled to insist on a refund. Please tell me how to arrange that.

      Regrettable but necessary at this point. I've run out of patience.

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      Creator Scott Goldman on November 20

      All,

      I am becoming increasingly frustrated with the poor quality control and lack of response from OCDesk. After waiting several days for a reply to emails about a connection problem they finally contacted me and wanted to return my dock to them first - at my expense - before sending a new dock to me. I convinced them to send a new dock to me *first* and to include a prepaid label, which, to their credit, they did (although it took a lot longer than it should - this whole process takes five minutes on Amazon and took days here).

      After receiving the new dock (the "Mini") I am now experiencing the same problem as the old one - the phone does not connect upon insertion unless I spend some time jiggling it around. For people that claim to be obsessive compulsive about their desks and products this certainly doesn't reflect their philosophy.

      Really - I have two el-cheapo docks (2 for $10 on eBay) for my iPhone 5S that work perfectly. They connect on the first insertion and do what they're supposed to do. Why would a very expensive version of the same thing work so erratically?

      I admire the concept and the design - that's why I funded this project to begin with - but the QC needs improvement. Please, either provide me with a refund for my purchase or (more preferably) send me one that *works*.

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      Creator tom christensen on November 16

      I'm on my second replacement and my phone still does the charging for a few seconds then stops. I have just given up on the thing and just use regular apple lightning cable. Idk what the flaw or issue is but it's happened with both units I have tried. Blows

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      Creator Matthew Rogers on October 21, 2013

      I'm *now* having, not "not" having...I'm *now* having the same problem as Christian.

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      Creator Matthew Rogers on October 21, 2013

      I'm not having the same problem as Christian Christophoridis -- my dock randomly stops charging at some point after I drop the phone into it (it does say it's charging at first). This results in my phone often being nearly dead when I need it. What's going on? Currently using an iPhone 5s.

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      Creator Javier Toledo on October 19, 2013

      Still waiting for that replacement cable you guys promised!!

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      Creator ROBERT SHAW on October 8, 2013

      Just got my replacement dock, because the first one had connectivity issues. Set it up on my iMac, 5 minutes later my 3 year old destroyed it by pulling the iPhone towards him. The Lightning connector snapped. How do I get a replacement cable?

    17. Missing_small

      Creator Michael Stuart on October 7, 2013

      My OCDock suddenly stopped working. None of my devices (2 iPhone 5 & 2 iPod Touch) connect when using OCDock. I tired it on all USB ports on my iMac, but nothing happens.

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      Creator Javier Toledo on October 1, 2013

      OK Thank you for your response. I will look foward for replacement. Just one more thing....I tried the same with an iPhone 5 still using iOS 6, and it charge. So I dont know, let see when I get the new one.

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      Creator OCDesk on September 30, 2013

      Hi Javier,

      For video proof of our dock working with iPhone 5 and iOS7 please watch this awesome video review of our OCDock Mini made by m4ycee: http://youtu.be/z5jG-AfDuDU…

      Your dock is faulty and we will replace it. It's good that you posted our message, we tried to explain what may be causing the technical issue. Please read it again.

      Please remain patient while we replace your dock and please retain from spreading the misinformation.

      The reason you get the same message on all iPhone 5-s is because you're using the same one faulty dock to test them.

      Best wishes,
      Peedu

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      Creator Javier Toledo on September 29, 2013

      I just want to to accept it, I dont want to make you guys look bad since I loved the OCDock, but the way I was treated its not fair. You told me that I was lying and thats not true. Do you want me to make a video using 5 different iPhones 5 since I got them and the same message from Apple appears on all iPhone 5.

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      Creator Javier Toledo on September 29, 2013

      Im sorry OCDESK but You guy are WRONGGGGG:
      I demand a test using an iPhone 5 not a iPhone 5C or iPhone 5s I wrote iPhone 5 its thar clear?
      Test it and you'll find that is not working I say not working OCDock + iOS7 + iPhone 5 = NOT WORKING ANYMORE.

      As I a man that speak straight I will copy your message to everyone to see that you guys are really afraid of my test using an iPhone 5, an posting evidence on Facebook.

      OCDesk
      Sep 23, 2013
      Report Spam
      Hi Javier,

      We deleted the post because it's simply untrue and it hurts our image if you post something that is not factually correct. We've tested the docks and they work perfectly with iOS7, the problem you have has nothing to do with iOS7, it is specifically your dock's fault and must be a faulty cable. Also, we had over 1500 backers on Kickstarter, if iOS7 didn't support our dock you would see over a thousand angry people commenting everywhere, but that is not the case, everybody else are happy and the docks work fine with the new iOS7 and iPhone 5S.

      We've been discussing the issue with our team for the last days and our best estimate is that your cable connections have become loose due to a faulty ultra-sonic welding, which causes a drop in cable resistance, which makes the iOS7 register it as an uncertified.

      We will send you a new dock to fix this problem, please don't panic.

      Best wishes,
      Peedu Tuisk

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      Creator Aaron Kwong on September 23, 2013

      Has a solution been found for the OCDock randomly not charging when plugged into a Thunderbolt Display? I'm still having issues where the iPhone will be docked and charging for a few minutes, then all the USB ports die on my display. Only happens when the OCDock is connected.

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      Creator Javier Toledo on September 22, 2013

      iPhone 5 and iOS7 not charging anymore evidence erased from OCDock Facebook page by OCDesk team.
      http://www.flickr.com/photos/37731487@N00/9886626695/

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      Creator Javier Toledo on September 22, 2013

      WOW!!!
      You guys block me on your Facebook page and erase all my comments and pictures I uploaded with the issue!!!

      WOW!! Scare of something?

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      Creator Javier Toledo on September 22, 2013

      I never wrote iPone 5S or iPhone 5C, I wrote iPhone 5, I posted a picture on your Facebook page.
      Also Im not lying as your Facebook administrator Told me.
      Also read This:
      Apple iOS 7 now blocks some non-certified lightning cables http://zite.to/1aWQBhE

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      Creator OCDesk on September 22, 2013

      Javier, that can't have been caused by iOS7, we've thoroughly tested our docks both with the most recent iOS7.0.1 software and the new iPhone 5S and C – both work perfectly. However, if the dock is still not working properly (we'd recommend restarting after updating OS) there's a possibility you might have a faulty cable, also I'll send you a personal message right away.

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      Creator Javier Toledo on September 21, 2013

      iOS7 Killed charging my iPhone 5 with OCDock, now says its not a certified by apple.

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      Creator Xav de Matos on September 19, 2013

      I just got around to using my unit and it doesn't work. My iPhone 5 won't connect at all. I've tried on multiple ports. Also, the USB connector feels really loose.

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      Creator OCDesk on September 17, 2013

      @Neil, we received your message, we'll reply very soon.

      Best,
      Peedu

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      Creator Neil on September 17, 2013

      I'm having this problem now as well where my iPhone disconnects repeatedly. :(

    31. Kickstarteri_profiil.small

      Creator OCDesk on September 14, 2013

      Message sent to Andrew.

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      Creator Andrew McDonald on September 12, 2013

      My iPhone 5 doesn't stay connected either. I've tried multiple ports and obviously rebooting, but my OCDock mini won't stay connected to charge or sync. Please message me - help!

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      Creator OCDesk on September 6, 2013

      Hey Jeffrey,

      Have you recently added an external HDD or other devices to your iMac? If you haven't changed anything and the issue just appeared out of thin air it might be a faulty cable. No worries, we'll replace it! I'll message you with further details.

      Best,
      Peedu

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      Creator Jeffrey H. on September 4, 2013

      My iPhone 5 dock is now randomly disconnecting, it works intermittently. Most of the time it doesn't stay connected to iTunes. The cable isn't tangled under the iMac, I tried a different USB port, rebooted several times...same issue. What are my options?

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      Creator Zach Collier on August 28, 2013

      @Steven Arthur - which model dock do you have/need? I pledged for the iPhone 5 Mini dock, but since fulfillment took so long, I no longer have the Apple monitor I planned to use it with. So if this dock will work for you, I'll send it to you for only the cost of shipping. Interested?

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      Creator wxman2003 (deleted) on August 23, 2013

      My dock now works intermittently. Sometimes when I connect my iphone to it, nothing happens. I have to unplug usb cable from my imac, and plug it back in again to get my imac to recognize the iphone. My standard iphone 5 cables do not have this problem.

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      Creator Stephen Arthur on August 19, 2013

      9.5 Months since my order was placed and money paid, some of the comments below seem to have had their docks replaced pretty quick, so why not me?????? this is really bad service to say the least

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      Creator Stephen Arthur on August 19, 2013

      Gents your last update is TOSH how can you send a statement out like that and send me this email, all very inconsistent to say the least as well as very unbelievable. I want my replacement Dock Please.

      Hi Stephen,

      Sorry for the late reply. Unfortunately the dock has not been shipped, I'm afraid you along with 4 other names were the only ones we could not ship out the replacement dock immediately because we've ran out of stock. We're currently in the process of producing the next batch of OCDocks and it will be at least a few weeks until we get our second batch in stock. However we will definitely replace your dock as promised! I have made a special note of you and i'll ship it out as soon as they reach me.

      Thank you for being patient with us.

      Peedu & OCDesk Team

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      Creator Christopher on August 12, 2013

      Finally I received my upgrade kit.
      It´s really nifty, I like it a lot!

      btw: I live in Germany.

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      Creator OCDesk on August 8, 2013

      Just a quick update, the last remaining Kickstarter docks were sent out on the 24th of July, along with replacement docks to those who received a faulty one or who had to receive a new one for whatever reason. We're still dealing with about a dozen people who's docks got lost in shipping transit or who have just recently contacted us a about issues.
      Mr Paik is correct about the logistics issue, we've had a lot of problems with our international shipping company. For example at one point their employee decided to end his day early and leave his coworker to finish his job, unfortunately said person apparently forgot to mention to his friend that we have different products so they sent out the wrong products to some international backers. How stuff like this can happen in a big and professional company is beyond me. I'm glad to say we managed to persuade them to take at least some responsibility for this, but we still had to take the financial loss of the correct docks (and more importantly our backer's valuable time) with no way to receive back the incorrect ones. Unexpected issues like these have been plentiful in the recent months, unfortunately every time there's a moment to make a new update we've been busy extinguishing already the next fire.

      At this point all emails and messages have been replied to, as well as all the ones visible below. If you have not received a message please let us know. As said, all docks have been sent out, and we're quickly taking care of the last remaining open issues.

      Thank you all who have come back to comments to let everybody know they've received their dock, it warms up our day significantly to read all the good messages we've got from happy Kickstarter backers! Thank you again!

      Best,
      Peedu & OCDesk Team

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      Creator Paik on August 5, 2013

      I just wanted to put out some good vibes to OCDesk team. They replaced mine free of charge after my 3 year old accidentally broke mine. I had only asked if I could buy a replacement cable and they sent me a whole new dock free of charge, no questions asked. I received it within 2 weeks and it works just as perfectly as the first one did! Thanks guys.

      For those still waiting, these guys are definitely not out to cheat anyone. I'm guessing it's just logistics problems, especially international backers. I've seen it happen with every KS project. I have faith that you all will get your docks and love them as much as I do!

      ~Paik

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      Creator ROBERT SHAW on August 1, 2013

      My dock worked perfectly at first, now it randomly disconnects.

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      Creator Stephen Arthur on July 31, 2013

      Guys still no dock, come on now lets get this sorted its not rocket science is it?

    44. Missing_small

      Creator Daniel Carroll on July 30, 2013

      Hi, Received my dock and it worked fine for a few days but now it seems to randomly choose whether to charge or not. I have lifted up and made sure the cable is set correctly and nothing has changed. What can we do in this situation?
      Thanks

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      Creator Theo G. Geertshuis on July 30, 2013

      Just an updated from me.
      After receiving an other OCDesk then ordered I contacted Peedu by email.
      He did respond quickly and correct and promised to send me a new regular OCDesk asap.

      I received it today and I must say I am very happy about it, looks great and it works perfect.
      Thanks you guys, it turned out well after all.

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      Creator M Fauzi Ayub on July 30, 2013

      Received mine. Thanks.

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      Creator gattacadna on July 25, 2013

      OCDesk responded via PM. I am happy I have a better status now. Thanks.

    48. Missing_small

      Creator gattacadna on July 25, 2013

      No updates since 04 Jun 2013. Messages and posts are now woefully unanswered. This KS feels like it is morphing into "the best of good intents, but not-so on delivery" The last long post by OCDesk on 20 Jun explaining the situation with the Chinese vendor is very concerning. The OCDesk team needs to respect us backers post what's going on with the remaining unfulfilled orders and quantities and QC issues which seem to be surfacing w/ the cabling. Cheers.

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      Creator Darin Kaplan on July 23, 2013

      My dock stopped working. I've tried unplugging and re-plugging it in, and restarting my computer.

      What should I do?

      Darin Kaplan

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      Creator Andreas Iwerbäck on July 23, 2013

      Got my dock today (iPhone 4), it works fine (so far).
      Thanks

      /Andreas (Sweden)

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    Minimal, but functional support. We’ll send you a Christmas card with practical tips on organizing your workspace. Feel free to forward it to the ones most in need.

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    ***HOLIDAY SPECIAL!*** One OCDock or OCDock Mini and one bonus FREE rosewood back cover! We promise to ship the Rosewood back cover by Christmas and dock by the end of January 2013. This package will later retail for more than $100.

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    Make your OCDock future proof. OCDock for iPhone 4 + Upgrade Kit for iPhone 5. Available in two colors: iMac Silver and Jet Matte Black. Total retail value for $98.

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