Shipping & customs
Ladies & Gentlemen,
To keep the main project page simple and informative, we've decided to put all the details about shipping and customs in this update. There is a whole process to get game boxes into your hands and we're happy to walk you through it step by step.
The first step is bulk shipping towards our fulfillment partners, which will happen right after the games are out of the production line. We ship in bulk with FedEx for the past 3 years and because they deliver on time helping us to do the same.
Games bound to our fulfillment centers are transported by sea to North America and Australia and by trucks to Europe. The major risks here are bad weather and customs - both for overseas shipments, but for both we accounted for possible delays when we put together our timeline.
We will fulfill orders from 6 separate centers: USA, Canada, France, UK, Poland and Romania and we're working to get more on board.
SA - Backers from US will receive their games from Passport Game Studios via UPS or USPS. There will be NO customs charges.
Canada - Backers from Canada will receive their games from Board Game Bliss via FedEx or the Canadian Post. There will be NO customs charges.
EU - Backers from the European Union will receive their games from UK, France, Poland or Romania. There will be NO customs charges.
Australia - Backers from Australia will receive their games from a local fulfillment center via the Australian Post. There will be NO customs charges.
Rest of the world - Backers from outside USA, EU or Canada will receive their rewards from Poland. Customs charges may apply and backers are responsible for those charges.
Backers from US, EU, Canada and Australia will not have to deal with customs at all since the rewards are shipped locally.
For the rest of the world we are offering shipping from the EU and the packages will most likely go through customs processing. The responsibility of the custom charges are with you, our backers. We wish we could find more local partners to help us reduce this burden, but without significant amount of pledges from a specific country or region this is a very difficult task.
The value of each package will be stated as the value of the pledge (including the shipping) minus the actual shipping cost. For example, one copy of Simurgh shipped to Switzerland will have a declared value of $47 + $16 - $29 = $34. We are not legally allowed to label any outgoing game as a gift.
If you have any questions or concerns, please do not hesitate to ask, we are happy to provide even more details.
Have a great day,