Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Thank you for writing in. I do see that your refund has been processed.
Please do not back this company. They have not processed my refund and it's been 1.5 years since I returned my jacket! I returned my jacket back in January 2017, and the people I talked to kept saying that I was added to the refund list, but my refund was never processed.
I have now...I’ve replied with my address. I’m now holding my breath. Once I receive my check I will thank you.
Thank you for writing in. I do see that your refund has been issued.
We have sent you an email in regards to your order. Can you please confirm that you have received it?
What can I say that hasn’t been said...backed 2 years ago on kickstarter (never backing anything ever again, nice one North Aware, nice one)...got a strange looking customs note...no jacket...got false promises, no jacket...got ignored, no jacket...got told I won’t get a refund as I’m in the UK, no jacket and now now money. Seriously, NA is the worst company I’ve ever come across. Don’t believe them when
I'm waiting for my refund since February (never got a coat, that I ordered here on kickstarter two years ago, backer 7170). Nobody is answering my mails since February. So I'm trying here to contact NA. Hoping somebody there will finally send me my money back.
DO NOT BUY FROM THIS COMPANY.
Beyond upset. It's been 3 years now since I bought a coat. Never received it. Promised to be reimbursed many times. Now they're completely ignoring my emails. STILL waiting to get my money back and nothing.... The absolute worst!!
Order CA4103...look me up NA...you will see the long list of ignored emails.
Hello...so you scammed me 2 years ago...no jacket, no refund...lies lies and more lies...now no one replies to me. How am I going to get my money back, like promised, from you bunch of fraudsters??
Sent another email today after our exchange on May 11th. Please followup.
We are glad that we were able to resolve everything for you. We hope that you enjoy your coat.
I want to say thank you for fixing the issue with the parka I am happy again.
I've emailed 22 times over the course of 17 months waiting to process my refund. I sent NUMEROUS emails and have had only 4 or 5 responses before it goes silent again...always being dragged on. I want a response and phone call directly so i can deal with this over the phone. I don't want to play email tag anymore. Please contact me with a phone number to call and lets have this sorted. I"m located in Toronto and will drop by the office to process this in person.
Peter M. backer # 459
Oh man. This is the gift that keeps on screwing it's customer base. Now they're not doing fur AND telling people they can buy the ludicrously overpriced "1.0" version to get the (sarcasm intensifies here) next best thing? Truly amazing.
What is wrong with you people? You really support killing animals just so you can have their fur on your hood? How pathetic and sad.
Hello Jose and Scott,
Can you please send us an email to firstname.lastname@example.org and we will be happy to address all of your concerns.
Repsonse from Francis
Thanks for writing in. We did not continue producing real fur trim as we firmly believe that real fur does not increase protection against cold and we do not support the killing of animals for simply decorative purposes. With that said, our faux fur on Smart Parka 1.0. is much bigger than the previous version and it’s pretty close to the look and feel of the real fur. It looks great!
I've asked for compensation
I am waiting for the fur trim also. What is the deal why do I still have to wait this long?
We can certainly assist you. Can you please send us an email to email@example.com with the subject line: "Real Fur Trim"? Thank you.
Whatever happened to the real for trim, I even paid more for separate shipping.
Hello Ze Hao Wu,
Can you please send us an email to firstname.lastname@example.org with the subject line: Real Fur Trim and one of our customer service representatives will be able to assist you.
Hello. I was also promised real fur trim. I actually have emails from north aware but..... no follow up on them. Is it possible to receive them now?
Hello Rolf Häsänen,
Thank you for writing in. One of our customer representatives will be reaching out to you directly this afternoon to assist you.
Hello Christopher J. Quvus,
Another follow-up email was sent to you today in regards to the real fur trim.
Hello Eric Jiang,
The best way to contact us and resolve any issues that you may have is through emailing us at email@example.com. We have a team of customer support representatives that are happy to assist you.
We did send you another follow-up email today. Can you please confirm that you have received it?
Eric Jiang, filled in the form there. Hope the real fur or refund find me soon.
My two parkas never came and NA promised to send new ones in Oct/Nov 2017 but just stringed me along with fake FedEx and UPS tracking ids. Now it is 2018 and parkas should have come during 2016. They have stopped responding to emails too!
I have all the conversations saved. Is the BBB only option at this moment?
I also never received the email that was supposedly sent. All I received was a promotional email which I already previously received, and not in response to the fur issue.
We all found the wrong place for resolving the issues.
Our refund/real fur will not be processed unless we post our complaints in the legitimate “North Aware Complaint Board”.
Official North Aware Complaint Board:
Please go to this link and tell North Aware your request!
No follow up email, just promo email for preorder.
No email was received.
Thank you for writing in. A follow-up email has been sent to you.
The follow-up email was sent to you today by Amanda at 11:59 am (EST). The ticket number is #34373.
The “follow-up” email I received was an offer to purchase a coat for 45% off. The same email I’ve already received numerous times. However, I was looking for a response as to the real fur trim that was promised to the original backers. I await for your email regarding same. Thank you.
I haven't received my real fur as well and it was a deal breaker for me.
Thank you for writing in. An email has been sent to you in regards to the real fur trim.
I, too, have emailed numerous times about the real fur trim that original backers were promised. I was also waiting until the end of last year to get it, and still have received nothing. My emails have gone unanswered. My comments here have been ignored. Please get back to me asap.
Hello. I have emailed now several times concerning the real fur trim that we were told would be provided to those backers who were promised same. I was last told that we could expect the trim towards the end of last year and we are now 2 full months into this year with no further updates. What is the status of the real fur trim and if it will not be provided, what is being offered to compensate for that? I’m happy to discuss by email if someone would just get back to me about this. Thanks.
Thank you for writing in. We have sent you an email regarding your refund status.
Thank you for writing in. I do see that your last email to us was in October 2017 and was replied to by one of our agents. There has also been a follow-up email sent to you.
Still waiting for my refund?
I have been waiting for my refund for 13 months now. I have sent several emails and the responding stopped back in August 2017. If someone could respond to my emails and process my refund I'd appreciate it. I returned the coat in January 2017.
Hello Chang Yu-Hsuan
We have shipped the coats to everyone who completed their survey 12 months ago. We sincerely apologize that you had to wait for so long for your coat. Can you please confirm when did you complete the survey? Also, can you give me the ticket number for your email request, I will see why it was not handled to your satisfaction.
Hi, I never received my smart parka. I wrote an email but there is no further reply!! Please help.
Thank you for writing in. If there is an issue with your zipper, we can certainly look into having it replaced for you. Can you please send us an email to firstname.lastname@example.org and we will make sure that someone handles your concern promptly.