First off let me start by saying thank you for your patience. This has been a difficult project for us to manufacture and fulfill. For any of you who have kept up with you updates you know that we've run into issues at every step. The good news is that we've fulfilled the last of the orders and everyone who filled out their Backerkit Survey should have received their rewards, or, for some international backers, should be receiving them very soon.
Back In The Office. Recently my dad was diagnosed with cancer, so almost immediately after the 5th, when we finished shipping the last of the packages, I became unavailable. I'm back in the office now and I'm answering all of your various comments, questions, and emails as quickly as I can.
Missing Orders. If you have filled out your Backerkit survey but have not received your package please check your Backerkit account for the tracking information. If it's stating that your package was delivered and you're unable to find it please get in touch with us via the contact page on our website.
Broken Pieces. We realize that despite our best efforts in choosing a robust material and packaging solution, the USPS has managed to break a fair number of models in transit. If you have slightly chipped models they will go back together with superglue and modeling glue. If you have badly damaged and broken pieces we will of course replace them. Please let us know through our contact page.
Into The Future. We are experimenting with different materials and alternative shipping methods for any future terrain projects. This was a huge learning experience, and though it was daunting at times, we are happy with the final product. We hope that all of you are satisfied with the models you received and are able to use them in your tabletop games!