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A collection of ruined buildings cast from Hirst Arts assets. Perfect for tabletop RPGs and Wargames! Starting at $25! EU Friendly!
A collection of ruined buildings cast from Hirst Arts assets. Perfect for tabletop RPGs and Wargames! Starting at $25! EU Friendly!
442 backers pledged $40,025 to help bring this project to life.

Chipped & Broken Pieces

Posted by Nord Games (Creator)
8 likes

Hi All,

It's come to our attention that about 5 of the roughly 100 orders that have shipped out have had damaged pieces. We want to make sure that you know to contact us (nordgamesllc@gmail.com) immediately if you receive any broken pieces and we will replace them ASAP. It turns out that our shipper hasn't been packaging them with sufficient cushioning between the product boxes and the shipping box. Apparently they were just using wadded up construction paper like orders from Amazon.

We've requested that they run our products through a different packaging line for "fragile items" which goes for our books and card decks as well. A hardcover book that's just loose in a box with a little bit of construction paper is probably going to arrive with bent corners, and a set of terrain (no matter how well padded in its product box) is going to get slammed around in its shipping box if it doesn't have something to fill the gaps.

It's incredible to find out just how hard the postal service is on our packages, so we're doing everything in our power to mitigate issues like these. We're on a steady pace right now and large batches of orders are leaving production and going to fulfillment on a weekly basis. Keep an eye out for an email with tracking info. It will be coming from ShipBob who is handling our fulfillment.

Thank you for your patience,

-Chris

Anthony Zuhlsdorf, RH, and 6 more people like this update.

Comments

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    1. Missing avatar

      Bil White
      Superbacker
      on

      Mine just arrived. Fantastic!

      In everything I recieved I had one small piece broken. The packing was well done so I can't complain.

      I can deal with this myself. Thanks!!

    2. Hat in Boots on

      I backed the Abandoned Church set. The pieces had packaging peanuts between them and their box, while there was packaging paper between the interior and exterior boxes. One of the columns was broken, while two of the larger pieces had parts broken off. Might try to glue them back together to see how they look.

    3. Missing avatar

      Jake Boudrot on

      its cool bro. ive got glue. after all....they are ruins....... i dont think a cracked piece matters on busted old stones

    4. Aaron Harper
      Superbacker
      on

      Backer #72, I received my 3 sets back in October. I'd say that roughly 30% of mine were broken. I was a little upset at first, but I just glued em back together with some PVA and they were fine. Even added a bit of *realism* to them if nothing else.