Fulfillment Has Begun!
First off, thank you for being patient with us. Our next terrain project will be setup much differently. Chris Wolfe is working 40+ hours a week right now casting models and painting them. The final models are looking really awesome and we're happy to see that some people have already received their rewards. We are fulfilling the orders based on the number at which you backed the project so backers 1-120 should either have received their rewards, or their rewards are in the mail.
Broken Pieces. If your rewards contain any broken pieces we will of course replace them for free no questions asked. We simply need pictures sent to email@example.com so that we can see which pieces are broken and get your replacements sent out asap. It seems that no matter how thoroughly we pack our products, the mail carriers always find away to dent, ding, scuff, or break things. So far we've just seen one case of damage, and it's obvious that the package was mishandled (i.e. drop kicked off the back of the truck...)
Thank you again for your patience, and thank you for backing our project!