Project Update XXII: International update
All European backer units will ship by Tuesday.
We have been listening to Asian and Australian backers regarding your frustration with the delay and have been working daily with our factory to ship. Unfortunately, we ran into an unforeseen circumstance with our motor vendor this week. The motor vendor switched out an internal chip without telling us. It took some time to diagnose the issue, and now the motors are now being reworked.
More information on the timeline for the reworked motors and subsequent assembly will reach us by Sunday. We expect production to resume next week, and it should take only 1-2 days to produce units for all our Asian/Australian backers, then about a week for the rest of our pre-orders from our website.
We will make sure to provide global updates for Asian and Australian backers and pre-orders as we work together to resolve this issue. Hopefully our transparency is helpful to you, we want to ship!
Thank you for your support,
Lisa, Abe, Bam, Patrick, and Monica