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Wow I don't think I've ever had support to this level from a kickstarter creator. Quick support via email and a tracking number for the replacements. Good job guys extremely impressed and it's satisfying to have backed a company that stands by their product.
@Chirag We are very thankful for your support during our campaign, and want you to be successful with the tool. Please email us to email@example.com so that we can get your case resolved. Thanks.
Finally had a chance to use it, but no joy, watched the video several times but now I've ended up with a broken GripStick,
Thanks again so much for this magic tool. It has saved my customers hundred of pounds/dollars. Where they once would have had to replace the whole device when they broke their headphones off. I've managed to use a single tool on over 15 devices.
And the support you guys offer is second to none!! Well done
Is there a KickStarter price for backers who need to replace their GripStick? Mine is knackered now. Been used a bunch and no longer works.
Success! Had a very happy customer who's iPad was save by GripStick. Now several of my colleagues are wanting one. Thanks
@Andy @Neil - Thanks for posting your comments. We are happy that we were able to save you some money... and hopefully time.
I actually used this today on my classroom computers. This tool saved my school several hundred dollars. Thank you!!!
This saved my iPhone! I thought I was stuck with a phone that couldn't play audio and was considering purchasing a new iPhone for several hundred dollars. Instead, I thought I would give this a go, and it has extracted the headphone jack first try! Thanks for a great tool!
@Brenda - Thank you for the comment. We are happy we could help. Thanks for supporting the GripStick!
I was a little apprehensive at first as I am not tech savvy. However, after watching the video twice at (Nightek.com/GripStick), it worked perfect on the first try. Awesome tool!! Saved me a lot of time and money.
@ Rob, we are emailing you now.. let's get this fixed.
Broke on first use guys!
@Kyle, I am showing yours got delivered on 17/Aug. We will email you the tracking link.
Hi, still haven't received mine yet. Any idea when to expect its arrival? Thanks
@ThomasDN @Ecogrl - We are glad to hear you received your GripSticks! Feel free to email if you have any questions.
@Frode - Thank you for your follow up comment. Glad the GripStick worked for you after watching the video. Making sure the GripStick is in all the way is the key to success. Also, thanks for your comment on our customer service. Good customer service is the least we can do. Thanks again for your support.
Got my grip stick a few days ago. Haven't needed to use it yet, glad to know I have it 'Just in case'
I just received my GripStick here in Denmark. It looks great, thanks. :-)
I just wanted to add that you have the best customer support ever. I hope you get a lot of resellers, this tool should be sold in every handyman shop.
Thanks for the video, I should have watched it first. I got it out now, excellent tool indeed ☺
@Ian We are glad you have received your GripStick. Please let us know if you have any questions.
Did you watch the video at "http://nightek.com/gripstick"? Did you try using pliers? Please email us directly describing your specific situation with photos if possible, we might be able to help.
I got mine yesterday. Unfortunately it didn't solve my problem, but it was worth a try. It's a good tool anyway, I'm sure it will help better the next time I break the headphone jack.
Got mine yesterday :)
Thank you for the compliment Nathan. That's the goal and it's people like you that made it happen.
Congrats on exceeding your funding goal! It's a great invention. This is only the beginning.
@Paul We are glad you could be part of it. What else do you tech friends say about this problem? We are already drawing ideas for a professional version of the tool aimed at techs and repair shops. Thanks again for your support, we could not have made it without you.
As a computer technician, every single fellow tech I've sent this to has been in disbelief and in awe. This is a really impressive invention and I'm glad it's getting funded.
@Edwin Thank you! We appreciate it. It is definitely one of those things you don't realize how valuable it is until you need it. Thank you for your comment and your support of the GripStick.
Congratulations on surpassing your funding goal! Very glad the GripStick will be in production. Hopefully I will never have to use it but with so many audio devices around it feels very comfortable having an appropriate tool in the house :)
@David, the best thing to do it edit your pledge. Go to your account and under "Backed" and then under "GripStick", next to the pledge icon click on "Edit" and change the reward to the Prototype Special and add an extra $9 + $5 (shipping) for the cost of one of the "Early Bird" pledges. Thank you again for your pledge and your support. We truly appreciate it.
I have a $9 early bird pledge that I'd like to keep. Can I add another $35 (+$5 shipping) and get the handmade unit at the campaign end as well?
@David, absolutely. The campaign is so that we can source the raw materials at a reasonable cost, and place a minimum volume order for manufacturing. But if it fails, we would definitely sell handmade units on our website. If you have this problem right now, you can order a hand made unit, which we will ship as soon as the campaign ends. Thanks for your interest.
If this kickstarter fails, will you still consider selling handmade tools directly?