We have recently been made aware of a significant issue affecting the first hardware revision of the Re:load Pro. If you have a Re:load Pro, it's important that you read this notice and decide for yourself if the issue affects you.
Due to an undocumented connection of the regulating transistor in the Re:load Pro between the drain pin and tab, the enclosure of the Re:load Pro may be connected to the positive terminal of the load.
We do not anticipate this causing significant issues for most users, but although the Re:load Pro is designed exclusively for use with low voltages below 60 volts, in certain circumstances any exposed voltage can pose a safety issue. Further, contact between the Re:load Pro enclosure and a grounded metal object may cause an unexpected short across the load if the Re:load Pro enclosure surface coating is damaged, which could damage equipment under test or other connected equipment.
A straightforward remediation is available, involving the installation of a mica insulator and a bushing around the regulating transistor in the Re:load Pro.
If you purchased a Re:load Pro through the Kickstarter program, an insulation kit, containing mica spacer, bushing, additional screw, and instructions, is available free of charge. Please fill out this form with your address and order number, and a kit will be posted out to you as soon as they're available.
We're really sorry that this issue slipped through the design process, and we're doing everything we can to remediate it. Please don't hesitate to speak up in the comments, or by email to email@example.com, if there's anything else we can do to straighten things out.