An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
Hey,
I'm a proud backer of a Mint Robin. At the beginning I had a problem with the speakers and I email Nextbit and they replace my Robin in one week (and I'm from outside USA, so quite fast!)
Now, my Robin works perfectly. The design it's awesome, the audio is really good, the screen looks sharp, the battery could be better BUT it's still good. The overall performance is good. I like the camera, too.
I'm seeing a lot of bad comments. IF YOU HAVE A PROBLEM WITH YOUR ROBIN, CONTACT WITH NEXTBIT!! THAT'S THE FIRST THING YOU SHOULD DO, instead of posting a bad comment here! They have a really good service, at least with me.
This was my first experience in KS and of course it WON´T be the last.
Nextbit is a great an awesome company. Proud to be a small part of it.
Happy Anniversary, Nextbit! I am satisfied with the support and communication thru Nextbit Community. Any issues I encountered, were / are being addressed.
Honestly, I am very dissatisfied with Robin. I had high expectations. The phone looks great. Camera is awesome as well. Very attractive, but its very slow. the 'Phone' app takes a VERY LONG TIME to load. In case of an emergency, I rather walk to the hospital than call 911. The speakers are terrible as well. Contacts app is also very very slow. Sometimes if you want to watch the video in landscape mode, you can't (have to restart often for that to go through). The main selling point of this phone was the cloud, well that is actually one of the worst in my eyes because I am so misguided about the cloud backup. I want to access my files but I am not sure if this is possible yet. Battery is not that great either, it was said that it would last a whole day of normal use, and I don't see that possible (maybe your definition of normal use is different than mine). Performance overall is laggy itself. At times, Google Play will just pause my music without me asking for that. I keep getting a message saying 'In-App Billing Is Not Available' not sure what that is. When you have the drop down from the screen (wifi on/off, location, bluetooh etc), top right hand corner I thought was supposed to be your picture (atleast that is how it was in Nexus 6 I had), but it takes me to cloud storage. Not to mention the exceptionally long time it will take to fix/replace the device in case anything happened to it.I honestly wish I had waited until the reviews came out.
It's not normal at all. The phone is obviously not meant to have a battery life of 60 minutes ago please don't spread misinformation. Mine lasts 10+ hours with heavy use, as in constant wifi, Bluetooth, connection with smart watch, YouTube-watching during commutes, and lots of notifications. It easily lasts through the day of you use it with some moderation and turn off functions when you don't use them.
If your ex only lasts an hour please contact their support. They got me a replacement instantly for just having a scratch on the back and I've only heard positive stories from people who contacted their support.
This is the worst battery life a phone can have. Barely lasts and hour. Had the phone on charge till it reached 100%. Took it off charge and went to sleep. I woke up to s completely drained battery. Pathetic.
I contacted Nextbit on chat and asked if the $299 price was in USD or Canadian funds. I live in canada. I was told cnd funds so I just ordered the red version. Only to find out it's in USD. Which adds $100 to the price. I then contacted support within 1 minute of my order to cancel. I am told Nextbit does not cancel orders. The phone does not ship for a week and there's no time to cancel. I'm not impressed at all.
Well received my phone in India two weeks ago. Love the phone so far. But trying to get an extra screen protector or an extra charging cable seems to be a nightmare.
The company disrespects the backers. I will never support them again. I've been asking them to send the Bruises case dozen of times since I first received the phone. They did reply to me and said they will send next days, next weeks. Until now, I haven't received any apologizes for the dalay. I don't want the case anymore, I want the refund. No more lies.
NOT RECOMMENDED FOR THE FUTURE PRODUCTS OF NEXTBIT !
Got my Robin a few days ago here in India. I have to say the audio quality of the speakers is sub standard. I just can't believe that a tech company would actually send this product out to market and not get crucified. All other features seem fine so far but the speakers completely ruin the overall pluses.
Received my robin today and it does not work
The wifi refuse all connection and the sym card from China is refused !!!! Since I want them to reinburse me I have no news . I am pissed 500usd in the toilet . what the fuck !!!! Seriously
Robin was my first Kickstarter and probably the last. Ordered two phone and got rid of both them. Never received the case or special sim tray. Bad experience!!
Makes no difference which channel we use, the company is disinterested on its customers. Have been waiting for extras for months now, and they refuse to refund. A learning experience for sure.
Are India backers getting Robin?? We are in May, we were promised for Feb.
1) when we get?
2) will that be everything in one go, accessories, additional accessories with phone?
@Zane@ Loscar@Neil@ We will celebrate our anniversary together I will roll into my third month very soon. No update or regard for us. I've had the same slippy problem. Love the phone, not the customer care. I am a very nice person and you folk have used every bit of my kindness. They could have sent my cable, my sim tray but they sent out bruise case and cables to others month ago. There is no excuse for me not having my stuff. I constantly remind Nextbit, I was apart of the first round of Nextbit supporters.
dear nextbit, I lefft my phone down this weekend and scratched big time. I cannot wait anymore for your case ( almost 2 month now!), I bought another case for the robin on AMAZON. I sent you an email to request a cancellation and refund for my case. Please be kind and professional to the backers that have been very patient. Accessories like cases are now available on amazon, please accept to refund those that ask for a refund, that's the right "customer" thing to do. thank you.
After a few weeks of usage I have put together an article on using a 3rd party launcher with the Robin. If anyone is interested check out my blog here:
Please provide an update regarding the cases. After having the phone for a little while, it is already getting dinged. Normally I would have put it in a case immediately but am awaiting a its delivery.
Yeah, an update on the status of the bruises cases would be nice. The phone is pretty slick, literally, & I'd like to have the protective case I paid boku bucks for.
@Nextbit I heard delivery to Taiwan has been delayed again! Can you confirm that for us? Because the last update you gave is we will get our Robin by end of this week.
Hey @Ioscar and @Angelo - For those in the US, the latest news is that we are trying to set up distribution in the US to make the process faster and in doing so, there is a HUGE shipment that is being held up in US customs which should take about a week or so to clear. So that is why your stuff hasn't arrived yet. We do apologize for the extended delay, but we'll take a look at this to see how quickly it will be resolved and how quickly your stuff will ship.
@nexbit...it was Kickstarter and we all know it comes with risks... we need to be patient.... it is just that you have exhausted all the reasonable patience you could ask for. This is now unprofessional period....you want to acknowledge that and make us believe you care, refund the cost or give a credit for the items that are still late or that will not arrive before mid april....
@Angelo.. I am with you, in the same boat #146, still waiting for the bruise case, SIM tray... Early adopters should be the ambassadors of the brand, and what Nextbit is pushing us to do is to tell other people: " yeah great phone, but there are other great phones in the market, don't go through hassle of buying a phone from nexbit, the phone is not worth it... and forget next kickstart round if any".
8 weeks no bruise case, sim tray, charging cable that I paid for! The worst part is they have not contacted me or given updates. People they had cases in and rather than doing the responsible thing which was to send cases to the early supporters who got their phones. They gave it to the latter people so they received all their item while I'm moving into my 9th week of not having what I paid for. This is wrong because there's no accountability.
An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
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Ältere Kommentare anzeigenPol Blancafort am September 30
Hey,
I'm a proud backer of a Mint Robin. At the beginning I had a problem with the speakers and I email Nextbit and they replace my Robin in one week (and I'm from outside USA, so quite fast!)
Now, my Robin works perfectly. The design it's awesome, the audio is really good, the screen looks sharp, the battery could be better BUT it's still good. The overall performance is good. I like the camera, too.
I'm seeing a lot of bad comments. IF YOU HAVE A PROBLEM WITH YOUR ROBIN, CONTACT WITH NEXTBIT!! THAT'S THE FIRST THING YOU SHOULD DO, instead of posting a bad comment here! They have a really good service, at least with me.
This was my first experience in KS and of course it WON´T be the last.
Nextbit is a great an awesome company. Proud to be a small part of it.
Rene am September 1
Happy Anniversary, Nextbit! I am satisfied with the support and communication thru Nextbit Community. Any issues I encountered, were / are being addressed.
Jai am September 1
Honestly, I am very dissatisfied with Robin. I had high expectations. The phone looks great. Camera is awesome as well. Very attractive, but its very slow. the 'Phone' app takes a VERY LONG TIME to load. In case of an emergency, I rather walk to the hospital than call 911. The speakers are terrible as well. Contacts app is also very very slow. Sometimes if you want to watch the video in landscape mode, you can't (have to restart often for that to go through). The main selling point of this phone was the cloud, well that is actually one of the worst in my eyes because I am so misguided about the cloud backup. I want to access my files but I am not sure if this is possible yet. Battery is not that great either, it was said that it would last a whole day of normal use, and I don't see that possible (maybe your definition of normal use is different than mine). Performance overall is laggy itself. At times, Google Play will just pause my music without me asking for that. I keep getting a message saying 'In-App Billing Is Not Available' not sure what that is. When you have the drop down from the screen (wifi on/off, location, bluetooh etc), top right hand corner I thought was supposed to be your picture (atleast that is how it was in Nexus 6 I had), but it takes me to cloud storage. Not to mention the exceptionally long time it will take to fix/replace the device in case anything happened to it.I honestly wish I had waited until the reviews came out.
ishn am August 29
It's not normal at all. The phone is obviously not meant to have a battery life of 60 minutes ago please don't spread misinformation. Mine lasts 10+ hours with heavy use, as in constant wifi, Bluetooth, connection with smart watch, YouTube-watching during commutes, and lots of notifications. It easily lasts through the day of you use it with some moderation and turn off functions when you don't use them.
If your ex only lasts an hour please contact their support. They got me a replacement instantly for just having a scratch on the back and I've only heard positive stories from people who contacted their support.
Casualt am August 23
@Vivek it's completely normal my phones battery life is crap as well. Don't buy this phone.
Kaspar am July 29
@Vivek this is not normal at all. There must be somthing wrong with your phone :-/ I would get in contact with nextbits Support asap!
Vivek Venkateswar
Superbacker
am July 29
This is the worst battery life a phone can have. Barely lasts and hour. Had the phone on charge till it reached 100%. Took it off charge and went to sleep. I woke up to s completely drained battery. Pathetic.
rhiney maceachern am July 27
I contacted Nextbit on chat and asked if the $299 price was in USD or Canadian funds. I live in canada. I was told cnd funds so I just ordered the red version. Only to find out it's in USD. Which adds $100 to the price. I then contacted support within 1 minute of my order to cancel. I am told Nextbit does not cancel orders. The phone does not ship for a week and there's no time to cancel. I'm not impressed at all.
Gail
Superbacker
am June 26
My robin has died after about a month. Any recourse?
Casualt am June 20
Fuck you Nextbit. Permanent price cut.
Rahul Aggarwal
Superbacker
am June 12
Well received my phone in India two weeks ago. Love the phone so far. But trying to get an extra screen protector or an extra charging cable seems to be a nightmare.
Cuong Trinh am June 9
The company disrespects the backers. I will never support them again. I've been asking them to send the Bruises case dozen of times since I first received the phone. They did reply to me and said they will send next days, next weeks. Until now, I haven't received any apologizes for the dalay. I don't want the case anymore, I want the refund. No more lies.
NOT RECOMMENDED FOR THE FUTURE PRODUCTS OF NEXTBIT !
Vivek Venkateswar
Superbacker
am June 5
Got my Robin a few days ago here in India. I have to say the audio quality of the speakers is sub standard. I just can't believe that a tech company would actually send this product out to market and not get crucified. All other features seem fine so far but the speakers completely ruin the overall pluses.
alexandre daune am May 16
Received my robin today and it does not work
The wifi refuse all connection and the sym card from China is refused !!!! Since I want them to reinburse me I have no news . I am pissed 500usd in the toilet . what the fuck !!!! Seriously
Steve am May 13
Valli: don't give up on KS. Ive had some very good experiences, with ironically much cheaper products.
Valli am May 13
Robin was my first Kickstarter and probably the last. Ordered two phone and got rid of both them. Never received the case or special sim tray. Bad experience!!
Steve am May 13
Makes no difference which channel we use, the company is disinterested on its customers. Have been waiting for extras for months now, and they refuse to refund. A learning experience for sure.
Beaulaton am May 11
Happy to receive my Robin in february but i'm still wait fir the bump case ... My smartphone is abyss that do you suggest?
Ajit A. Joshi am May 1, 2016
Are India backers getting Robin?? We are in May, we were promised for Feb.
1) when we get?
2) will that be everything in one go, accessories, additional accessories with phone?
A. Joseph
Superbacker
am April 29, 2016
Got an update and camera still wickedly slow. And yes I'm on the forum.
Chris Frank am April 27, 2016
UPDATE: Stop using this for communication and go to the Nextbit forum or support at their website.
Angelo Brown am April 25, 2016
Did my case sim tray, cable ship last week? Please answer with a yes or no.
Angelo Brown am April 25, 2016
Please update camera very slow and wacky.
Steve am April 25, 2016
Still not received extras paid for. Appalling.
Cuong Trinh am April 23, 2016
To Nextbit: You said you will give the new software update within this mid April, we are still waiting for it, especially the camera update
JoeySec am April 23, 2016
@NextBit I received the phone, the tempered glass screen protector, but I have yet to receive the Bruises Case.
Ajit A. Joshi am April 23, 2016
India update please..
Johnson Soh am April 22, 2016
@creator I have ordered the tempered glass, but I have not received it yet.
Nextbit Projektgründer am April 18, 2016
Hey guys, sorry for the long delay, our logistics team has let us know that more Bruises cases will be shipped this week.
Angelo Brown am April 18, 2016
@Zane@ Loscar@Neil@ We will celebrate our anniversary together I will roll into my third month very soon. No update or regard for us. I've had the same slippy problem. Love the phone, not the customer care. I am a very nice person and you folk have used every bit of my kindness. They could have sent my cable, my sim tray but they sent out bruise case and cables to others month ago. There is no excuse for me not having my stuff. I constantly remind Nextbit, I was apart of the first round of Nextbit supporters.
loscar am April 18, 2016
@nextbit
dear nextbit, I lefft my phone down this weekend and scratched big time. I cannot wait anymore for your case ( almost 2 month now!), I bought another case for the robin on AMAZON. I sent you an email to request a cancellation and refund for my case. Please be kind and professional to the backers that have been very patient. Accessories like cases are now available on amazon, please accept to refund those that ask for a refund, that's the right "customer" thing to do. thank you.
Ajit A. Joshi am April 18, 2016
Any updates on India shipping please.. Let us know if we are getting Robin with all accessories and add ons purchased.
TestSpecimen am April 17, 2016
After a few weeks of usage I have put together an article on using a 3rd party launcher with the Robin. If anyone is interested check out my blog here:
http://www.thetestspecimen.com/nextbit-robin-launcher-review-nova/
Zane Johnson am April 17, 2016
Please provide an update regarding the cases. After having the phone for a little while, it is already getting dinged. Normally I would have put it in a case immediately but am awaiting a its delivery.
Neil Day am April 16, 2016
Yeah, an update on the status of the bruises cases would be nice. The phone is pretty slick, literally, & I'd like to have the protective case I paid boku bucks for.
Ajit A. Joshi am April 16, 2016
Charged again y'day.. Is it shipped?
Ajit A. Joshi am April 15, 2016
Started for India? 3rd week April already.. Hope everything gets shipped at once, no further delay please..
Cuong Trinh am April 14, 2016
@Nextbit When are you sending the bruises case?
Do you realize that you have been late for more than 2 months as your promise?
Chien Chih Pan am April 13, 2016
@Li-Wen I got phone call from 康法 yesterday and the guy said my phone will arrive in two days. Perhaps you should call them to check?
Ian Munslow
Superbacker
am April 13, 2016
Still waiting for my bruise case, do we have any update on shipping times?
Oneeric Wang am April 13, 2016
@Li-wen Huang & for Taiwan bakers : I just got a phone call from Commtiva(康法科技) to confirm the shipping information. It's ready to go!
Li-wen Huang am April 12, 2016
@Nextbit I heard delivery to Taiwan has been delayed again! Can you confirm that for us? Because the last update you gave is we will get our Robin by end of this week.
Jonathan am April 12, 2016
Finally Got my ROBIN! I like it so far.
Nextbit Projektgründer am April 11, 2016
@Taiwan backers - your shipments are going out tonight and will arrive by end of the week.
Nextbit Projektgründer am April 11, 2016
Hey @Ioscar and @Angelo - For those in the US, the latest news is that we are trying to set up distribution in the US to make the process faster and in doing so, there is a HUGE shipment that is being held up in US customs which should take about a week or so to clear. So that is why your stuff hasn't arrived yet. We do apologize for the extended delay, but we'll take a look at this to see how quickly it will be resolved and how quickly your stuff will ship.
James R. am April 11, 2016
@Ioscar +1
loscar am April 11, 2016
@nexbit...it was Kickstarter and we all know it comes with risks... we need to be patient.... it is just that you have exhausted all the reasonable patience you could ask for. This is now unprofessional period....you want to acknowledge that and make us believe you care, refund the cost or give a credit for the items that are still late or that will not arrive before mid april....
loscar am April 11, 2016
@Angelo.. I am with you, in the same boat #146, still waiting for the bruise case, SIM tray... Early adopters should be the ambassadors of the brand, and what Nextbit is pushing us to do is to tell other people: " yeah great phone, but there are other great phones in the market, don't go through hassle of buying a phone from nexbit, the phone is not worth it... and forget next kickstart round if any".
Angelo Brown am April 11, 2016
8 weeks no bruise case, sim tray, charging cable that I paid for! The worst part is they have not contacted me or given updates. People they had cases in and rather than doing the responsible thing which was to send cases to the early supporters who got their phones. They gave it to the latter people so they received all their item while I'm moving into my 9th week of not having what I paid for. This is wrong because there's no accountability.
Angelo Brown am April 9, 2016
Guys please give speaker a update. Sound is horrible and volume is so low. I can barely hear anything. My friend complain about sounds quality.