Stanford Troubles, Tournament Passes and Centex Goes Black
Dear NGN Supporters,
The nature of start-ups is that there will be bumps along the road and this past weekend showed that NGN is no exception.
We sincerely apologize for not communicating well the problems we encountered this weekend. We simply did not have sufficient staff to maintain a full broadcast, attempt to solve our major technical issue and respond to customer service. We ultimately chose to focus our efforts on making our on-demand video the best product we could. We hope you understand this decision.
The main problem this weekend was that despite being thoroughly tested our 4G Internet connection could not maintain a signal on the Stanford campus. Why this is we still do not know. While attempting to solve our modem problem at halftime we accidently wrote over saved archives of the first half of Carleton vs. Whitman and possibly the first half of Pittsburgh vs Colorado (won't know until we fix this game.)
Additionally, we corrupted games from Round 4 – Quarterfinals and must have them professionally salvaged before they can be added as on-demand video. In the meantime the Finals and Semis will be available starting Wednesday, March 7.
THE TOURNAMENT PASS
Due to the Internet issue of last week the Tournament Pass will no longer include an HQ stream and will consist entirely of on-demand video. We’ll continue to offer a free SQ stream and when tournaments can provide us with a rock-solid hardwired connection we’ll resume offering HQ to Tournament Pass viewers.
When we’re not interrupting/corrupting/stressing out about non-existent 4G Internet connections our workflow should allow us to get game archives up in the evenings after games. Officially, we’ll stick to the 2 days out policy, but we will always try to get games up as early as possible.
CENTEX GOES DARK
When it rains it pours. I was woken up this morning at 7:30 by a phone call from the University of Texas. The President’s office has decided to shut down the filming of Centex. To make a long and complicated story short we had already been prohibited from filming Centex on campus because of a contract with ESPN’s Longhorn Network. Our understanding from communicating with University officials was that if we moved the games off-campus there would not be a problem.
Sharief Moghazy, the Centex tournament director, and I have worked every angle within our power to get approval for this. We’ve gone up the administrative ladder, contacted the student government, reserved outside fields and have come up empty handed.
We apologize to our Kickstarter backers who had their hearts set on Centex and anyone else who has already purchased a Centex Tournament Pass. We will be reissuing codes to all account holders who have already elected for Centex as a Kickstarter Reward and refunds/codes for anyone who has already purchased the Centex Tournament Pass. For backers who received three codes, your remaining code will be usable for on future events.
It’s been a long, frustrating and often disappointing week for us at NGN, but we remain cheerful and optimistic. We’re still excited as ever about broadcasting ultimate and we’ve got some great events In the works for the future. Please stay with us during this trough and we’ll be back up on top in no time. Thank you all.