How to Order and Add Ons
Find the item or bundle you want in the right-hand column and follow the pledge instructions. After the campaign ends we'll follow up and get all of the details regarding your order.
Want more than one item or a custom bundle? Find the additional item in add-on menu and simply add the correct dollar amount to your pledge total. We'll ask for specific information regarding add-ons in our post-campaign surveys.
The G-RO Wheel
All other rolling luggage are basically boxes on casters. Their little wheels break more often; they travel badly over bumps, bricks, grates, snow and sand; they weaken the luggage design with more rivets, screws and reinforcements; they require more parts to assemble and break; they reduce the available volume; and they often cause awkward nooks in the interior space.
But because of our ingenious patented wheel design, G-RO:
This high volume Check-In gives you more functional design features and better performance than any other multi-purpose gear bag. Superior mobility and maneuverability courtesy of G-RO’s signature large, space saving, tough-terrain wheels.
An everyday commuter companion bag that can also function as a spacious carry-on, the Office has multiple organizational compartments letting you easily access your essential items. We merged a traditional office bag with G-RO’s signature large, space saving, tough-terrain wheels to create the perfect bag for your daily commute or weekend adventure.
The Backpack XV
A utility-style backpack elevated to a sophisticated travel companion for the everyday explorer. Durable construction, intuitively designed features, internal and external charging all combine to offer a backpack with next level performance for the daily commuter and weekend adventurer.
The Backpack Light
An elegantly designed, compact backpack that comes loaded with unique minimalist features designed to organize your valuables, give you instant access to your essentials and keep your devices safe and synced.
Want more than one item or a custom bundle? Simply add the price of the additional items you'd like to your existing pledge and we'll follow up in a survey after the campaign ends to make sure you get the items you pledged for.
After designing the original G-RO carry-on from ballistic nylon, we created the Backpack XV, Office, and Check-In from the same durable, water-resistant material.
Flexible and lightweight, the 630D nylon was the perfect material to craft the standard Backpack Light with.
After investigating different fabrics to add to the G-RO family our engineers created water-resistant polyblend that's lightweight and as fashionable as it is durable.
We researched materials used in aerospace and aviation and have partnered with one of the top American producers of carbon to create our new carbon fiber line. Combining a hybrid design with carbon fiber finish and our traditional ballistic nylon, the carbon fiber line is our sleekest to date.
Our carbon fiber models are sleeker and lighter than the ballistic nylon and 360D nylon models and have the added benefit of being waterproof where the genuine carbon fiber material is used.
We're very excited to let you know that all G-RO products offered in this campaign will come with a TILE Slim Bluetooth Tracker. Small and compact, it works with a dedicated app that connects you to Tile, the largest lost-and-found community in the world.
G-RO 10,000 mAh Power Bank
Additionally, the Office and both backpacks will come with a G-RO 10,000 mAh Power Bank allowing you to stay charged while on the move. It will charge an average smartphone around 4 times.
After compiling all the feedback and suggestions from our first campaign, and conducting extensive marketing our R&D team crafted a plan for which products, features, materials, and functions best fit the needs of our community.
Next, we design and architect each product carefully, determining the size, constructions, ergonomics, and composition of each product. Finally, after extensive prototyping and testing to ensure a product is ready we present it to the community on Kickstarter.
How to Back
We have decided to return to Kickstarter for one simple reason, because of you! We received an overwhelming amount of support and we wanted to return to this amazing community that led to the success of the first campaign. You have allowed us to thrive and build G-RO into what it has become today. This direct connection to you, our community, through the Kickstarter platform has allowed our products to be created, refined and shipped in an increasingly efficient and timely manner that has not been replicated anywhere else. We highly value your continued support of our innovation and creativity.
At the present time we cannot guarantee international fulfillment from international distribution centers. While we are not certain this will be the arrangement, please be aware of any importation duties your country may charge you when buying products internationally.
While we are not obligated to refund a pledge post-campaign, if you are truly not satisfied with your G-RO we will refund your original pledge less a 15% restocking fee to cover shipping and crowdfunding fees. You must notify us within 14 days of your receipt of the product and return your product in unused condition, along with the original packaging.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant and verified by our warehouse. Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Due to legal restrictions on shipping electronics, units in some countries will not include electronics. These countries include, but are not limited to Israel, South Korea and certain places in the Middle East. We apologize for the inconvenience.
We construct our luggage to last – that’s why our products are backed by warranty. Please note that the warranty only extends to the original owner of luggage sold by G-RO or an authorized G-RO reseller. Proof of purchase is required to initiate any warranty requests. Please register your product(s) by downloading the G-RO App to be eligible for warranty service.
Wheeled Luggage - The parts of your luggage that bear the most burden – the wheels – are guaranteed for life. If at any time the wheels on your luggage stop functioning normally due to manufacturer defect, G-RO will repair or replace as deemed appropriate at no cost to you. The body of your luggage is guaranteed for a full 5 years after your delivery date. If there is any issue caused by manufacturer defect within the first year, G-RO will repair or replace as deemed appropriate at no cost to you. For years two through five, your only responsibility will be the cost to ship the item(s) to us if needed. G-RO will cover return shipping.
Non-wheeled Luggage - Non-wheeled luggage, such as backpacks, is guaranteed for a full 5 years after your delivery date. If there is any issue caused by manufacturer defect within the first year, G-RO will repair or replace as deemed appropriate at no cost to you. For years two through five, your only responsibility will be the cost to ship the item(s) to us if needed. G-RO will cover return shipping.
External Components (applies to all luggage) - External components such as power banks, USB cords, power adapters and luggage trackers are guaranteed for 1 year after your delivery date. If there is any issue caused by manufacturer defect within this timeframe, G-RO will repair or replace as deemed appropriate at no cost to you.
General (applies to all luggage) - The warranty in its entirety covers manufacturer defects in materials and/or workmanship and does not cover any damage caused by: Misuse (such as transportation of unusual items); accidental damage; abrasion; exposure to extreme temperatures and materials; normal wear and tear; or damage during transport (including damage caused by airline carriers or other transport providers).
Alterations to Product
The product representations and details are current as of the time of your pledge. Although products are as close to the final version as possible, products may change throughout the campaign, and G-RO reserves the right to make any changes due to ongoing testing, materials sourcing, feedback and other development activities. Our goal is always to launch the best version of each product when it goes to production.
We are incredibly grateful for the support we have received from our Kickstarter community. It is our pleasure to continue bringing you new and innovative products.
Risks and challenges
This is the G-RO’s second major crowdfunding project. We have certainly learned from our previous campaign, and we are determined to ensure that this campaign is even better than the last.
Manufacturing a product is still quite a complex challenge. In the wake of our first campaign, we've partnered with supply chain and manufacturing experts and have recruited advisers and board members, who can provide expert advice and help us tackle challenges in production, engineering, and retail management.
We have developed our plan for manufacturing in Asia and for shipping to our backers around the world. We have sourced the factories for all of G-RO’s major components. For the last five years, we've been developing long-term working relationships with these manufacturers, and they have been invaluable and active partners during our prototype development phase. They have approved the G-RO design for its manufacturability and are committed to its success. During the production process, we expect to make minor changes to optimize the design for mass production. On the logistics side, we have established partnerships with a US fulfillment house and international shippers to help the G-RO’s get to where they’re going quickly and safely.
Although it's difficult to plan for every unforeseen circumstance, such as political or economic events that might delay production or delivery, we've created contingency plans should these type of problems arise. Nevertheless, we are certain to face unexpected challenges throughout this journey and will do our best to solve them quickly. We pledge to keep our backers well-informed in a timely manner throughout the entire production process and to do everything we can to deliver the G-RO’s to you as planned.Learn about accountability on Kickstarter
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