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Neptune Pine, the definitive all-in-one smartwatch. Voice calls, video chat, full keyboard, GPS & much more.
Neptune Pine, the definitive all-in-one smartwatch. Voice calls, video chat, full keyboard, GPS & much more.
Created by
2,839 backers pledged CA$ 801,224 to help bring this project to life.

Neptune dispatch: May 2nd

44 likes

                                   Eight news items to share

                                             CE Approval

We’re pleased to announce that last week the Pine received CE approval. Because of the unique technology assembled in the Pine, getting certifications has proven a complicated process. So we’re happy this milestone is passed.

[CE approval is required for electronic products sold or shipped throughout the European Economic Area.]

                                                    SMT

Our manufacturer has been experiencing issues with SMT. These issues have now been solved, bringing us closer to final production.

[SMT (surface mount technology) is the method for producing electronic circuits in which the components are mounted directly onto the surface of printed circuit boards.]

                                            Gorilla Glass 

Gorilla Glass is the standard for all Pine devices.

                                            FCC Approval

Gaining FCC approval has become an unexpected challenge since last December. There are strict guidelines for radio frequency devices. As the first wrist-worn, fully operational smartphone, the Pine didn’t fit into the FCC’s current classifications. At the first sign of trouble last January, Simon flew to Washington DC to meet with an FCC engineer. They discussed the proper way to evaluate the Pine and how to adjust guidelines for wearable tech. We expect to receive final FCC approval May 15th. However, please keep in mind this process is now out of our control.

                                             Watch Strap

We got some bad news from our manufacturer this week. The watch strap has failed reliability testing and requires further development. This issue will further delay delivery.

                                          Water Resistant

We selected and shipped a water resistant treatment compound to the manufacturer, only to discover that the material is highly toxic and demands a special process and machinery which our manufacturer can’t provide. So Aaron researched and shipped an alternate compound that is being tested this week.

                                          Polar White Pine

The Polar White version has failed UV testing meaning the plastic will begin to discolour before long, and will discolour at a different rate than the silicon strap. We’re pushing for a solution and will report back next week on this issue.

                                               Backer Kit

Alisha needs every backer to complete the backerkit survey so you receive the right product at the right address. If you’re missing this email, please write to support@backerkit.com. They will resend your link.

.............................................................................................................................

Thanks again for supporting the Neptune team and our first project. We obviously get lots of questions regarding revised delivery dates. We’re learning that many challenges are encountered only in the very last stages of development. We’ve been frustrated and humbled by these delays, but remain committed to delivering an excellent product that meets your expectations. We’re working on a revised delivery schedule to announce soon.

Follow Neptune on Facebook, Twitter and Instagram for an exclusive look at our progress. We recently received a small batch of prototypes so look out for more images of the Pine in action.

-The Neptune Team

Ian Howell, Shivam Ramkisoen, and 42 more people like this update.

Comments

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    1. KSoFly on May 7, 2014

      ps those who keep comparing neptune pine to the apple iphone launch etc etc are dumb! fact! .. they are a corporate monster . you cannot even compare them with neptune at all.. BARE IN MIND ALL OF YOU, YOU HAVE BEEN THE FOUNDERS OF THIS PROJECT, WITH YOUR MONEY NOT ANYONE ELSES..every one has a right to vent and share their views. so stop judging and making comments and let people be. like @Andres said correctly.. unless you work for the company and are getting paid by them to represent the company DO NOT SPEAK FOR THEM OR TRY TO DEFEND THEIR ACTIONS

    2. KSoFly on May 7, 2014

      so..Simon Tian CEO and Founder has the time to retweet stuff on twitter but not actually come on here himself and address peoples views and concerns..

      Im waiting a maximum of two more weeks and then im out (im in the UK by the way, of which you already have the CE approval to ship to us over here, plus i had ordered the black edition) .. I'll be tweeting this outcome to my over 129000 twitter followers and mainstream review sites like cnet, gsmarena, techno buffalo, android authority, mashable etc etc who follow me.

      your losing your supporters faith by telling us nonsense like your literally ready to ship out etc etc then telling us you haven't even overcome what you started out with such as strap and water testing?? backed you from the start date of launch.. and you still have issues even though you have had the demo versions at CES etc etc ....

    3. Missing avatar

      AngryTechGuy on May 6, 2014

      @Andres There have been SEVERAL emails offering refunds. Several. So if "showing face'" is simply offering refunds, then they have done that.

      Piling your frustrations on top of an already mounting pile, does nothing to solve the actual issue. Which is you want your Watch! And so does EVERYONE else. But this is one of many possible situations that develop when purchasing a product that is still in development. There will be delays.

      Realistically, the watch is several months from release. Based off the list of current set backs and taking in to account problems that could arise in the future. So you can wait like a kid counting the seconds until Christmas, only to be disappointed when release dates come and pass. Or put it on the back burner and know that it will be here eventually. But the entitled temper tantrums, because the watch is not here RIGHT now, is excessive.

    4. Paul Wardlow on May 6, 2014

      @Andres - rather than vent, just drop out and ask for a refund. As several has stated, this isn't an off-the-shelf product. Kickstarter is a place to help fuel concepts into creations. I'd rather see more delays to get me a product I feel great about owning than get something that is so-so on release and awesome on Ver. 2

      The team has been working har to get things done. They're updating the package when they can and it's reasonable. If you've ever worked for a startup or with one, you'd know the only thing you can count on is delays. Stick with this and I'm sure the Neptune team will make it worth our wait. If you see a solution, mention it and move on. If you're just going to Kvetch (complain) - at least do us all a solid and put something in the header "warning - vent fest coming" I prefer to see people who help solve problems, not people adding to it.

    5. Andres Argueta on May 6, 2014

      I think the reactions we have seen are understandable and I don't think anybody can or should tell any of us to relax or calm down. Everybody has a breaking point and this is mine.

      As a company they should show face for their HUGE mistake and offer people their money back, which they haven't. Instead they send 1 weekly message and don't bother answering any of the comments below. Have some balls and own up to your mistake.

      Last unless you work for the company and are getting paid by them to represent the company DO NOT SPEAK FOR THEM OR TRY TO DEFEND THEIR ACTIONS. They have to explain the situation thoroughly, which they haven't. Bullet points are hardly a valid response. Regardless if they are a new company they cannot make these mistakes and hide behind their "Rookie" company mistake. I expect my money back. No more no less. Please send forms for those who wish their money back.

    6. Missing avatar

      CS on May 5, 2014

      @kirk robinson, and others. Seriously, relax.

      The Pine is a form factor that gets people excited.

      As someone in product development, yes January was extremely optimistic. Possible, but not very. As such, while yes things are delayed, they are not delayed because of malicious intent. Once the FCC realized it was an entirely new class of device? It's a miracle the ship date isn't 2020.

      There's a great deal of work involved in shipping a real product. These delays don't represent deceit, but rather a new team with a good idea coming up against the real world. If the delay is too great, so be it, request a refund and move on. But don't ascribe to malice the price of trailblazing.

    7. kirk robinson on May 5, 2014

      Wow with all these delays how in the world were you planning to ship in January ? sounds like you guys knew it was not ready and you gave a early date so you could the backers money. At this rate you will not get to a second watch in production due to the way this is being handled. The other backers are right who cares about a discount on that we bought this one months ago and still have got and how can you think about that when you are having so many issuse with the first. and again how were planning to ship with the issuses that you are having? if you guys did any testing you would hae known about his stuff months ago and you would have a reasonable time line. instead a date you probably knew you not meet and get the money. i would try and get a refund but see too many comments about even those people not get a response or there money.

    8. Bingo, Bango, Bongo & Irving on May 5, 2014

      Bernard, remember that updating to a more recent version of the OS would be dependent on updating the processor. The current Qualcomm processor has not been updated with drivers to support a higher version of Android. That is in Qualcomm's hands, not Neptune's. Neptune could update to a newer processor, but then the boobirds would be out in force about the delay that would come with that.

    9. Bingo, Bango, Bongo & Irving on May 5, 2014

      Do you guys/girls think that Neptune turns cartwheels when they get calls... "Hey, the SMT production software has a glitch", "Hey, you need to change the antenna and then we can give you FCC approval", "Hey, the waterproofing has an issue with toxicity"... when they get this info, do you seriously picture them gleefully typing up that there is another delay? Or, do you think they say, "Wow, this is gonna P.O. more of the backers"? Has anyone talked to Simon or Aaron? Probably not, which means anything slanderous about lying or being deceptive is nothing more than conjecture and frustration.I understand that everyone has different levels of patience, but if you can't deal with it, then just say that your done, ask for a refund and be done with it.

    10. StillWaitingForHisPine on May 5, 2014

      Now we just need Facebook to buy them out so it can be delayed even further.

    11. Bernard Low on May 5, 2014

      I have no issues with the longer wait as long as look and feel of the Pine that i an gonna receive is not going to be some shoddy crap. What i am more concern is that with the constant delay, the Android version has to be updated to the latest available. I will be seriously disappointed if i receive my watch 3 months down the road and the version is 4.1.2.

      I am sure that most of the backers here wants something that can seriously wow our friends, and despite the long wait, we still hope that we can do that but only if Neptune provide us with a up to date version and not an obsolete one.

    12. Joel Joseph on May 4, 2014

      As a startup company what I don't understand is why did Neptune keep fooling the backers to this delayed date...Doesn't reputation mean anything to you...???promised to be delivered in January and failed, promised again in March and failed, promised yet again for April and miserably failed... If you had kept telling the truth from day the Kickstarter campaign ended, even today many backers would have still kept their hopes and not ask for a refund... You always have to lie to cover another lie...
      You still have to yet release pics of the so called accessories for the pine... Or will the be only made on a later stage which would again call for a delay...??
      I think with this delay you should offer much more than a discount+free accessory... Like NFC standard on all pines, the latest android OS..and 4G LTE would be nice...
      I will still keep my hopes high for a quality assured product and keep supporting you to the very end... God Speed...

    13. Bingo, Bango, Bongo & Irving on May 4, 2014

      Just food for thought, when you know that Neptune is about a dozen people, first timers, with less than $800K (remember that there were fees that came out of the KS money) and about 6 months of actual pure development. And remember that the iPhone didn't release until 2007.

      Development of what was to become the iPhone began in 2004, when Apple started to gather a team of 1000 employees to work on the highly confidential "Project Purple", including Jonathan Ive, the designer behind the iPhone. Apple CEO Steve Jobs steered the original focus away from a tablet, like the iPad, and towards a phone. Apple created the device during a secretive collaboration with AT&T Mobility—Cingular Wireless at the time—at an estimated development cost of US$150 million over thirty months.

    14. Missing avatar

      Kai Hui on May 4, 2014

      I just requested a refund. Could not wait any longer. Good luck to those hanging in there. Has anyone who requested a refund got any confirmation or their refund?

    15. Andres Argueta on May 4, 2014

      I would like a refund form please.

    16. Mansur A. Usmani on May 4, 2014

      Please be patient as the creators remove the kinks from the product and ensure that we get an awesome product! Check out the other project Agent Watch which had completed funding in June 2013 and have still not delivered and don't provide refunds...

    17. Missing avatar

      Randy Harwood on May 3, 2014

      I agree with the majority on here that the new transparency is a good thing and like any new startup and tech you are going to have problems that you may not anticipate. It would be a simple thing, since production has not started yet, to make sure that the Pine is updated to the most recent Android OS available. That way this product will not be obsolete the day it comes out. I am in it till the end but expect you guys to treat us right as investors.

    18. Greg Nutt on May 3, 2014

      @Everyone Don't forget you are backing a brand new product. These guys are new and obviously didn't have the experience that established companies such as Apple has. They were very optimistic in their timing. Remember a few years ago when Apple delayed the release of the white iPhone 4? By several months I might add. Unexpected things happen. And even more so in kickstarter. Lighten up. These guys have been working hard to make a new product and start a business.

    19. Alan Ma on May 3, 2014

      YES please send me a refund form !!!and hope that will come thru!!!

    20. Alan Ma on May 3, 2014

      I agree with John Deleon.....Why are we dragging this out???? yes this has left a very bad taste in my mouth in fact an insult to our collective intelligence as there seems to be one thing needing approval after another !! eg ...now the STRAP!!??!!! are u kidding us!!!??!!! I'm embarrassed that I told my friends about this and it's looking more and more like a FRAUD and I'm not happy and I'm sure there's a lot of other people out there that' will feel the same so let's be clean with us...please... as there's a lot of money involved here!!!and a lot of RED faces !!

    21. Missing avatar

      venki das on May 3, 2014

      CE Approval - congrats on this well done

      SMT - manufacturer shoudl not have been experiencing issues at this point. neverthless its solved - well done

      Gorilla Glass -great news

      FCC Approval - higher a team of lawyers and go on offencive aginst the FCC - serously then need to wake the heck up and have some coffee.. in this day and age takeing so long on decision is just not freaking unacceptable, who is beringing home the beacon they or you? in this highely compititive markets
      they dont have to make life any more complicated the it is usually is. all out war - i would say!!

      Watch Strap - i knew it from the day one, just by looking at it something just not right, follow the same concept as lunatictactic with the embedded strap so that the unit is more securely intalled and nver fall off. atleast we can improve the strap and unit life cycle 3 times before it decideds to fail for any reason

      Water Resistant - hmm not at this stage, but its ok

      Polar White Pine - hell with white , not intreasted. sick of seeing white around. dirty colour

      Backer Kit - i think i have allready done this. alisha can you please have a look and let me know if all ok?

      regards,
      Venki

    22. Missing avatar

      Ali Albaghli on May 3, 2014

      People need to calm down seriously. However I do agree that since u r making us wait longer then u should update the version of android and not just claim we will get a discount on the next version. I'm not gonna go out today and buy an S3 when the S5 is out. Please update android.

    23. Simon Ho
      Superbacker
      on May 3, 2014

      sorry for repeating message, I entered in my mobile and typed the "enter" key several times by mistake ...

      SORRY .....

    24. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    25. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    26. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    27. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    28. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    29. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    30. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    31. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    32. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    33. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    34. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    35. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    36. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    37. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    38. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    39. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    40. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    41. Simon Ho
      Superbacker
      on May 3, 2014

      For technologies products, timing is very important, the best running for pine is gone, I believe when all problems solved, and ready to ship, the spec is already outdated and lots of other products will be available in the market, and the discount price we pledged will become overpriced compared to similar products. Another issue of this

    42. Missing avatar

      AngryTechGuy on May 2, 2014

      Disappointing. The delay is to be expected but the misrepresentation of the product's status is what really rubs me the wrong way.

      Past updates were presented as if the watch was read to ship. Merely pending FCC approval. But with such fundamental problems as the wrist strap failing reliability test, discoloration and circuitry troubles, The Neptune had little to no chance of making the Phantom dates that had been set.The watch still has many R&D hurdles left to overcome, pushing the true release date to months down the line.

      Now, I've seen a ton of entitled and demanding comments below, for me it's a neat gadget so I don't mind the wait, but transparency EARLY would have quite much of the rumblings.

      Business 101: Under promise to Over Deliver.

    43. Simon Ho
      Superbacker
      on May 2, 2014

      refund form filled, please process my refund request, thanks.

    44. Greg Nutt on May 2, 2014

      @Neptune. Hey, I know you have already offered a discount for a future Pine. However, this late down from original delivery date the devices specs are starting to become obsolete aren't they? Even a newer Android version is becoming available than 4.4 which we were discussing during the campaign. I'd like to hope for a more substantial discount on a future device seeing that we may want to have the newer more improved version once it comes out.

      Greg

    45. Greg Nutt on May 2, 2014

      Thanks for the honest update guys.

    46. Evaristo Ramos on May 2, 2014

      Welcome to KickStarter :)
      Roo

    47. dawSnn on May 2, 2014

      Extremely disappointed...But this was expected. I feel like I should fly over there and start helping them. haha. whose with me?

    48. Stephen Sigmon on May 2, 2014

      ok i think i am done as well. I want a refund and be done with all this. There are alot of china knockoff smart watches out there now that can do what this item says. I am done they just keep throwing us under the bus and expect us to be ok with it.

    49. Missing avatar

      CS on May 2, 2014

      Thanks for the honest update.

    50. Max Sablosky on May 2, 2014

      The update was pretty funny. They shipped toxic chemicals, the fcc explained how they need to explain there product to get approval, shit happened, and we are working on it. I'm happy keep on going your near the home stretch.