Neptune dispatch: May 2nd
Eight news items to share
We’re pleased to announce that last week the Pine received CE approval. Because of the unique technology assembled in the Pine, getting certifications has proven a complicated process. So we’re happy this milestone is passed.
[CE approval is required for electronic products sold or shipped throughout the European Economic Area.]
Our manufacturer has been experiencing issues with SMT. These issues have now been solved, bringing us closer to final production.
[SMT (surface mount technology) is the method for producing electronic circuits in which the components are mounted directly onto the surface of printed circuit boards.]
Gorilla Glass is the standard for all Pine devices.
Gaining FCC approval has become an unexpected challenge since last December. There are strict guidelines for radio frequency devices. As the first wrist-worn, fully operational smartphone, the Pine didn’t fit into the FCC’s current classifications. At the first sign of trouble last January, Simon flew to Washington DC to meet with an FCC engineer. They discussed the proper way to evaluate the Pine and how to adjust guidelines for wearable tech. We expect to receive final FCC approval May 15th. However, please keep in mind this process is now out of our control.
We got some bad news from our manufacturer this week. The watch strap has failed reliability testing and requires further development. This issue will further delay delivery.
We selected and shipped a water resistant treatment compound to the manufacturer, only to discover that the material is highly toxic and demands a special process and machinery which our manufacturer can’t provide. So Aaron researched and shipped an alternate compound that is being tested this week.
Polar White Pine
The Polar White version has failed UV testing meaning the plastic will begin to discolour before long, and will discolour at a different rate than the silicon strap. We’re pushing for a solution and will report back next week on this issue.
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Thanks again for supporting the Neptune team and our first project. We obviously get lots of questions regarding revised delivery dates. We’re learning that many challenges are encountered only in the very last stages of development. We’ve been frustrated and humbled by these delays, but remain committed to delivering an excellent product that meets your expectations. We’re working on a revised delivery schedule to announce soon.
-The Neptune Team