Kickstarter

Hi Again,

We understand there was some confusion after the messages yesterday because the Backerkit generated email stated "This address looks complete, so if it's correct then you are all set." Unfortunately this isn't the case.

Please make sure to read through yesterday's Kickstarter update. Even if your address is correct, you must still login to Backerkit and confirm your address in order to make it onto our new list for accessories fulfillment. Please click the link at the very bottom of yesterday's Backerkit email. The link will lead to a page that looks like this:

 Or it may look like this:

if you didn't get a message from Backerkit, you'll need to login directly with this link:
https://neptune-pine-smartwatch-reinvented.backerkit.com

In this case, you're screen will look a little different. Just make sure to click the blue CONFIRM button.

FAQ:

1. Backerkit lists my old accessory choices or it shows that I still need to make my choices, but I can't update this section.

Don't worry, we're sending a full box of accessories to all active backers who click CONFIRM in Backerkit.

2. Can I just email you to confirm that my address is correct or to make a change?

No, we need you to click the CONFIRM button in Backerkit. Backerkit will generate a new list for us and also transmit this information directly to our Shipwire account for fulfillment.

3. I pledged for three Pines, what about me?

We're planing to ship a full box of accessories to match each Pine you received.

4. What are the accessories available.

Once again, we're sending one bumper case, one clip case, one helmet mount, and two screen protectors.

5. How do I choose my accessory colour?

All the accessories are mid-tone grey. Here's what the prototypes look like in the final colour.

Hi Backers,

We’ve had a busy Winter gearing up to an exciting product announcement coming soon.

We’ve also been busy working to complete the Pine accessories. After some final tweaks and sample approvals, the bumper and clip cases finally moved towards tooling for mass production. This inventory is scheduled to ship from Taiwan late March, so backers can expect delivery of all the accessories together in April.

We’re setting up this final stage of fulfillment very carefully for a smoother, more efficient process than last time. In order to claim your accessory pledge reward you must complete the following step.

If you received an email from Backerkit, click the link in the message to confirm your address. (If you didn’t see that email, go to Backerkit, login, edit your address if needed, then click the blue CONFIRM button. You must confirm your address via Backerkit, not here or in an email.

Your deadline to confirm your address, and be listed for accessories delivery is Monday, February 16th.

Question: I gave my Pine away as a gift/sold it to someone else.

Answer: No problem. We’re happy to send your accessories anywhere you like. Just edit the address field to show the name and address of the person you want us to ship to.

Please note, we will only ship accessories to backers who confirm their address before the deadline. Even if you didn't move, we need you to complete this step. We must ensure we’re working with an updated shipping list from active backers. The deadline is set so we can move on to the next steps in our logistics process.

What’s in the box:

In the interest of streamlining this last stage of fulfillment, we’ve decided to send a full box of accessories to all active backers! It looks like we have the inventory on order to be able to send everyone one bumper case, one clip case, a helmet mount, and two screen protectors.

Please note we did not complete development of an improved Pine watch band. We had only 12 backers who pledged at the watchband tier reward level, although many more increased their pledge in Backerkit, for the improved watch band. We will be refunding each of these backers their $25 pledge later on this Spring.

If you have any questions please email hello@getneptune.com. Keep in mind that our response time will depend on the volume of messages we receive.

Hey gang. This will be our last Kickstarter update of the year.

Right now, we're super focused on chasing down any remaining missing backers, lost deliveries, memory size mistakes, and replacement units needed.

If you need to get in touch, try to include a couple words describing your issue in the subject line of your email (i.e. "missing backers", "wrong memory size", "lost delivery", etc), and always include your address if you're looking for a new delivery.

Don't forget that we no longer follow the comments left beneath these updates. All communication should go through hello@getneptune.com. Currently, the best place for help is to reach out to the community on the Facebook Neptune Pine Chat page.

We're still working to wrap up development of the long awaited accessories. We currently expect to ship these out towards the end of February. In order to avoid any delivery address mistakes, we're looking into creating a new survey to collect everyone's current address. You'll need to watch out for another Kickstarter update in a few weeks, for instructions on how to claim your accessories. Stay tuned.

Please note our office will be closed from December 25th - January 4th. Please expect a slow response to emails over the next few weeks.

Thanks for following our work over the past twelve months. Happy Holidays. We hope everyone takes a break from their screens to briefly look into the eyes of their friends and family.

This week we finally shipped to all of our international backers, as well as completing shipping to Canadian and US backers we missed the first time. It’s great to see so many Pine’s on our long suffering backer’s wrists, who are now trading tips, testing apps, and posting photos. We have a great community of people on the Facebook Neptune Pine Chat page.

We have now completed Pine delivery to all backers!*

* If you have not received your Pine, or at least received a courier notification email, you’re missing from our lists. We need to hear from you immediately, before we begin to sell off our remaining 2014 inventory. If we missed you, please follow these instructions.

1. Email hello@getneptune.com.

2. Write “missing backer” in the subject line.

3. In your message, include your name, email address you use on Kickstarter, and current mailing address.

4. Please email us only once. We will go through these message Monday and Tuesday next week. We'll write you back once your details have been uploaded to Shipwire.

[We apologize to those that have trying to get in touch with us this week by phone or email and not received a response yet. We’ve had to keep laser focus on moving all our inventory out the door, to complete fulfilment before Christmas. If you’ve sent us a message, we’re sure to write back, so please do not write twice regarding the same issue. This slows down our overall response time. Our response time will speed back up again this week. Also note: we do not follow comments on this page.]

First off, 496 units have finally cleared customs and arrived at Shipwire’s UK warehouse. This time of year, it can take up to one week for new inventory to be processed through their system before it’s ready to ship out. Shipwire management has asked the UK warehouse staff to put a rush on this, so we’re hoping to see this inventory start shipping at the beginning of the week. Either way we expect to see all these units ship out some time next week.

All backers outside the US and Canada are fulfilled from the UK warehouse. Each of you will receive a delivery notification once your individual Pine leaves the warehouse.

We have now completed delivery to all US and Canadian resident backers. Sort of. Some deliveries are still in transit.

We have already heard from a handful of backers who were missing from our order lists and we have uploaded these orders individually.

If you’re in the US or Canada and have not received a delivery notification yet, we made a mistake and left you off the list, so please send us a message at hello@getneptune.com and we will upload your order Monday.

Please be careful to insert your micro-SIM card properly! With the Pine face forward, the SIM circuit should be facing away from you, with the corner cut on the bottom right.

How to insert and register your micro-SIM card:

1. Shut down your Pine
2. Insert the micro-SIM as shown
3. Turn on your Pine

With hundreds of backers finally unboxing and strapping the Pine around their wrist, things are heating up on the Neptune Pine Chat page. Check it out, (if you didn’t previously get banned for nasty comments!). If you have questions, please check out getneptune.com/support, neptuneninja.com and the Chat page for lots of answers.

Have a great weekend.