Kickstarter

Neptune Pine: Smartwatch. Reinvented.

Neptune Pine, the definitive all-in-one smartwatch. Voice calls, video chat, full keyboard, GPS & much more.

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2,839 backers pledged $801,224 to help bring this project to life.

Rewards Campaign Updates 86 Comments 10,213 Community

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1. FRANCOIS JULIEN on September 29
  
  Hi . I received my Neptune, accessories... Everything was perfect...... But They send me 4 gb and i backed for one 64 gb......solution?
  Thanks
2. Victor S. on April 20, 2016
  
  I just got my accessories today! Finally.............!
  The packaging is labeled "MADE IN TAIWAN".
  Now my Pine is basically a good Bluetooth MP3 player, but only 2hr battery life.
  
  Backer in Taipei, Taiwan
3. Stephen Thorne on April 2, 2016
  
  In consideration of the new devices being offered by Neptune, hopefully new backers read the history of Neptune here so they know what they may expect after they engage. I feel customer service and community engagement is important, it's a reason why I like to support crowdfunded campaigns. While startups and the established alike stumble and all the common issues with manufacturing still seem to surprise some that participate, what disappointed me most about the Pine was the quality of the device offered. I am further disappointed in the complete lack of support. Good luck Neptune - your next campaign/product looks promising.
4. KSoFly on February 25, 2016
  
  Hello????
5. Nick L on February 22, 2016
  
  I regret backing this project.
6. KSoFly on February 17, 2016
  
  where is the watch?
7. KSoFly on February 17, 2016
  
  if anyone in the UK needs accesories let me know i will post on ebay an ad, i have the head cam holder and rubber protector and screen protector. they sent me it, without the damn watch
8. KSoFly on February 17, 2016
  
  Received a package with accesories in it, the head cam holder and rubber protector and screen protector - NO WATCH
9. Victor S. on February 17, 2016
  
  I still have not received a single one of my accessories yet.
  Taipei, Taiwan.
10. Jason on February 10, 2016
  
  Never received anything!!
11. Branden G on February 8, 2016
  
  https://youtu.be/c34LmSDSWVI
12. Yves Cools on January 30, 2016
  
  and I still haven't received my accessories after all this time....... :( :( :(
13. Foolboy on January 2, 2016
  
  Neptune Pine Website is now defunct. Good bye!
  http://www.neptunepine.com/
14. Hamad Alrashed on December 28, 2015
  
  I still didn't received my neptune
15. Branden G on November 21, 2015
  
  Well if you were dumb enough to give them cash a second time you kinda deserve nothing.
16. Foolboy on November 19, 2015
  
  The same story is going to happen again?
  https://www.indiegogo.com/projects/neptune-suite-one-hub-infinite-possibilities#/comments
17. Victor S. on October 19, 2015
  
  Still waiting for my accessories. (Taipei, Taiwan)
18. Francois Massey on October 18, 2015
  
  I have received my Neptune long time ago, but no accessories received here either... ???
19. 'Shanna Clevenger on October 11, 2015
  
  I have never recieved my pine nor my boyfriend. how do we get our money back?
20. lucien engelen on October 4, 2015
  
  Never got the neptune, sent several messages, never had ANY answer. They DID however collect the money. Want my money back, don't want the Neptune anymore. think i will ask my lawyer to take care of it now, i've had it.
21. Crash-Zero on October 1, 2015
  
  No accessories here either.
22. Yves Cools on September 3, 2015
  
  No accessories and not a word from Neptune to inform me about the status...
  
  SHAME ON YOU, NEPTUNE !!! :( :( :(
23. Joe on August 21, 2015
  
  I haven't received my accessories either.
24. Mario da Silva on August 16, 2015
  
  I backed the Neptune Pine without question only because the discussion was promising that Google Play would be licensed. And I assumed too much on that. So it was large, and clumsy, but it was a new concept, i.e. a wrist phone.
  After I received the Neptune Pine, suddenly THIS new item "NEPTUNE SUITE" came out, and just as suddenly, the software update and SUPPORT for the now little Pine diminished, specially in that Google Play was no longer supported.
  It's a testament to the 'support' of Neptune, I will say, that once a new item comes out, the previous item of choice is put on the back shelf, not even on the back burner.
  I appreciate there are FORUMS appearing with some, but not all solutions, but I hesitate to back Neptune any further until I see some improvement in the SUPPORT.
  My Neptune pine is now in my drawer. Unfortunately.
25. Alex Davie on August 12, 2015
  
  I think it's safe to say Neptune has no intention of replying to comments on this page. They haven't posted a comment on THIS page in at least 6 months.
  
  Sparse, vague updates, for teh lose.
26. John Zuniga on August 11, 2015
  
  I haven't moved either and have not received my accessory.
27. N.H. on August 11, 2015
  
  @Neptune,
  
  You stated in your last update that you have shipped the accessories to everyone except approx. 35 who have moved. That is not the case. I have not moved and I did not receive any accessories. Please look into this and get back to us.
  
  Thanks...
28. Nasir Awan on August 11, 2015
  
  I'm back or 1098 and I have never moved and have not received any accessories as of today. Can you please send them. Thank you.
29. N.H. on August 8, 2015
  
  I still have not received my accessories. Really wondering what is going on. Has anyone managed to speak to someone from Neptune recently? Any info on what's taking so long?
  
  Thanks...
30. Adam Clone
  Superbacker
  on August 6, 2015
  
  still short of 1set accessories. received only 2sets.
31. Branden G on August 5, 2015
  
  Accessories received today in Canada.
32. Enrico Pellegrini on August 5, 2015
  
  Hello,
  i'm a pledger of the neptune pine(#1756), and i have completed the Backerkit, but nothing is arrived yet to me, could you please tell me the shipping condiction? when could i have my Neptune Pine? Thanks a lot
33. Sam Ang on August 3, 2015
  
  I have shifted but no notification from Neptune about my accessories either. How to update my address for accessories shipping?
34. Deze man
  Superbacker
  on July 31, 2015
  
  http://droid.ly/ someone looking at you for inspiration :)
35. Yves Cools on July 30, 2015
  
  Same deal over here (Belgium). No accessories and not a word from Neptune to inform me about the status...
  SHAME ON YOU, NEPTUNE !!! :( :( :(
36. Joe on July 22, 2015
  
  Still no accessories here either.
37. Branden G on July 18, 2015
  
  No accessories - Toronto
38. Ka Ho Mui on July 18, 2015
  
  Still no accessories
  Cali. USA
39. David Pause on July 17, 2015
  
  Still no accessories. Anyone else not receiving them?
40. TCHOK on July 8, 2015
  
  Toujours pas d accessoires pour mes 2 montres alors que j étais dans les premiers à backer ce projet :'(
41. Gabriel Hernandez on July 7, 2015
  
  I got my accessories also, but what happened with the additional accessory that was supposed to be added for free (I can't remember which update) I'm not sure if it was because a delay or something else. It's been way too long.
  At least that since we didn't get update #15- "Founder Edition Marking".
  Anyways, I'm not too worry since I will be selling my Pine. I haven't finished my contract so I can't connect it with my carrier. I tried it on and turned it on a couple of times.
  
  It's a 64gb with two of the accessories. A helmet mount and a bumper and of course protective screens. If anyone is interested, I am selling it with everything.
42. Peter Bonarrigo on July 5, 2015
  
  I got my accessories..thanks!
43. Peter Bonarrigo on June 30, 2015
  
  Actually my still in the box, anyone interested getting another Neptune just let me know...cheers!
44. Peter Bonarrigo on June 30, 2015
  
  No accessories here too!!!
45. Noah Al Hadidi on June 26, 2015
  
  Neptune. i'm getting sick of contacting you. you are just a group of lyres. at first you told me the watch will have a screen reader, then after delivering it you said no it doesn't. you asked me to return the watch 6 months ago or so and i did and you received it. I'm still waiting for my money to be refunded. your customer service asked me for my phone number, gave it to them and gave them a time to call and they never did. until when will be playing this game?
46. Владимир Гибулин on June 23, 2015
  
  getting sick of waiting these accessories
47. Ted on June 22, 2015
  
  Where is my acessory
48. Ted on June 22, 2015
  
  Bonjour
  Je n'ai pas reçu mes accessoires !
49. Royal Governor on June 22, 2015
  
  I already forgot the accessories for my Neptune pine. It's been a long long long long time now. I'm just thankful for updating me about it. Cheers!
50. StillWaitingForHisPine on June 17, 2015
  
  I still have not received my Pine.

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