Accessories - where are we at???
Hope everyone's summer is going well! Just to say, with the exception of about 35 people, everyone should have received accessories. I will be getting a list of those 35... Read more
Another accessories update!
Accessories have been shipping this week. 95%+ of accessories have now been shipped. If you do not yet have your package, expect to see it in the coming days.
Hi again! : accessories update
About half our backers have now received their accessories. We will resume shipping very soon. We got bogged down with logistical issues the last few weeks. Expect to see your... Read more
Neptune Dispatch: February 11th
We understand there was some confusion after the messages yesterday because the Backerkit generated email stated "This address looks complete, so if it's correct then you are all... Read more
Neptune Dispatch: February 10th
We’ve had a busy Winter gearing up to an exciting product announcement coming soon.
We’ve also been busy working to complete the Pine accessories. After some final tweaks... Read more
Neptune Dispatch: December 19th
Hey gang. This will be our last Kickstarter update of the year.
Right now, we're super focused on chasing down any remaining missing backers, lost deliveries, memory size mistakes, and... Read more
Neptune Dispatch: December 5th
This week we finally shipped to all of our international backers, as well as completing shipping to Canadian and US backers we missed the first time. It’s great to see... Read more
Neptune Dispatch: November 28th
First off, 496 units have finally cleared customs and arrived at Shipwire’s UK warehouse. This time of year, it can take up to one week for new inventory to be... Read more
Neptune dispatch: November 19
We want to give you a quick update today on our progress so far this week.
We started the week with four shipments stuck in customs in three countries. We... Read more
Neptune dispatch: November 14
This week we continued working towards the schedule announced in out last update.
We sent out another 74 water-resistant Pines to US backers and 76 to International backers.
We know... Read more
Neptune dispatch: November 7th
We’ve had a tough week working through continuing issues with our fulfillment provider. We’re told that inventory will be on the way to the right warehouses next week, which means... Read more
Neptune dispatch: November 6th
We’re getting a flood of confused emails today regarding refunds.
Several weeks ago we announced that development of the heart rate monitor accessory was cancelled. This morning we... Read more
Neptune dispatch: October 31st
This week we sent out 99 water-resistant Pines to backers in the US, Canada and around the world.
All week we continued to experience issues with our fulfillment provider which... Read more
Neptune dispatch: October 24th
This week we sent out 48 water-resistant Pines to US backers and 24 to Canadian backers. While 72 units shipped isn't so impressive, we were busy all week scheduling pickups... Read more
Neptune dispatch: October 17th
We sent several Pines out this week but not as many as planned. Because of the delays we've experienced this month, beginning Monday morning, we're going into lock down. That... Read more
Neptune dispatch: October 10th
Several cases of 16GB units are leaving HzO today, on their way to Shipwire for fulfillment. Many of you will begin to receive delivery confirmation emails Monday and Tuesday. We’re... Read more
Neptune dispatch: October 3rd
Good news: We very recently received a large inventory batch from our manufacturer. We now have enough units, currently in North America, to satisfy a single unit for all our... Read more
Neptune dispatch: September 26
The Neptune Bumper Case with lanyard, Clip with lanyard, and waterproof Helmet Mount are about to enter production with inventory scheduled to be ready early November. While accessories will be... Read more
Neptune dispatch: September 18
Hi Backers. We’ve been working through some logistics issues and have a final update on the remaining non water-resistant units shipping out.
32GB and 64GB units for Canadian backers, and... Read more
Neptune dispatch: September 10
Since reporting that everything was moving along smoothly with HzO, we've been alerted that an increasing number of Pines are being damaged during the water treatment process. It's a concern... Read more
Neptune dispatch: August 28th
Over the past week, almost all of our non water-resistant inventory has left the fulfillment centres. The remaining units are scheduled to leave the warehouses Friday, with the exception of... Read more
Neptune dispatch: August 22
After a very frustrating delay with our fulfillment provider, we got most of the inventory out the doors of the Toronto, Chicago and London warehouses today. Many of you received... Read more
Neptune dispatch: August 16th
We’re finally set up for final delivery of all non water-resistant Pines. All units will be at our fulfillment provider’s three warehouses on Monday for immediate shipping. Stay tuned for... Read more
Neptune Dispatch Saturday August 8th
We’ve been thrilled to see posts, images and updates from our first backers to receive the Pine. Check out the Neptune Pine Chat page on Facebook for lots of content.... Read more
Neptune Dispatch: Friday August 01
Wave two is currently on the way to fulfillment locations in the U.S., Canada and the E.U. Over the next two weeks, as these Pines depart for the final leg... Read more
Neptune Dispatch: Friday July 25
Ladies and gentlemen, the first wave of Pines are on their way! Some U.S. backers (who've opted nay for water-resistance) will begin receiving their Pines within the next 5-8 business days.... Read more
Neptune Dispatch: Friday July 18
While we chose to offer refunds in the spring, we're no longer in a position to do so now. Remember, shipping dates were always estimated and to the best of... Read more
Neptune dispatch: Friday July 11th
The Pine has left the building! At the beginning of the week, the first 541 Pine units were shipped from China. A second shipment of 500 units will ship Monday... Read more
Neptune dispatch June 27
Hey everyone. It’s just a quick update this week. We’re still waiting on the final word from the FCC. In the meantime we wanted to share some new photos we... Read more
Neptune dispatch June 20th
We don’t have any news to report from the FCC this week. We’re still waiting on them to give their final response on the TCB report. The FCC must re-confirm... Read more
Neptune dispatch: June 13th
If you made it through our May 31st update, you learned a new set of acronyms including TCB and PBA. We’re happy to report that the PBA process is nearing... Read more
Neptune dispatch: June 7th
Production at our manufacturer is moving along. While waiting for FCC certification we continue to test different industrial grade formulations of waterproofing compounds, and we continue to refine the non-standard... Read more
Neptune dispatch May 31st.
Several backers have asked for clarification on CDMA and NFC.
- CDMA backers will automatically be switched to GSM (unless requesting a refund).
- 8GB NFC backers will automatically be switched to... Read more
Neptune follow up dispatch: May 16th
Following yesterday’s update, we’d like to give a bit more information about why we cancelled the CDMA version.
Whereas the GSM version works with any supported GSM micro-SIM card in... Read more
Neptune dispatch: May 16th
We know the only thing you really want to hear from us is a firm date for delivery! Our current projection for shipping from China is for the second week... Read more
Neptune dispatch: May 7th
We’ve been getting great encouragement and support from early backer Brian Sieber, who has created his own Pine Facebook group and forum. This week we sent Brian one of our... Read more
Production Update: Survey, Testing and Approvals
First and foremost, thanks for your support! Would love to provide you with a quick update today. All of our Kickstarter backers should have received a ‘backer... Read more
Hope you're all enjoying this Easter long weekend! We're pleased to report that, as previously scheduled, reliability tests for the Pine have ended successfully and the first test... Read more
Packaging Test Runs
Hope the week is going well for you. Spring has kinda sprung here (finally!) and we're super pumped to share this week's update.
Everything’s running smoothly with production.... Read more
Quick Start Guide Ready!
Hope you’ve had a good week. We appreciated your feedback on last week’s message. Your continued support means the world to us.
We’re pleased to report that we... Read more
We’d like to first apologize for the lack of recent communication from our end. We've been overwhelmed lately, trying as hard as we can to ship the best Pine possible on... Read more
Gorilla Glass for the Pine!
Today is a great day for an update:
1. It’s confirmed: we will be using Corning's Gorilla Glassfor the Pine! This means more resistance to scratches and... Read more
A lot of backers have been recently asking us how to order extra accessories; pay the international shipping fee in case they forgot, or modify their shipping address... Read more
Join Us at CES 2014
Happy New Year! We have a feeling that 2014 is going to rock!
We'll be attending the Consumer Electronics Show (CES), in Las Vegas, from Tuesday, January 7... Read more
For some reason, Kickstarter only allows us to send one survey to each pledge tier. This means that we only get to send the survey once and ask... Read more
End of Campaign
We have reached the end of our 33-day-long campaign, with over $800,000 raised on our $100,000 funding goal! We'd like to take the time to thank you all,... Read more
Last 2 Hours
Here we go, the last 2 hours of our Kickstarter campaign! We recorded a quick video for you guys to enjoy:
Spread the news on Twitter. Post... Read more
More Pictures of the Pine
We finally found a decent camera to take pictures! Here are some much anticipated high-resolution pictures of the Neptune Pine in Jet Black:
Hope you enjoy these... Read more
The Pine is ticking! 12 Hours Left!
We're almost there! Our campaign will be closing in a little bit more than 12 hours, on Saturday, December 21 at 11:00PM EDT.
We want to take this... Read more
Final Clockface Poll
Here we go guys. The grand finale. Here are the final contestants for today's poll:
Please cast your vote... Read more
The Neptune Clip is Back!
We are happy to announce that the Neptune Clip is back! All backers who have pledged for an existing Neptune Clip or for a Combo Pack will receive... Read more
Pictures of the Jet Black Pine
Here are some quick pictures of the Jet Black Neptune Pine:
About 200 of these production prototypes have already been produced as a result of the first sample... Read more
Thursday's Clockface Poll
Keep up the good work and don't stop sending us new submissions! Today's three candidates are as follows:
Please submit your vote... Read more
Pine Bumper with Lanyard Hole
With the $700,000 stretch goal reached, we will be developing a Pine bumper with a lanyard hole as promised!
We have decided to replace the Neptune Clip with... Read more
Wednesday's Clockface Poll
We are continuously receiving some wonderful clockface designs from all of you. Here are the challengers for today:
Please... Read more
Additional Neptune Watchband Now Available
For those of you who would like to have an extra watchband for your Pine, the Neptune Watchband is now available as a separate pledge on Kickstarter, at... Read more
NFC Version Now Available
Due to popular demand, the much-anticipated NFC version of the Pine will now be available starting at $259! With 8GB of storage, this version will ship towards March... Read more
Tuesday's Clockface Poll
Thank you all for voting on yesterday's poll! Today's poll will feature three brand new designs. Here they are:
Please cast your... Read more
Polar White Pine Pictures
Great news! We finally have a first functional production prototype of the Polar White Pine! Here's how it looks like:
This is still not the final look; as... Read more
Monday's Clockface Poll
We've received an overwhelming number of clockface submissions, each with their own distinctive flair; we were amazed by the time and effort you guys have put into this.... Read more
Your Own Clock Face
Here's a chance to make your Pine even more personal! With only 6 days left in the campaign, it is now your opportunity to be part of our... Read more
Polar White Version Now Available On All Pledges!
We've just passed $650K! As promised, we will be offering every backer the ability to choose between the two available colors, Jet Black or Polar White.
At the... Read more
Final Look & Feel
With production tooling in its final stages, we are proud to present to you the final look and feel of the Pine you'll receive in January! We've just... Read more
Combo Packs Available Again!
Due to unexpected high demand, we will be increasing the number of units for the following pledges:
- REWARDS 16GB COMBO PACK
- REWARDS 64GB COMBO PACK
Pledge fast before... Read more
Updates on Stretch Goals and Manufacturing
Here are some much-awaited updates:
Due to popular demand, we are happy to announce that we will officially start taking the necessary steps in order to... Read more
Founder's Edition Marking
In order to give a special thanks to all of our amazing backers who have made this campaign a success, we will have a special laser-etched marking on... Read more
64GB Version with Trio Accessories Now Available
A lot of you have been asking us for the 64GB version of the Pine bundled with the Trio Accessories. We're sorry we didn't put this option up... Read more
Video Demo #2
Here's our second demo video:
Features shown in the video:
- Portrait & Landscape modes
- Front-facing camera
- Rear-facing camera
Please... Read more
64GB Limited Edition Now Available - New Stretch Goals
As a result of this poll that ended when our campaign reached $500K, the much-anticipated 64GB version of the Neptune Pine is now available! Make sure to grab one... Read more
$500K Stretch Goal: 8GB NFC vs 64GB
We're getting very close to raising $500K on our campaign thanks to all our wonderful backers!
Our team has been working really hard trying to integrate all the great... Read more
Strap Design Progress
A quick update: we've been working very hard in the last few days on the new strap design and we're currently in the final stages of the concept... Read more
Video Demo #1
Here's our first demo video:
Features shown in the video:
- Adobe Reader
- Angry Birds
- Fruit Ninja
- Yahoo! Weather
- TuneIn Radio
- Google Maps
- News... Read more
Stretch Goal Modifications
Due to the wonderful suggestions we've got from our comment thread, we have decided to modify our stretch goals #3 and #4. Here are the new stretch goals:... Read more
$300K Reached - New Stretch Goal Unveiled
Thanks to your amazing support, our campaign just reached the $300K! We'll therefore be developing the CDMA version of the Pine - if you have already pledged for... Read more
We have recently received a lot of questions regarding mobile carrier compatibility. A lot of you seemed to have been confused by the CDMA stretch goal post; inferring... Read more
A lot of you have been asking us about the details on our warranty. As stated in the FAQ, we will be offering a one-year warranty for all... Read more
Thanks to all our amazing backers, our campaign just passed the $200K mark! We're absolutely blown away by the incredible help and support we've gotten; we're working very... Read more
Status on Manufacturing
We’ve been overwhelmed by the support we’ve received since our launch. We’re just going to give you guys a quick update to address any concerns about our manufacturing schedule.... Read more
2 Stretch Goals Unveiled: New Strap Design + CDMA Version
We are happy to announce to you 2 new stretch goals!
Stretch Goal #1: $200K - New Strap Design
As you may know, the Pine has been... Read more
$100K Goal Achieved in 27 hours!
We are proud to announce that we have reached our funding goal of $100K in only 27 hours! Thank you so much for your interest and support!
New stretch... Read more