Share this project

Done

Share this project

Done
The Neck Hammock is a simple device that attaches to any door for neck pain relief in just ten minutes or less.
The Neck Hammock is a simple device that attaches to any door for neck pain relief in just ten minutes or less.
12,354 backers pledged $901,058 to help bring this project to life.

If you have not received your neck hammock, please comment or send us a message!

Posted by Dr. Steve Sudell Jr., DPT, ATC (Creator)
14 likes

Hey guys! 

There are still a bunch of you who have not received your neck hammocks yet. The most likely reasons are: 1) there may be an error with the shipping address or 2) the backer-kit survey was not filled out properly (if at all). 

If you have not received yet, please send us a message or comment below.

Please have your Kickstarter order number ready so that we may assist you and get you your much-needed relief!

Note: We have just sent out another email reminder to fill out your survey. Please disregard the email if you have received your neck hammock.

Thank you.

Veda Johnson, Flo Gassmann, and 12 more people like this update.

Comments

Only backers can post comments. Log In
    1. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Sean,

      Thanks for reaching out.

      Yes, we do still check our Kickstarter page for any new comments and messages. For privacy purposes, we'll send a follow-up via private message shortly.

      Best regards,
      The Neck Hammock Team

    2. Missing avatar

      Sean Law on

      Hey guys, not sure if you’re still checking this but I had an old email address attached to my account. I now have the correct email, could you resend the survey to me. Thanks.

    3. CHEN YUNG HSIANG on

      Sorry, error measage

    4. CHEN YUNG HSIANG on

      Shipping where? I am waiting...

    5. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Mattias: Thanks for completing the survey! Your order will be shipped in the next 3 - 5 business days and a confirmation email will be sent to you within 24 hours of shipment.

    6. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Tim Miles, so sorry for missing your message. Please check our response via private message. Thank you.

    7. Mattias Forsberg on

      Hello! I didn't get my Neck Hammock, but glad I stumbled upon this update that made me search for the survey. You should have my info by now and hopefully that's enough for you to send me my Neck Hammock. Looking forward to it!

      Thanks!
      /Mattias Forsberg

    8. Tim Miles on

      Hi Doc! I have not received my order. Thx.

    9. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Matt Niednagel,

      We are sorry that you did receive your Neck Hammock as of yet but thanks so much for completing the survey.

      Your Kickstarter order (M6654567) has now been submitted for fulfillment and it will be shipped within the next 24 - 48 hours. A shipping confirmation email with the tracking information will be sent to you shortly after your order is shipped.

      IMPORTANT: Please keep an eye for the shipping confirmation email on your Spam / Junk folder as well in the next 24 - 48 hours as it can sometimes be marked as such by your email service provider so as to avoid any miscommunication with the delivery of your order.

      Best regards,
      The Neck Hammock Team

    10. Missing avatar

      Matt Niednagel on

      Hi, I also have yet to receive my neck hammock order. I just found and completed my Backerkit survey. You should have everything needed to ship.
      Thanks, Matthew Niednagel

    11. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Yvonne Lee,

      We are sorry you did not receive your order. :(

      We'll get back to you with further information via private message.

      Thank you.

      Best regards,
      The Neck Hammock Team

    12. Missing avatar

      Yvonne Lee on

      Hi, I have yet to receive my neck hammock order. Can you advise what I should do next? Thank you. Yvonne

    13. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Michael Fox,

      We're sorry to hear that.

      We'll send the details via private message.

      Thank you.

      Best regards,
      The Neck Hammock Team

    14. Missing avatar

      Michael Fox on

      I have not yet received my order. Please let me know if there is anything specifically I have to do?

    15. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Miranda Ryckman: Sorry to hear you did not receive your Neck Hammocks, however, upon checking, it was already marked as delivered in our system. We'll provide further details via private message. Thank you!

    16. Missing avatar

      Miranda Ryckman on

      Unfortunately we have not yet received our neck Hammocks. We are anxious to try them, and had ordered one as a gift so I am hoping it arrives before Christmas.

    17. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Zan: So sorry for the delay with your order but thanks for circling back. We'll reply to your private message shortly.

    18. Zan on

      I have not received my hammock. I honestly had forgetten about this project.

    19. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Dave: Can you please provide us your order # so we can check it out or maybe send us a private message with the email address you used upon placing the order so we can check it out? Thanks!

    20. Dave on

      Where is my order? pls update.

    21. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Ryan Tanay: So sorry about this. :( We just sent the link to the BackerKit survey via private message. Looking forward for your response. Thank you!

    22. Missing avatar

      Ryan Tanay on

      Backer 10831, never received the hammock, or the backer-kit survey.

    23. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Margaret Flores: We are very sorry that you're not allowed to use your Neck Hammock as advised by your chiropractor, however, we just need to clarify that the Neck Hammock wasn't priced at $80 here on Kickstarter at that time, rather, it was priced at $59 (plus shipping).

    24. Missing avatar

      Margaret Flores on

      My first and last time. I support Kickstarter! What I bought for $80 is now available for less than $50. Plus I’m not using on advice from my chiropractor. Bummer all around.

    25. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Noida Darien- Campbell,

      We're sorry to hear you did not receive any Neck Hammock, however, upon reviewing your pledge, it was only $15.00 and it unfortunately didn't meet the minimum pledge level ($59.00 + shipping) in order to receive a reward. If you wish, you may order through our website and input the code RELAX10 at checkout to get 10% off of your purchase.

      Thanks so much for your support!

      Best regards,
      The Neck Hammock Team

    26. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Christy Pryor Elkins @Laura Heffernan @Debbie Bonner @Nancy Wolowski @Christian Lynker-Assmus @Stephan Badorrek @Szecsei Krisztina @Kimberley Moore @Jacki @Shadi Sulaimani @Ivan Hong @Alessia Paganini : Just sent you guys a message and we're looking forward for your response. Thanks!

    27. Missing avatar

      Alessia Paganini on

      Hi, backer #7671. Haven't received it yet. Thanks!

    28. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Mauritz Jonasson: Kindly check our reply via private message. Thanks!

    29. Ivan Hong on

      Hi, I'm backer 1702. I did not receive my neck hammock. And I have just moved into my new home, thus previous shipping address is no longer valid. Please contact me so I can provide my current shipping address. Thank you.

    30. Missing avatar

      Shadi Sulaimani on

      Didn’t receive my neck hammock yet
      Backer 1210

    31. Missing avatar

      Noida Darien- Campbell on

      Hello, I have not received my neck hammock from December 2017. Backer: 7,525.

      I sent a message earlier this year regarding your kickstarter champagne and the issue of your company’s failure to honour your promise in delivering the product. It is now October 15th 2018 and I am awaiting a favourable response...

    32. Missing avatar

      Noida Darien- Campbell on

      Hello, I have not received my neck hammock from December 2017. Backer: 7,525.

      I sent a message earlier this year regarding your kickstarter champagne and the issue of your company’s failure to honour your promise in delivering the product. It is now October 15th 2018 and I am awaiting a favourable response...

    33. Missing avatar

      Noida Darien- Campbell on

      Hello, I have not received my neck hammock from December 2017. Backer: 7,525.

      I sent a message earlier this year regarding your kickstarter champagne and the issue of your company’s failure to honour your promise in delivering the product. It is now October 15th 2018 and I am awaiting a favourable response...

    34. Missing avatar

      Noida Darien- Campbell on

      Hello, I have not received my neck hammock from December 2017. Backer: 7,525

    35. Missing avatar

      Jacki on

      I have yet to receive my neck hammock.

    36. Kimberley Moore on

      I have not received my hammock yet
      Kimberley Moore
      264 Pinkerton Ct
      Marion IN 46952

    37. Missing avatar

      Szecsei Krisztina on

      Hi, I’ve ordered it last december I ‘ve payed it by card but still didn’t get it...(((( terrible

    38. Missing avatar

      Stephan Badorrek
      Superbacker
      on

      I haven't received it yet!

    39. Missing avatar

      Christian Lynker-Assmus on

      I haven't received it yet
      Backer 12408

    40. Missing avatar

      Nancy Wolowski on

      Hello I have not received my hammock.

    41. Missing avatar

      Cheryl Emerson on

      I've had mine for a long time, but only used it 3 times. It feels like its cutting off circulation and my head literally gets numb! I don't like it at all. I hav
      e tried it in different positions but very uncomfortable.

    42. Brian LeCount on

      My neck hammock arrived, but the literature included speaks of an adjustable strap, mine is not adjustable. How can I get something that can adjust beyond trying to hang it on things of different heights?

    43. Debbie Bonner
      Superbacker
      on

      I have not received mine

    44. Missing avatar

      Flo Gassmann on

      i have received my hammhock - it works fine -thanks

    45. Missing avatar

      Laura Heffernan on

      I have not received my product.

    46. Christy Pryor Elkins on

      I have not received my neck hammock.

    47. Mauritz Jonasson on

      I haven't received it yet.