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The Neck Hammock is a simple device that attaches to any door for neck pain relief in just ten minutes or less.
The Neck Hammock is a simple device that attaches to any door for neck pain relief in just ten minutes or less.
12,354 backers pledged $901,058 to help bring this project to life.

Shipping Update

Posted by Dr. Steve Sudell Jr., DPT, ATC (Creator)
58 likes

Hey Neck Hammock Backers,

Thank you so much for being so patient with us!

We just received around 4000 inventories today, we will be shipping our domestic orders in the next couple of days and international orders within the next week to 10 days.

You will receive a tracking number once our warehouse team has shipped out your order.

Feel free to contact us at relax@theneckhammock.com if you have any questions or concerns regarding your order.

Thank you SO MUCH for all the amazing support!

P.S. Our project was featured on First Backer Newsletter and we’d like to invite you to join its growing community of Kickstarter backers - You'll receive fresh Kickstarter amazing early bird offers and awesome freebies delivered right to your inbox. Click here to subscribe.

 

Danny Thuering, Philip Rae, and 56 more people like this update.

Comments

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    1. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Ahmed Ali,

      Thanks for reaching out!

      Upon checking, your order has already been shipped and is currently in transit. Kindly allow until within next week for the final delivery.

      We'll send the tracking information via private message.

      Best regards,

      The Neck Hammock Team

    2. Ahmed Ali on

      Hi are you going to send a tracking number for the backers ? because I haven't received my shipment and don't know when I am going to receive it

    3. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Patrick Sennett,

      Thanks for reaching out!

      To give you an update with your Neck Hammock order, we have some good news and some not-so-good news.

      First, the good news. If you live outside of the USA and Canada (or were included in the "First 1k"), your Neck Hammock order has already been shipped out from our international fulfillment center. Depending on where you live and the courier lines available in your country, you should be receiving your order in the next 4 - 10 days, if you haven't received your order already.

      And now, the not-so-good news. . . Several days ago, we received a notification that our shipping container for more Neck Hammocks had arrived safely at Port LA. Yay! It was previously estimated that the container would be delivered to our fulfillment center that day and that we would be shipping out your individual orders the following day and the day after. Unfortunately, our freight company just informed us that our container will not be available to leave the port until the 1st of March. The delay at the port is likely caused by the increased number of containers that were shipped out of China a few weeks ago before the long Chinese New Year holiday and are now arriving at the port in California.

      At this point, it's looking like we will be 5 - 7 days late on shipping out the remaining Kickstarter orders. Again, this delay will only affect the USA and Canada orders that were not included in the "First 1k" orders.

      Our team is honestly a bit bummed that we were not able to ship every order out before the end of February as planned but we will continue to push to get your orders out at the soonest possible time.

      We genuinely appreciate your understanding and will continue to communicate any updates to you.

      Best regards,

      The Neck Hammock Team

    4. Patrick Sennett on

      How about 8171? Also in transit?

    5. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Claudia Schultz,

      Thanks for reaching out!

      You are backer number 7704 and upon checking, your order has already shipped and is currently in transit. Kindly allow until within next week for the final delivery.

      We'll send the tracking code via private message.

      Best regards,

      The Neck Hammock Team

    6. Missing avatar

      Claudia Schultz on

      Hi, I’m somewhere around backer number 7700 (I think 7706) and I was wondering, if I would get my neck hammock in the next wave? I’m from Iceland and my neck is so desperate to get its hammock. All the best and good luck with everything. Claudia

    7. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Jim Orgettas: We'll check the status of your order with our fulfillment team and get back to you. With regards to the tracking number, a code will be sent to you via email shortly after your order is shipped.

    8. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Ilan Bass,

      Thanks for reaching out!

      Your order has already shipped as is currently in transit. Kindly allow until within next for the final delivery at the latest.

      We'll send the tracking code via private message.

      Best regards,

      The Neck Hammock Team

    9. Dr. Steve Sudell Jr., DPT, ATC Creator on

      @Robert Cheng: We'll check this out and get back to you.

    10. Missing avatar

      Jim Orgettas on

      I've ordered two. Can you give me the status on my order. Can we get a tracking number of our shipments when they are ready?

    11. Ilan Bass on

      Hi, how can I check where my shipment is?

      Thanks!

    12. Missing avatar

      Robert Cheng on

      I have received confirmation the product is on its way. But I have recently moved home. Is it possible to change the delivery address (and quickly)?

    13. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Edit Erdősi, we just replied to your comment on another thread. Thank you.

    14. Missing avatar

      Edit Erdősi on

      On October 30th I pledged and ordered one Neck hammer.I was promised that it will arrive for Christmas!
      I have sent numerous e-mails and in one e-mail I was promised that is on the way! Nothing happened, My order never arrived! I either want my money back or the item in a week! Otherwise I am calling BBB.

      Edit Erdosi
      194 West 1050 South
      Bountiful, UT 84010
      Where is my item I paid for?

      MY E-MAIL: magyarkyani@gmail.com

    15. Missing avatar

      Edit Erdősi on

      On October 30th I pledged and ordered one Neck hammer.I was promised that it will arrive for Christmas!
      I have sent numerous e-mails and in one e-mail I was promised that is on the way! Nothing happened, My order never arrived! I either want my money back or the item in a week! Otherwise I am calling BBB.

      Edit Erdosi
      194 West 1050 South
      Bountiful, UT 84010
      Where is my item I paid for?

    16. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi Nicole,

      Thanks for reaching out!

      We will re-start shipping ALL of the remaining domestic orders by Tuesday of next week.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      We are doing the best we can so everything goes well along the supply chain and that we don't run into any unexpected snags or delays.

      Once again, thanks so much for your patience and for your support!

      Please hang in there a little bit longer, we promise it's coming soon. :)

      Best regards,

      The Neck Hammock Team

    17. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Craig and @Sean,

      Thanks for reaching out!

      Can you please provide us each of your email addresses via private message so we can check your order?

      Best regards,

      The Neck Hammock Team

    18. Missing avatar

      Sean on

      I'm backer 3539, so theoretically I should have been included in the first round of shipments - but have yet to hear anything. When should I expect my shipment?

      Thanks,
      Sean

    19. Missing avatar

      Nicole Cummins on

      Anxiously awaiting on my neck hammock that was ordered back in December....Hoping it arrives soon. Thank you, Nikki

    20. Missing avatar

      Craig on

      When will I get my neck hammock? Haven't seen an update for awhile.

    21. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey everyone,

      Thanks for reaching out!

      @David: Upon checking, you are backer number 9144 but we only received around 4,000 inventories on the 18th of January and are shipping by the order number. However, we are expecting to have another batch of inventories within this week and will re-start shipping ALL of the remaining domestic orders by the end of February and a tracking code will be sent to you via email once your order is shipped.

      @Ben and @Jeremy: ALL international orders (apart from Singapore) had already been processed into our fulfillment system and have started shipping since the 13th of February, however, orders are being shipped according to the sequence they were received (i.e. order #1 will be the first to go out and the rest follows).

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      We are doing the best we can so everything goes well along the supply chain and that we don't run into any unexpected snags or delays.

      Once again, thanks so much for your patience and for your support!

      Please hang in there a little bit longer, we promise it's coming soon. :)

      Best regards,

      The Neck Hammock Team

    22. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Matthew,

      Confirmation emails / tracking number will be coming from our fulfillment partner(s).

    23. Missing avatar

      Jeremy Rawlings on

      Hi. I'm backer 5370 and still have not had a shipping message from you. Is this correct?
      Jeremy

    24. Ben 'Benjamino' Marlton on

      It's been a month since last hearing about my order, but still nothing. When am I likely to receive my order please?

    25. Missing avatar

      David Rosenblatt on

      I have not received mine b yet.

    26. Missing avatar

      Matthew Garvey on

      Hi,
      When the emails are sent with the tracking numbers on, will it be coming from yourselves or from a courier company like UPS, DHL et cetera?

    27. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Jason,

      We are expecting to have another batch of inventories within this week and will start shipping ALL of the orders from Singapore by the end of February and a tracking code will be sent to you via email once your order is shipped.

      Please hang in there a little bit longer, we promise it's coming soon. :)

      Best regards,

      The Neck Hammock Team

    28. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hello @Erica,

      Thanks for reaching out!

      ALL international orders had already been processed into our fulfillment system and have started shipping since the 13th of February, however, orders are being shipped according to the sequence they were received (i.e. order #1 will be the first to go out and the rest follows) and a confirmation email will be sent to you via email once your order is shipped.

      Thanks so much for your patience and for your support!

      Please hang in there, we promise it's coming pretty soon. :)

      Best regards,

      The Neck Hammock Team

    29. Missing avatar

      Jason Ho on

      Hello, may I know when I can expect the item please? Thank you.

    30. Missing avatar

      Erica mongardi on

      Hi!
      Could you please confirm that also my order will be shippend into the end of February?
      Thanks in advance for your answer.

    31. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Michelle and @Andy,

      Thanks for reaching out!

      @Michelle: The next batch is enough to fulfill ALL of the remaining domestic orders.

      @Andy: ALL international orders have already been processed into our fulfillment system and have started shipping since the 13th of February, however, orders are being shipped according to the sequence they were received (i.e. order #1 will be the first to go out and the rest follows) and a confirmation email will be sent to you once your order is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      Once again, thanks so much for your patience and for your support!

      Please hang in there, we promise it's coming pretty soon. :)

      Best regards,

      The Neck Hammock Team

    32. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @David,

      Thanks for reaching out!

      We will be shipping out ALL of the remaining domestic orders by the end of February.

      Best regards,

      The Neck Hammock Team

    33. Andy Sykes on

      All this talk is about domestic orders. When are the international orders being fulfilled please?

    34. Michelle on

      You guys have been saying you are “expecting another batch in the next couple weeks” for at least two weeks. How many in the next batch?

    35. Missing avatar

      David Rosenblatt on

      Do you have an update on when i will receive mine?

      Thanks so much.

    36. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @HBaldinger,

      Thanks for reaching out!

      Upon checking, you are backer number 10274 but we only received around 4,000 inventories on the 18th of January and are shipping by the order number. However, we are expecting to have another batch of inventories in the next couple of weeks and will re-start shipping ALL of the remaining domestic orders by the end of February as planned and you'll then receive a tracking code once your order is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      We are doing the best we can so everything goes well along the supply chain and that we don't run into any unexpected snags or delays.

      Once again, thanks so much for your patience and for your support!

      Please hang in there a little bit longer, we promise it's coming soon. :)

      Best regards,

      The Neck Hammock Team

    37. Missing avatar

      HBaldinger on

      Looking for an update. Any news on when my order will ship? Regards

    38. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Heidi,

      Thanks for reaching out!

      ALL international orders have already been processed into our fulfillment system and have started shipping since the 13th of February, however, orders are being shipped according to the sequence they were received (i.e. order #1 will be the first to go out and the rest follows), a confirmation email will be sent to you once your order is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      Once again, thanks so much for your patience and for your support!

      Please hang in there, we promise it's coming pretty soon. :)

      Best regards,

      The Neck Hammock Team

    39. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Benjamin,

      Thanks for reaching out!

      Upon checking, you are backer number 9410 but we only received around 4,000 inventories on the 18th of January and are shipping by the order number. However, we are expecting to have another batch of inventories in the next couple of weeks and will re-start shipping domestic orders by the end of February as planned and you'll then receive a tracking code once your order is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      We are doing the best we can so everything goes well along the supply chain and that we don't run into any unexpected snags or delays.

      Once again, thanks so much for your patience and for your support!

      Please hang in there a little bit longer, we promise it's coming soon. :)

      Best regards,

      The Neck Hammock Team

    40. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hey @Dawn,

      Thanks for reaching out!

      Can you please provide us the email address you used via private message so we can check your order?

      Best regards,

      The Neck Hammock Team

    41. Missing avatar

      Heidi Stokes on

      Today is February 16th and I still haven’t received a tracking number.. can you please give me some info So I can continue recommending your product, even though I haven’t got mine yet 😀

    42. Missing avatar

      Benjamin Rutledge on

      Hi, just checking to see when I can expect my Neck Hammock?

    43. Missing avatar

      Dawn on

      Are there any more updates on when we will receive our products??

    44. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Stacy,

      Thanks for reaching out!

      Upon checking, you are backer number 9664 but we only received around 4,000 inventories on the 18th of January and are shipping by the order number. However, we are expecting to have another batch of inventories in the next couple of weeks and will re-start shipping domestic orders by the end of February as planned and you'll then receive a tracking code once your order is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      We are doing the best we can so everything goes well along the supply chain and that we don't run into any unexpected snags or delays.

      Once again, thanks so much for your patience and for your support!

      Please hang in there a little bit longer, we promise it's coming soon. :)

      Best regards,

      The Neck Hammock Team

    45. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Mhairi,

      Thanks for reaching out!

      ALL international orders have already been processed into our fulfillment system and have started shipping since the 13th of February, however, orders are being shipped according to the sequence they were received (i.e. order #1 will be the first to go out and the rest follows). A confirmation email will be sent to you once your order is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      Once again, thanks so much for your patience and for your support!

      Please hang in there, we promise it's coming pretty soon. :)

      Best regards,

      The Neck Hammock Team

    46. Missing avatar

      Stacy Simmons on

      Hello! Could you post an update about how far along you are in fulfilling orders? How many are outstanding? Looking forward to getting mine, but would like to be clear on how much longer the wait will be.

    47. Mhairi Williams on

      I still haven't got my order here in Canada either

    48. Missing avatar

      Zac on

      Hello i am in the USA and i'm still waiting on mine to arrive as well? I did pay on Dec. 17th 2017 i believe, was hoping to get my order soon growing more concerned as if it was lost or something? Not too sure about this.

    49. Dr. Steve Sudell Jr., DPT, ATC Creator on

      Hi @Kim,

      Thanks for reaching out!

      ALL international orders have already been processed into our fulfillment system and should start shipping by tomorrow (at the latest) and you'll then receive a tracking code shortly after your Neck Hammock is shipped.

      We apologize for the long wait, we launched our project on Kickstarter to raise money so we could manufacture the Neck Hammock in large quantities (but we didn't expect 20,000+ orders!). We also didn’t know that the money we raised wouldn’t be transferred into our bank account until THREE (3) weeks after the campaign ended which added some extra time to our original shipping estimates.

      Once again, thanks so much for your patience and for your support!

      Please hang in there, we promise it's coming pretty soon. :)

      Best regards,

      The Neck Hammock Team

    50. Kim Li on

      Hello I am in Taiwan and I am still waiting for it to arrive.