Frequently Asked Questions
After selecting your base pledge level, you have the option of adding an additional Nebia Shelf by manually increasing the value of your pledge as follows:
For U.S. backers, add $29 + $10 shipping ($39 total) for every shelf you would like to add on top of your base pledge
For International backers, add $29 + $25 shipping ($54 total) for every shelf you would like to add on top of your base pledgeLast updated:
After the campaign, you will be sent a survey which will allow you to confirm your pledge and select your color choices in addition to providing your shipping information,Last updated:
Nebia 2.0 comes in two brand-new finishes, Matte Silver and Matte Black. At this time we are not planning on offering new colors after the campaign. The reason being, adding additional color SKUs is a large undertaking adding additional stress on the supply chain, inventory management, and forecasting. In short, we decided on Matte Silver and Matte Black as these were the top two requested colors from our customer over the years.Last updated:
The shipping rate for your base pledge will be automatically calculated after you select your shipping country.
If you add an additional shelf to your pledge, be sure to add $10 for shipping in the US or $25 for shipping internationally.Last updated:
You can manage your pledge at anytime while the campain is live. After the campaign ends you will have the option to add on to your pledge level prior to shipping (managed by Bakcerkit).Last updated:
Both the Nebia Spa Shower 2.0 and the Nebia shelf include a 4-year manufacturer's warranty from the date of delivery. If anything comes up, don’t worry we stand behind every product we make, just let our support team know, email@example.com, and we will take care of the rest.Last updated:
Backers will be emailed a survey link following the campaign, via which you will need to confirm your order and provide your shipping address details.Last updated:
Unfortunately, we cannot arrange for direct pickups of pledges in person. We have organized our fulfillment system to deliver large volumes to our customers around the world, and it is not designed to allow for manual pickups in our office.Last updated:
The Nebia Spa Shower 2.0 is shipped in a very large box (29” x 24” x 11”), which makes it quite expensive to ship, especially internationally. We have worked hard to secure discounted shipping rates, and we pass these rates along to our backers.Last updated:
No. The Nebia Spa Shower 2.0 and the Nebis Shelf will ship separately.Last updated:
Recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Nebia has no control over such charges and cannot estimate the exact amount. Please contact your local customs office for more information.
If you decline to pay these duties and taxes due to the carrier upon delivery of your order, the package may be considered abandoned, destroyed, or returned to the United States (at an extremely high cost charged to Nebia). Under these circumstances, we, unfortunately, cannot consider requests for replacement shipments.Last updated:
Nebia 2.0 will be manufactured in the U.S. using high-grade sustainable aluminum with a powder coated Matte Silver and Matte Black finishes.Last updated:
The Nebia Spa Shower 2.0 is designed for compatibility with showers that have an overhead water outlet (common in North America).
In Europe, many showers have water outlets located around or below the waistline (a bar mixer). For these types of showers, we have developed a special adapter kit which will be available for purchase after the Kickstarter campaign. This kit will require screwing into your wall.
You will be able to purchase this adapter after the Kickstarter campaign when you are contacted for the survey process.Last updated:
We took each piece of feedback from our community of customers and completely redesigned Nebia 2.0 for an even-better shower experience. The result is a hotter shower, with the feeling of more pressure, and better coverage.
More Heat - Nebia 2.0 is 29% warmer than Nebia 1.0.
Better Coverage - Nebia has twice the water coverage compared to conventional showers.
Higher Velocity - Nebia’s droplets come in contact with your skin 3X faster than standard shower heads.
Nebia 2.0 is also revamped for a much wider array of shower setups. We upgraded our proprietary pressure regulator so that homes with well-below average water pressure can still experience a great shower. This is a unique innovation that allows for a consistent experience across a wide range of water pressures. In addition, Nebia 2.0 maintains the signature spa feeling in the shower stall, while creating less humidity in the rest of the bathroom.Last updated:
What you’ll need:
- Water pressures: 20 and 100 psi (by comparison, Nebia 1.0 is recommended for water pressures between 35 and 100 psi)
- Water Heater Temperature: Minimum 115° F / 46° C
- Clearance: left to right of the shower arm 5"/ 13 cm
- Clearance: from the shower arm to the ceiling: 4"/ 10 cm
- Clearance: from the mixing valve trim to the shower arm 24.5"/ 62.23 cm
- Overhead water outlet connection (EU adapter for low water connection available for purchase after campaign, requires being screwed into wall)
- Wall surface cannot be slate material
All backers with delivery addresses within North America will receive ½ NPT pipe thread install kits. NPT stands for National Pipe Thread and ½ is the standard plumbing connection used throughout the United States, Canada, and Mexico.
All backers shipping to countries outside of North America will receive ½ BSPT pipe thread install kits. BSPT stands for British Standard Pipe Thread and ½ is the standard plumbing connections used outside of North America.
The Nebia Spa Shower 2.0 is designed for compatibility with showers that have an overhead water outlet (common in North America). In Europe, many showers have water outlets located around or below the waistline (a bar mixer). For these types of showers, we have developed a special adapter kit which will be available for purchase after the Kickstarter campaign. This kit will require screwing into your wall.
All backers in Australia will receive a specialized kit allowing you to install Nebia 2.0 with the standard plumbing connection used throughout Australia.Last updated:
Install & compatibility: Will Nebia 2.0 be compatible with a waist level water outlets (common in Europe)?
The Nebia Spa Shower 2.0 is designed for compatibility with showers that have an overhead water outlet (common in North America). In Europe, many showers have water outlets located around or below the waistline (a bar mixer).
For these types of showers, we have developed a special adapter kit which will be available for purchase after the Kickstarter campaign. This kit will require screwing into your wall.Last updated:
Installing Nebia 2.0 is just as easy and only takes around 15 minutes. Now for the best part, with our step by step video guide, you’ll be a shower pro in no time! After Nebia 2.0 you’ll never need to break tile or hire a plumber again.Last updated:
15 minutes or less is all you need to be on your way to a completely new shower experience. After watching our step by step video guide, you’ll be saving water and showing like a boss in no time.Last updated:
Shower caddies are mostly functional and do a great job of organizing our beloved shower accessories, conditioners, soaps, and shampoos, but aesthetically, they leave much to be desired. That's why we created the Nebia Shelf. Designed for both homeowners and renters alike anyone can install the shelf in only a few minutes. Just like Nebia 2.0 you’ll you never need to break tile or hire a plumber.Last updated:
While all the Nebia Spa Shower Gen 2.0s and the Nebia Shelves are guaranteed for 4 years, we do not offer returns on items received as Kickstarter rewards.
Support we receive through Kickstarter enables us to bring new products to market, grow our business, interact with customers early and often, and improve our existing products. In the Kickstarter community, the items that you receive after making a pledge are referred to as "rewards" because they are not purchases in the traditional sense. They are gifts - in our case, a shower or a shower shelf - that are sent to our supporters as a token of appreciation for their support of our mission. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
We appreciate your understanding of our policy and the support you have given us. Although we won’t allow returns once shipped, we will allow for refunds before we ship your product.
If you have any questions please don’t hesitate to contact us at firstname.lastname@example.org.Last updated:
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