We provide a one-year limited warranty for the robot cleaner and base station, from the date you receive the product. This warranty strictly does not cover damages that arose from negligence, misuse, or not in accordance with product instructions, etc.. If you experience any problems with your Narwal, please contact with our support team.
The robot is smart enough to know when to clean the mops during mopping with the internal algorithm by collecting the data of the coverage of mopping, the dryness of the mops, and the time of mopping, etc..
There is a brush as an accessory for brushing the water tank and washboard. The stain on the surface of the product can be cleaned with a damp cloth, but the robot charging pad and the base station electrode must be wiped with a dry cloth.
For now, there is no solution to avoiding the pets’ poop. It is the same problem with other robots. We are considering to set a reminder on the APP for you to make sure you have your pet(s) attended before cleaning.
We are still keeping improving the performance of sweeping and there will be some good ways to avoid the brushes getting tangled. Meanwhile, we recommend clearing the brushes timely. BTW, we provide a mini brush with bush-hook for the user to clean the brushes.
Narwal will not share or transfer your personal information to any third parties without your authorization or consent. If you don't want the robot to collect your information, you can still use the machine without connecting with WIFI.