Nanoleaf Shipping Status Update
Hi Kickstarter backers,
There's some good news and some bad news. The good news is we have started shipping out bulbs again. We shipped about 100 bulbs this past week and will continue to do so in the next few weeks (the week of 10/1 is a national holiday in China and our manufacturing facilities have been put on hold).
The bad news is, we have some quality issues that we’re dealing with. As you all know, we offered three different brightness of bulbs – 1200 Lm, 1600 Lm, 1800 Lm. Of the three types of bulbs, the 1200 Lm bulbs are having some problems during the “burn in” test (a series of stress tests lasting for several days). We are working on identifying the problem and we have been going through several iterations of fixes. Unfortunately, with each fix, we need to manufacture a new set of at least 20 bulbs and put them all through several days of stress tests to see what percentage of them fail, right now we’re at a 15% failure rate for the 1200 Lm bulbs. Our goal is to get the bulbs to a failure rate of less than 2%. Unfortunately, with the 1200 Lm bulbs, it seems like we still have a bit more work to do, but we will send out another update once we fix that problem to keep everyone in the loop.
In the meantime, the 1600Lm bulbs and 1800Lm bulbs are ready to go and they will be shipped out in the order that the pledge was placed. For those of you that ordered the 1200Lm bulbs, please bear with us while we ensure a high quality final product before shipping out the bulbs. For those of you that have already received a 1200 Lm bulb, do not worry as your bulbs are ones that have passed the burn-in test. Typically we have found that if a bulb were to fail, it will fail within the first few days of usage. If you do experience any problems with your bulb, please do not hesitate to log a support ticket at http://support.thenanoleaf.com and one of our representatives will help you through the problem.
On a side note, we took the feedback of our backers and added a top cap to the packaging in order to stabilize the bulb during transport. We also made the packaging thicker to reduce the risk of damage during transport. See below for an updated picture!
Thank you all for your continued patience and support.
The Nanoleaf Team