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correction: I paid for three and only ever received one.
I'm extremely diappointed.
I paid Nando $105 for three frames and only ever sent two. I've sent numerous emails about this in the past 10 months. Since February I've sent four emails including photos of the package I received showing only one frame, and I've received no response. I've been so patient and understanding about this and given you more than enough time to resolve this. however this is unprofessional and unacceptable.
You have broken the trust and respect from the people who funded $30,000 for you to achieve a creative dream project.
Effectively I've paid $105 to receive something you charged other $35 for and you've pocketed the rest. That is called theft.
Meu frame chegou! Ficou travado na receita provavelmente, mas tá na mão!
Ficou mto animal! Parabéns pelo trabalho.
Nando, still wating for the frames and your response. Despite you've told that will get in contact, I'm still waiting any news from you...
Oi Nando, tudo certo?
Pelo que aqui abaixo parece que alguns frames estão perdidos no limbo, e acho que é o meu caso, não tenho nenhuma novidade do tracking daqui e já faz quase 2 meses que eu acho que você os enviou.
Também havia mandado email, mas li aqui que rolou um Gmail down, então se puder dar um toque para tentarmos ver o que aconteceu, agradeço.
Oi Rodrigo e Chico. Vou mandar mensagens privadas com as respostas ja que incluem os seus enderecos. Abs, Nando.
Oi Nando, tudo bem? Eu vi que você teve problemas com seu email e fiquei com medo do meu ter sido um dos que ficaram perdidos. Eu também não recebi o frame do filme. Quando puder me dar um alô para dizer se está tudo ok, eu te agradeço. Um abraço, Rodrigo David
Nando, não consigo resposta sua sobre o envio dos frames. Não os recebi até hoje. Poderia me ajudar?
Nando, the frames came today. They are amazing. Sorry for bugging you.
Hi Anthony. Yes I did. The 3 frames will be shipped and tracking emailed to you. Once tracking goes out, I will email you. I did not have a box large enough for the three, so I will get that this afternoon and mail to you tomorrow. Tracking will likely go out tonight.
Hi Nando, i hope you received my last email with the option that I chose. can you inform me when you ship them and possibly email me the tracking information as well? that would be great.
I haven't logged back here in a long time as all the communication I have had with people has been over email. I had issues with my gmail account, which after reaching 130GB of emails started not loading messages anymore. I then created a new account (firstname.lastname@example.org) to use as my personal email. Please use that one if you need to communicate with me.
I must have missed your message(s) during this period and apologize. There are a handful of frames that people still have not received (along with yours). I am mailing those out tomorrow and am happy to send yours.
The main problem with the shipment of the frames happened in the summer when I shipped out all of the frames out of a USPS office in Washington state and from there about 50 frames went "missing".
This caused a lot of problems as I was no longer making frames since my belongings were packed up and on their way to my new home near Seattle. At this moment, I am still not able to make frames as my laser hasn't yet been installed.
The sale of the extra frames on Etsy is actually helping take care of the extra costs as at this point I still have not made any profit on the project.
I hope that despite your frustration in this process you can understand this situation.
I will take care of your shipment tomorrow as I mentioned above.
You may or not be busy, over the past 6 months i've sent a few messages only to be ignored. Since yesterday I've sent messages, tweets and emails over this subject. To be clear, my address never changed...I was sent the shirt & poster so you had my address correct at one point. I have not received my panel and it really sucks being ignored. I thought you were an amazing artist and went out of my way to back your project here. The pledge of $200 that was made guaranteed me a panel correct? it was never sent and to make things worse you sold the extra panels on etsy. It sucks but it makes me not want to back another artist on Kickstarter.
Nando, it's been a while since you first shipped out the panels. I have never received mine and you haven't responded to any of my emails or messages regarding so since July 28, 2013. I'm a little bummed about this. Also it's nice that you were selling leftover frames on etsy without making it up to people like me who should have gotten a frame to begin with. I don’t know what happened, but it would be cool if you responded.
peace and have a happy new year.
nando, i sent you an email. if you haven't received it please let me know. I can just post it here....if that's easier.
Same here... any updates on the film itself, Nando?
Well, I received my frame a while back but I would sure like to see the actual film so I know what it is about.
Sept 24th, haven't received anything. Haven't heard anything...my address never changed. just seeing what's going on. :(
Nando, any luck on this?
Have you shipped any of them?
August 29th 2013 still haven't received anything from Nando... my e-mails no go unanswered
Got my frame today, looks so good! Congrats
I have received a lot of emails regarding new addresses. It is not my intention to ignore them but it is hard to stay on top of all responses. I will surely reconfirm addresses before I ship anything.
After a hiccup on schedule, I have regained focus on the project and am again in the middle of production. My ETA is likely November, but surely before the end of the year.
Thanks again for your patience!
I've messaged you a few times about my change of address and all messages have been ignored (for months) please reply to any of my messages. Also please include an updated eta
Oh man! I know it won't be long now and I am so excited to see the results of all your hard work! Your art is beautiful and thought-provoking. To hang one of your pieces on my wall will be an honor. Thanks Nando.
Hi there Nando,
Thanks so much for today's update! I can only imagine what an enormous project this must be, and really look forward to seeing the final product. I really admire how far you're pushing the medium with this piece and I wish you tons of luck as it progresses. Cheers, good sir!
Can't wait to see the letter-pressed poster in person! I highly recommend checking out the process photos and video on Nando's site www.nandocosta.com
love the progress update with the calendar test. Glad to see your new toy put to use by already making beautiful things. Great work!
Acabei de mandar o pagamento via PayPal.
Agora só acompanhar a produça foda!
sem problemas, só mandar que eu acerto!
o email é bruallucci[at]gmail.com
Quando eu vi a primeira ilustra que vc fez eu sempre imaginei uma animacao disso... Hehehehe.
Fico feliz em poder ter ajudado...
Espero que fique foda!
Qual o seu email Bruno?
Opa Bruno. Obrigadao! ... ;)
Normalmente eu nem cobraria as eh que a grana esta bem apertada pra producao acredite se quiser hehehe... Mas entao... caso voce tenha PayPal, oce poderia mandar por la... Eu te mando um email agora pra vc ver.... Abs, Nando.
Primeiramente parabéns pela série, certeza que ficará incrível!
Mal posso esperar para ter o meu pedaço! E sobre ele, tenho uma dúvida: eu escolhi o de U$35 só que não coloquei os U$10 de entrega aqui no Brasil. Como eu posso fazer isso?
Hey Alex. Sorry for not answering sooner. Please look at the FAQ. I just updated it. Thanks! Nando.
Hey Nando! Congratulations!!
I've wanted this illustration on wood for a long time... now I got a fuel to my desire!! I'm glad to be funding your project, as it is my first contribution on kickstarter as well! Good luck!
A foot note: I couldn't add $10 to ship to Norway... what do I do then? I already pledged it.
Hi. Sure, I can start a separate option for that. Please check back in 15 min. Thanks for the interest.
Can i get a "The New America" T-Shirt through other means ?