Shipping will be charged after the Kickstarter campaign concludes and is based on the actual costs incurred to ship. Shipping costs vary widely based on where you will receive your reward and which reward tier you have chosen. Unfortunately, a one size fits all price isn't manageable. You will pay for shipping in our Pledge Manager, which you will receive links to shortly after the Kickstarter campaign ends.
Dependant on your pledge, the product will potentially be a multi-mailer, quite large and heavy (base product approx. 15lbs), resulting in relatively high shipping fees. The weight of the product may also increase slightly based on unlocked stretch goals.
Shipping costs as currently estimated:
Base Product Only
New Zealand: US$65
Our current estimation for shipping is October 2019. We want your orders to be delivered on time as much as you do; however, history has shown that despite the best laid plans there is always a chance of delay. Rest assured we will communicate with you throughout the process so you are kept up-to-date.
When dealing with a large number of orders, there is always a chance that errors will occur. If after you receive your order, you find that there are items missing, please contact us at the email provided upon checkout and we will send you the missing items as soon as possible.
If your package arrives damaged, please take a few photos of all items and email them to the email provided upon checkout. We will send you replacements for the damaged items as soon as possible.
If a package is not delivered due to a backer's fault (wrong address given, backer didn't claim the delivered package from their post office, etc), we will not be held accountable nor will we resend another package. If the package is not delivered due to a postal service fault we will resend the experience.
When this campaign is over, you will be requested to complete a survey in our pledge manager through which you can let us know which items you have ordered as well as where you would like us to ship your order. Keep in mind that your order may be shipped sooner or later than the estimated delivery date. Please give us an address that will surely not change (If for example you think that you may be moving to a new house in January, please give us the address of a friend or relative to ensure a successful delivery).
Please note that your order may be delivered in multiple packages.
Deadline for certain pledge levels
Given the nature of this product we will need to set strict deadlines for receiving collaborative material from pledgers. We will inform you of these deadlines once the Kickstarter has been finalised. Failure to submit by the deadline will exclude you from the personalized aspect of the experience.
Through this campaign you may receive updates on The Mysterious Package Company's other upcoming projects.
Even though this is a Kickstarter our terms and conditions do still apply. Please visit our site for full terms and conditions. https://mysteriouspackage.com/pages/terms-of-service
BY PLACING A PLEDGE ON THIS CAMPAIGN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THE RISKS & CHALLENGES STATED IN THIS SECTION.
Risks and challenges
The Mysterious Package Company has been manufacturing and shipping mysteries of this type since 2012. To date, we have successfully completed several pre-order driven experiences, delivered thousands of Mysterious Packages worldwide, and have become quite adept at this process. We already have the technology, skills, and staff required to manufacture and fulfill very large numbers of orders.
The artifacts are being designed, the story has already been written, and is about to enter the implementation stage. There is always the possibility that this can take longer than we anticipate, as we are very detail-oriented, and will opt for getting every detail right over being fast every time.Learn about accountability on Kickstarter
- (30 days)