The market has become very competitive and we need to bring the Mycestro first to market to claim our space. As Kickstarter backers, you were able to pledge less than $100 and select a Mycestro as a reward. However, as we’ve moved forward with manufacturing, we've found our initial cost estimates were too low. As a result, the Mycestro is now available on our website for $149.
We’re excited to be able to announce a number of changes which will allow us to speed up the process of sending reward Mycestros to the rest of our Kickstarter backers:
- We’re finally moving into large-scale production of the Mycestro which should make units available much faster. As part of this transition, we’ve made considerable improvements to the PCB design to increase our yield and reliability
- We’ve redesigned our bed-of-nails test fixture - which has reduced our testing time from 2 minutes to 10 seconds - and ordered a second fixture
- We’ve improved the firmware to version 2.01, which has improved power management and cursor motion. In addition, we are now embedding the firmware into the controllers prior to manufacturing, which saves even more production time
We will continue shipping to all of our Kickstarter backers, but at the same time we will be fulfilling orders on our website…and we will continue to ship to Kickstarter backers until everyone that backed our project receives their reward.
Thank you for your continued patience! It’s been a long road, but with these latest improvements we should be able to ship much more quickly than we have been.
The Mycestro Team
My name is Clara and I’m just dropping in to update you all on what’s been happening during our long spell of silence.I know it’s been frustrating waiting on us to get around to bringing you in the loop. I’m so sorry.
We have been insanely busy!!! The bad news is that we’ve been having manufacturing issues with the various colors. We’ve only found a handful of black Mycestros that were good enough to ship. Our manufacturer is working with us trying to solve the problems. Unfortunately, at this point we do not have a date set for their arrival.
The good news is that we continue to send out right-hand white Mycestros as fast as we can get them in and tested. We have US shipping down to a science now! We are also working through customs issues for our international backers.
Those of us in customer service/shipping are so grateful to those of you who have brought to our attention some of the customs issues individual countries are experiencing. A special shout-out to Christoph Wagner for sending us a German translation of the Quick Start Guide!
Thank you so much for your support and patience. You’ll be hearing from me again as we get more updates.
It's been a while since my last update, and a lot has happened. We're excited to be shipping white right-hand Mycestros! We've been shipping domestically for the past weeks, and we're starting to work on international orders. Because it's been a while, we're sending out emails to our backers asking you to confirm your shipping addresses one last time. Please watch for that email; when you receive it, you've reached the front of the line!
As you can imagine, we are super busy right now handling all the emails and calls coming in from our new website at www.mycestro.com. Our new customer service department is swamped! I am sorry, but we're just not able to monitor the Kickstarter website as we have in the past; Lisa is busy full-time now managing the office and shipping Mycestros.
For service, please email firstname.lastname@example.org instead of using the Kickstarter message system. We have several people answering those emails as quick as they can, backed up by the entire R&D department. The new website also features updates on our blog and an online user guide.
Many of you have sent in positive emails to us after receiving your Mycestros. Thank you so much for your encouragement; it makes this all worth while. Please be assured that we are working hard to get you all your Mycestros, and I hope you enjoy them!