I know some of you still have not received your Mycestro and are wondering what’s going on. We continue to ship Mycestros to our Kickstarter backers and well over half of our backers have received their Mycestros to date.
Your support in getting this whole project started has been tremendous and without the Kickstarter community we would not be where we are today.
Here’s the deal, we’ve noticed quite a few comments asking why we are selling on the web when backers are not fulfilled. It’s very easy to explain, we futzed up, and didn’t realize that we greatly underpriced the Mycestro when we did the Kickstarter project. As it stands, every Mycestro we sell today allows us to ship Kickstarter units tomorrow. If we didn’t sell Mycestros on our website or other sites, we’d have to close our doors. We don’t want that to happen and I know you don’t want that to happen. Believe me, there would be nothing I would prefer more than to ship out all the Kickstarter units today. If you stop and think about it, there is nothing gained by us not sending you your unit. The best thing we could do for the company and you is to sell, sell, sell. The more we sell, the more cash we have to ship out Mycestros to the backers who helped us get started!
I’m going to ask once again that you please be patient, you are not forgotten. We continue to ship Kickstarter units. BTW, the units are really working great and I know you will appreciate your Mycestro when you receive it. In the meantime be our advocate. It just doesn’t make sense or gets you your Mycestro sooner when bullets are flying past our heads.
Which brings me to the next topic: Mycestros of a different color and lefties
All of these units are on hold. We received one batch of black and some prototype cyan, magenta, and yellow units from the manufacturer, but only a handful were acceptable. We sent the rest back to the manufacturer, and are still negotiating on their replacements and the rest of the order, starting with the white left-hand units. We are inching our way to a resolution, but the good news is we do have white right-handed Mycestros.
We have been switching backers to white right-hand units which we have in inventory, or, as a last resort, offering to refund backers the amount that Kickstarter gave us on the backer’s behalf. Kickstarter keeps a fee, and of course, we can refund only money that we received.
For those of you who pledged for a black or color unit, we can switch your order to white. If you would like to do so, please send an email to customer service (firstname.lastname@example.org) with your request, your latest shipping address with phone number…and don’t forget to confirm your T-shirt size!
Here’s some good news:
Keep in mind that we ave limited resources, but, we really want all your constructive comments to not go unnoticed, that’s why our call center is now going to handle comments and questions from our Kickstarter community. All of the Kickstarter messages will now go directly to our Customer Service group.
Here’s some more good news: updates to Firmware and Software:
Thanks to feedback from our backers and customers, we have enhanced the Mycestro firmware and released new firmware and software versions (both designated v 02.03) to address a few issues. Changes include:
- Updates to the Mycestro Application, including a registration page
- Bug fixes in USB communication between Mycestro and Control app for transferring settings and updates
- Fixes for the freezing issues
- Speed improvements in USB communication
- Removed the auto calibration and created a better manual calibration method
Why am I telling you this? Because I want you to know that we continue to make progress. This certainly has been a journey, a learning opportunity and an adventure, and I appreciate the role Kickstarters have played in making this happen. We would love to be able to send all Kickstarters their Mycestros of choice, and certainly had intended to do so. As noted above, we are still sending Mycestros to backers every week and will get you yours as soon as we can.