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Mycestro™ is a 3D mouse that fits on the index finger and allows you to control your computer with hand gestures and mouse functions.
4,010 backers pledged $354,115 to help bring this project to life.

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Mycestro Kickstarter Update

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Hi Everyone,


I know some of you still have not received your Mycestro and are wondering what’s going on. We continue to ship Mycestros to our Kickstarter backers and well over half of our backers have received their Mycestros to date. 

Your support in getting this whole project started has been tremendous and without the Kickstarter community we would not be where we are today. 

Here’s the deal, we’ve noticed quite a few comments asking why we are selling on the web when backers are not fulfilled. It’s very easy to explain, we futzed up, and didn’t realize that we greatly underpriced the Mycestro when we did the Kickstarter project. As it stands, every Mycestro we sell today allows us to ship Kickstarter units tomorrow. If we didn’t sell Mycestros on our website or other sites, we’d have to close our doors. We don’t want that to happen and I know you don’t want that to happen. Believe me, there would be nothing I would prefer more than to ship out all the Kickstarter units today. If you stop and think about it, there is nothing gained by us not sending you your unit. The best thing we could do for the company and you is to sell, sell, sell. The more we sell, the more cash we have to ship out Mycestros to the backers who helped us get started! 

I’m going to ask once again that you please be patient, you are not forgotten. We continue to ship Kickstarter units. BTW, the units are really working great and I know you will appreciate your Mycestro when you receive it. In the meantime be our advocate. It just doesn’t make sense or gets you your Mycestro sooner when bullets are flying past our heads. 

Which brings me to the next topic: Mycestros of a different color and lefties 

All of these units are on hold. We received one batch of black and some prototype cyan, magenta, and yellow units from the manufacturer, but only a handful were acceptable. We sent the rest back to the manufacturer, and are still negotiating on their replacements and the rest of the order, starting with the white left-hand units. We are inching our way to a resolution, but the good news is we do have white right-handed Mycestros.

We have been switching backers to white right-hand units which we have in inventory, or, as a last resort, offering to refund backers the amount that Kickstarter gave us on the backer’s behalf. Kickstarter keeps a fee, and of course, we can refund only money that we received.

For those of you who pledged for a black or color unit, we can switch your order to white. If you would like to do so, please send an email to customer service (custsvc@mycestro.com) with your request, your latest shipping address with phone number…and don’t forget to confirm your T-shirt size! 

Here’s some good news:

Keep in mind that we ave limited resources, but, we really want all your constructive comments to not go unnoticed, that’s why our call center is now going to handle comments and questions from our Kickstarter community. All of the Kickstarter messages will now go directly to our Customer Service group. 

Here’s some more good news: updates to Firmware and Software: 

Thanks to feedback from our backers and customers, we have enhanced the Mycestro firmware and released new firmware and software versions (both designated v 02.03) to address a few issues. Changes include: 

  • Updates to the Mycestro Application, including a registration page 
  • Bug fixes in USB communication between Mycestro and Control app for transferring settings and updates 
  • Fixes for the freezing issues 
  • Speed improvements in USB communication 
  • Removed the auto calibration and created a better manual calibration method

Why am I telling you this? Because I want you to know that we continue to make progress. This certainly has been a journey, a learning opportunity and an adventure, and I appreciate the role Kickstarters have played in making this happen. We would love to be able to send all Kickstarters their Mycestros of choice, and certainly had intended to do so. As noted above, we are still sending Mycestros to backers every week and will get you yours as soon as we can.  

Thank you.
Nick

Still Shipping!

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We continue to send out Kickstarter rewards in between fulfilling holiday sales. All of these boxes went to Kickstarter backers earlier this week. And as always, we remain committed to getting rewards to 100% of our backers!

Latest Update

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We are grateful for the support of the Kickstarter community. We have shipped well over 2,000 Mycestros to date and continue to ship more each week to our Kickstarter backers.


The market has become very competitive and we need to bring the Mycestro first to market to claim our space. As Kickstarter backers, you were able to pledge less than $100 and select a Mycestro as a reward. However, as we’ve moved forward with manufacturing, we've found our initial cost estimates were too low. As a result, the Mycestro is now available on our website for $149.

We’re excited to be able to announce a number of changes which will allow us to speed up the process of sending reward Mycestros to the rest of our Kickstarter backers:

  • We’re finally moving into large-scale production of the Mycestro which should make units available much faster. As part of this transition, we’ve made considerable improvements to the PCB design to increase our yield and reliability 
  • We’ve redesigned our bed-of-nails test fixture - which has reduced our testing time from 2 minutes to 10 seconds - and ordered a second fixture 
  • We’ve improved the firmware to version 2.01, which has improved power management and cursor motion. In addition, we are now embedding the firmware into the controllers prior to manufacturing, which saves even more production time 

We will continue shipping to all of our Kickstarter backers, but at the same time we will be fulfilling orders on our website…and we will continue to ship to Kickstarter backers until everyone that backed our project receives their reward.

Thank you for your continued patience! It’s been a long road, but with these latest improvements we should be able to ship much more quickly than we have been.

The Mycestro Team

Update from Customer Service

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Hey guys,

My name is Clara and I’m just dropping in to update you all on what’s been happening during our long spell of silence.I know it’s been frustrating waiting on us to get around to bringing you in the loop. I’m so sorry.

We have been insanely busy!!! The bad news is that we’ve been having manufacturing issues with the various colors. We’ve only found a handful of black Mycestros that were good enough to ship. Our manufacturer is working with us trying to solve the problems. Unfortunately, at this point we do not have a date set for their arrival.

The good news is that we continue to send out right-hand white Mycestros as fast as we can get them in and tested. We have US shipping down to a science now! We are also working through customs issues for our international backers.

Those of us in customer service/shipping are so grateful to those of you who have brought to our attention some of the customs issues individual countries are experiencing. A special shout-out to Christoph Wagner for sending us a German translation of the Quick Start Guide!

Thank you so much for your support and patience. You’ll be hearing from me again as we get more updates.

Clara

We've moved to www.Mycestro.com!

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Our new website's homepage
Our new website's homepage

It's been a while since my last update, and a lot has happened. We're excited to be shipping white right-hand Mycestros! We've been shipping domestically for the past weeks, and we're starting to work on international orders. Because it's been a while, we're sending out emails to our backers asking you to confirm your shipping addresses one last time. Please watch for that email; when you receive it, you've reached the front of the line!

As you can imagine, we are super busy right now handling all the emails and calls coming in from our new website at www.mycestro.com. Our new customer service department is swamped! I am sorry, but we're just not able to monitor the Kickstarter website as we have in the past; Lisa is busy full-time now managing the office and shipping Mycestros.

For service, please email custsvc@mycestro.com instead of using the Kickstarter message system. We have several people answering those emails as quick as they can, backed up by the entire R&D department. The new website also features updates on our blog and an online user guide.

Many of you have sent in positive emails to us after receiving your Mycestros. Thank you so much for your encouragement; it makes this all worth while. Please be assured that we are working hard to get you all your Mycestros, and I hope you enjoy them!

Thanks,

Nick