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Update, finally heard back from @Mycestro about my refund, they want to deduct Kickstarter fee and credit card processing fee! I have moved this disagreement to Twitter. Please join us in complaining about this horrible experience.
Where is my device?
Two years. No response to emails requesting a full refund. Disgusting.
Claim with the BBB has been filed. Project has been reported to KS.
No wonder you require all comments on your website to be moderated before being posted. You know the people you have stolen from are unhappy.
The thing that ticks me off the most is that Mycestro is shipping standard orders before fulfilling Kickstarter orders. Not the way it's supposed to work, fellas.
I'm pleased to report that I received a refund (less Kickstarter fee) today; 24 days after submitting my request via email.
I received an email about a refund 18 DAYS AGO. No refund has been accredited to me and I reported this project to kickstarter. Enough is really enough.
It looks like their twitter is alive and well. Maybe we should all start voicing our opinions there as well, but I have a feeling they will be deleted.
Congrats on getting your project our there in the open BY STEPPING OVER ALL THE PEOPLE THAT SUPPORTED YOU WHEN YOU NEEDED MONEY TO GET THERE.
With 32 projects backed, this is the only disappointment. No responses to my refund request, and at two years past funding, my professional need for this device has expired. As has my interest in waiting for them to deliver. I have filed a complaint with Kickstarter, as it seems that they are selling the item but have not delivered to those who funded it. I believe the legal term for this is fraud. Next step is the BBB of Ohio.
If anyone is pursuing class action status I am interested in joining.
Reported to Kickstarter for not replying to messages and not giving updates... So sad...
Project reported to Kickstarter...
You are not replying to messages, not giving updates - it has been TWO years since I backed you.
I want a refund!
almost as bad as the L8 Smart Light .. i backed that in 2012 ......
FYI: You may REPORT this project by going to the project page and scrolling at the bottom. Pick the most suitable reason (ie: lack of updates and communication with backers) https://www.kickstarter.com/projects/mycestro/mycestrotm-the-next-generation-3d-mouse
What upsets me the most with this "project" is their lack (a better wording would be "complete absence") of response to either of my three polite queries made both in this comments section and directly by emailing to email@example.com and likely it seems that I am not alone in this position.
It is the kind of projects so badly managed.. I will follow with interest the request that many of us called a class action in order to get a refund. To the kickstarter management team at least I would ask that they put this company on a black list so that further backers would not be victims of such bad behavior from a project creator.
Well I just put in a support ticket with Kickstarter to try and get a backer history accounting of who has got their pledge fulfilled and who hasn't. So make sure your Backer history is up to date. This is in the upper right hand corner drop down menu. If you don't have your pledge filled, make sure "got it!" is unchecked if you do, check it. Thanks!
Until now, no reply from them.
They seems to be avoiding me for the full refund.
@surdeal. You can get your refund but they will make you pay the bloody kickstarter fees which you should be.
My keyboard made me write something wrong.
Is not there a way to initiate a class action so that we can obtain what we paid for?
Can someone answer this?
Thank you guys.
Most disappointing project to date..Sigh.
Also with the nothing received. If there are refunds I would like one. The project I wanted this for is long past.
Backer 1159. Nothing. Two years and this dip wad can't deliver. Can't answer emails, can't bother to say "I'm sorry."
Nothing received in Japan.
Is not there a way to initiate a class action so that we can obtain what we paid for?
Can someone asserted this?
I received an email on the refunds.
They had the bloody guts to tell me that I have to pay for kickstarter fees.
I demand a full refund as this is @creator fault.
Still waiting for the white one, which they stated would be shipped in November/December. This is ridiculous - waiting for two years -- I want a refund!
as much as I hate to say this... Is it possible to get a refund?
I'm getting a refund as well. way too long.
I WILL NOT recommend any friends to back them or buy their products.
Their excuses for not able to send is that they are STILL MANUFACTURING the white ones.
I agree with the last few commenters. It is almost two hears since I backed this project and since you started shipping I have sent you several messages asking for a estimated delivery date but I haven't heard anything from you.
I am starting to lean towards a refund!
Totally agree with Jeffrey and Julia. 2 years waiting is enough. I want my refund
I totally understand you guys are facing with the manufacture issue. However, that will be a good approach for giving us an update on regarding the project and giving us an estimated delivery time schedule. Please do understand, as a backer, 2 years waiting is long enough. Since the time being and technologies growth, I start thinking the product I backed is worth the money or not. I kindly advise that you should be quick or you may face a big numbers of refund. Good luck.
At this point in time, given that it has been almost two years since I backed, and I still have not received the product, but you can buy it on their website, I'd like a refund.
You should have shipped to your Kickstarter backers first.
It's my first pledged project on kickstarter, till now no communication,no schedule for shipping. The kind of company will destroy whole crowd funding businesses
You can buy the Mycestro on their website... why have we not received ours??? We backed, funded this product but have yet to receive anything?!??!?! you took out money and have not fulfilled your end of the bargain. Its projects like this that make me reconsider ever using crowd funding again. No updates no communications??? How about a shipment schedule? You choose to ignore the people that backed you in the first place.
Since this entire company is allergic to customer service or transparency, here is the latest news I got in regards to colored versions:
We are struggling with the manufacturer for those units. They gave us several promise dates and then backed out. So at this time I have no way to even tentatively guess when we will be able to move forward with them.
I guess I'll take some solace in the fact that the universe is just, and they have companies blowing them off as if they don't matter the same way they have blown off their kickstarter backers.
Thank God I'm only out $99. Could have been worse. No, wait, it is worse. I was dumb enough to back this. I'm an idiot and this project is proof. Awwww, crap.
I respect the challenge the team has gone through to start this business. However the key to any successful endeavor is to take care of the customer and we at Kickstarter were their first customers. We provided the backing to get this business off the ground yet we are not receiving our products, many 2 years later. I have had enough and am asking for a refund.
This is more and more a bad joke. Mycestro is the single reason I stopped backing other Kickstarter projects. I hope you're happy about that.
Give me a refund.
What is going on????? You where backed by people on kickstarter but are not shipping to them??? Send us our mycestro or give me a refund!!!!
I stil waiting 2 year late????
Where can I find the link for the refund?
I requested a refund through the customer service email and it was granted minus the KickStarter Processing fee.
Thank you for being a loyal Kickstarter backer, and for your patience!
I'm sorry, but at this time I can't give you an exact date as to when the black right-handed Mycestros will be available, because our manufacturer hasn't given us delivery dates yet. The only guarantee our manufacturer has given us is white right-hand units.
We understand that you may not want to wait. If you prefer to receive a refund, please let us know. Based on your $99 donation, the non-refundable Kickstarter fee of 5% would be $4.95, so your total refund would be $99 - $4.95 = $94.05. Due to the transaction being past 60 days, we will have to process the refund through either PayPal or a check.
Please let us know if you would like a refund, or if there is anything else I can help you with. Again, I’m sorry that we were not able to meet your expectations. I hope that we have the opportunity to earn your business in the future.
Good post, J.W.
This is really a sad outcome for us backers. It makes me never want to back another kickstarter protect like this. Fortunately, I've done 7 kickstarters, including this one and this is by far the most screwed up of them all.
Please excuse my negative words, but sorry - the way you handle this project is simply annoying. Any other project manager would be fired if he had handled a project this way. I guess you made all possible fails that could happen in a project:
* Technic: You had huge technical problems although you claimed in the project description that you have a working prototype. Of course, by bringing a product to mass production, there are tons of little things you couldn't foresee. But as an experienced product designer you should have been familiar with such problems.
* Time schedule: You made a very optimistic schedule and even made hope to all backers that the schedule could be narrower than planned. That means that you expected to ship the minimum number of units you needed for funding (~1200 units) whithin the 7 months after a successful funding. A rough guess would estimate a production/shipping period of about 2 months for the final product. As of now, you needed seven months for producing/shipping 2000 units until Oct. 2014. By keeping that pace, you would need 13 months to ship all ~3800 right hand units after the initial shipping date. And the left hand units have no schedule at all....!
* Customer Care: You always claim that the Kickstarter backer would be the greatest community you appreciate sooooo very. But by pushing them back in line in favour of "non-backers" you simply spit in the face of all of your appreciated supporters.
* Communication: You gave only very vague updates until now. We read announcement after announcement but none of them had real content. While reading your updates, I see NO real value I can take out for myself.
* Sourcing: Obviously, you were not able to make contracts with foundries that have a reasonable capacity. Otherwise you would have had the right number of units in the right quality in the right quantity within 1 to 2 months after starting the production. Other Kickstarter projects prove the possibility of such schedules with external production and assembly companies.
* Quality: I read here that you had to replace units multiple times. This although you claimed that you test every single unit - which is the reason you claim for the limited shipping speed.
You claim to have an experienced engineering and management team. But all I see here on the Kickstarter page is more and more a disaster of which I more and more think of that it is simply a FAKE at all. The only hope I have is that it seems that some people REALLY confirmed the existance of the product as they had it in their hands (with a quite negative tone...!), but who knows who they are.....?
So, the only constant I see is that you are having problems. It seems that you run in "survival mode" now for much over one year. This is feasible for a project for a short time close to the deadline. But you missed your own deadlines several times and it seems that you were not able to establish a proper quality system and scale scaleable things. Basic things to run successfully a company. I hope you are not proud of this chapter of your business career...!
Can we have some updates on your progress of delivery? It has been 2 years already. If you prefer to sell to new customers, at least have the decency to refund us. Don't keep us waiting. What type of businessman are you?
Still waiting for a righthanded white - in store?
Still waiting no info ! ! ! ! ! !
Please give details delivery urgently. . . . . . .
lol the cake is a lie
"Right-handed Mycestro, in white
In stock" ?!?! (from "mycestro.com/shop/")
what the hell........
Where are the Mycestro for kickstarter backers?!
I'm still waiting my Mycestro!!!!
@Creator I'm still waiting my Mycestro.
Could you inform us about sending progress?
How many Mycestro are sent? ...
I really want to know where I can apply for a refund. This is the worst kickstarter experience I've ever had.
I have yet to receive the 2 Mycestros I pledged $198 on 03/28/2013 - nearly 2 years ago! The last communication I received was on 11/28/2014. WHAT IS GOING ON????