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Guys. Ask for your refund.
They are not making any color of the right. I think they are not making of the left either.
It's been 2.5 years and they are not producing any result.
And they keep telling us to change to right white.
I advise you to stop waiting for it as they already open their product for public market to buy.
I believe it will still a long waiting until other colors coming and the left hand ones.
They are posted colored ones just to bluff you to support them and then dump you once their product out. They dun even care your email or comments now.
Hi, I am one of the earliest backers, I even backed this project for 2 units. But till today, there is no further communication on when i will be seeing any MyCestro. You had repeated requested for my shipping address which i have repeated replied to you. But still no package sent, no tracking no... please respond.
What a business model... make your backers waiting over 2 and half years.
Just got an e-mail to supply shipping address... looks like there's some movement!
Same here... still waiting for a right white classic
Same here... still waiting for a white one (right...)
2,5 years now... Luckely i'm a very patient guy...
Didn't have any news about it. It's a HUGE delay and not a very professional behavior with regards to us backers. How can I get my money back? I'll report this to the kick starter admins
The get it for any one else before the backers. If I get lucky I get it before I don't use an PC any more!!!!
This i get in april!!!
I have added you to our shipping queue. Thank you so much for your quick response. When you have reached the top of the short queue, you will receive an email notification including a tracking number so that you may track your package as it ships to you.
But nothing happend.....
@Nick MastandreaIs, is there any way I can get a refund so I can purchase the retail version instead? This is getting ridiculous. I just need a unit to review for a YouTube segment. Id rather not purchase one from ThinkGeek then suddenly get the one I backed on Kickstarter 5 years later.
I've had my 2 mycestros now for 2 months under daily usage (one for work and one for home).
I'm still very, very happy with the product, freaks people out at work. Initially had issues with the blue-tooth connection at work, but after repositioning the dongle into a USB hub in the open the lag completely disappeared.
Battery life is a tad disappointing. After a full day it will start to get unresponsive around 4pm.
My biggest issue has been strap failure. I've had both break: the flexible bit inside the strap broke into two bits which means it loses its grip -- first my work one, which they kindly and quickly sent a replacement, but before I could install it, the home one broke too (though worse than the work one which can still just sit on the finger). So the home mycestro's strap got replaced, and now I'm struggling with getting customer service to answer my emails about another strap.
Anyone else having issues with the strap?
I experienced exactly the same. I'm quite disappointed about their unbelievable concept of shipping a product that looks fine at the beginning and after a while all of a sudden pops up and floats the battery. The response of their team is just ridiculous.
Just an update to those who have not yet received their promised device - make sure you test it throughly in the first 90 days you receive it because Nick's company is only giving you a 90-days limited warranty.
I had issues calibrating mine until version 2 came out of the software so I haven't really used it for months. Now a few weeks ago when I finally was able to start using it for real one day I noticed that the whole thing popped open. It seems that the battery malfunctioned and when I tried to put the thing back together it no longer fits into the tiny case. I checked with customer service what can be done :
"Hi Mycestro Team,
I’m one of the lucky backers that already received a white right-handed Mycestro. I’m also one of the unlucky ones whose Mycestro popped open (can’t really describe it any other way). There does not seem to be any broken parts however I’m unable to put it back together. It seems like the battery is now bigger than it is supposed to be so the parts no longer fit inside the casing…
Have you received any such feedback before or mine is a unique case?
Their response was:
Thank you for being a loyal Kickstarter backer!
It sounds like you may have a bloated battery. Unfortunately you are outside of the repair warranty.
You may choose to pay to have your Mycestro repaired. I've asked our Quality department, and they estimate it could cost $30-$80 to repair your Mycestro, replace the battery and/or modified components. If they are unable to repair it, they may choose to replace it. If you wish us to repair your Mycestro, we are able to accept PayPal. We will not know the exact cost to repair your Mycestro until we receive it.
Please let us know you still wish to have us set you up with an RMA and repair your Mycestro.
Lesson learned - no more crowd-funding for me.
Nick, just ship out those motherfarking products and stop avoiding your backers with these despicable delay tactics. Honor your farking project deliverables. Bloody ingrate.
Thank you Sohail, I am a mac user as well.
Your comment really help me to withdraw from the waiting and asking for refund.
Have no idea on how they run a project like this...
I will buy it from you. Just email me on Dj_logic@Hotmail.com with details.
not happy with my mycestro. doesn't work very well on a mac.
doesn't reflect movement very well. yes, it's charged up completely.
if anyone wants to buy mine, i'm happy to post anywhere in the uk.
maybe this is better suited to windows
Not received yet, and my address has since changed...how and where do I update this?
Same here. No reward received yet :/
hi, i also havnt receive my reward. please do update.
where the hell is the awesome reward????
I still have not received my reward. Please update. THANKS
All I have to say is this is the best mouse ever invented to date. I will be buying a second one.
The only complaint is it seems to only have sensors that work best when it is in the horizontal position. If it could detect movements better in vertical positions it would be flawless.
I am still not sure of battery life yet.
The control, the scrolling, it is fantastic. Before this mouse my favorite was the logitech M570.
I wish this company was better with communication as they were absolutely horrible. They are lucky the product is so damn good.
All I can say is those who are asking for refunds is to wait. You have no idea what you are missing in terms of a fantastic mouse.
If this company really ran out of money and undersold, I think they should have taken out a loan to finish the kickstarter quickly and then recouped their money later from new sales. They also should have been giving at least monthly updates instead of just leaving everyone in the dark.
Again, they are lucky their product is so damn good. It is just genius.
Received my mycestro after 2 years, 1 month, 27 days.
Also, I emailed them my new address and they still sent it to my old one. Luckily I had mail forwarding.
I really don't care abot your stupid mouse anymore. Just want my money back!
2 years man... How can you sleep at night Nick? I hope you drown in your own pile of sh*t.
I have yet to receive mine:
Two Mycestro™ MULTI PACK (RIGHT HAND)
Please send my 2 units.
David J Bradley
1551 Twisted Oak Dr.
Reston, VA 20194
Selected the white one. Not yet received anything. When will you deliver to Turkey?
I've switched to white on April 3rd. The order was sent on May 7th and delivered to Poland today (May 12th). As far as one day usage experience goes - it actually works, and works quite well. Whether I'll be willing to switch from standard mouse to Mycestro in my standard daily usage, time will tell, but I'm NOT disappointed by the product quality and they way it works.
So yeah, Mycestro actually exists (at least the white version) and delivers on its main functionality promises. At least I'd say so. It's also pretty cool as far as technical gadgets go.
But come on... the communication, the lies, broken promises when it comes to everything else. That's just awful and terrible. And it's not like they made mistakes at the beginning and then learned... It's still going on. It deserves a big "WTF??!".
Sad that a nice piece of tech gets such a terrible customer experience.
Btw. it's never too late to turn to light side of the Force.
Cannot get an answer from customer support in order to get the refund for my lefthand Mycestro from the past 2 months... really bad customer support...
I really cant wait any longer and I'm not angry. I was let down. I would ask for a refund but its been so long since I back this project I've switched banks twice... Its a bittersweet world for the left hand man. I really hope things sort themselves out but I've all but given up hope on seeing my Mycestro...
Still waiting... (For over 2 years now....)
How are you people who switched to white in the last few weeks getting yours delivered already?
I switched mine to white on Jan 25th and still received nothing.
This comment has been removed by Kickstarter.
I am from Singapore too and was one of the first backers. No replies to my emails which were really polite. Anyway, I have had enough of this and will like a refund asap.
I am sure the people at Mycestro are reading this so please drop me an email since my emails to you are never answered. Thanks! :)
I actually got a refund - minus kickstarter fees but a refund nonetheless
They lie to us. They only produce white and right hand side only..
How is it possible that it took 2 years to build a different color ones?
@Nick. WHERE IS MY FULL REFUND!!!!
I'm from Singapore and I have yet to receive my mycestro. I am wondering when is the expected delivery date? It's been too long, is it possible to ask for a refund?
I anerstant that you, Nick have a hard time to delivery to the backers. But I don't think that it's OK to sell so many to regular kustomer then you don't fill up you promecis. Here is the deal.
*You’ll receive one Mycestro™ in classic white, a commemorative Mycestro Conduct
*Your World™ T-shirt and a listing as a Silver status backer on our website. You’ll also
*receive advance notice and updated information on Mycestro’s availability, as well as
*progress reports throughout the project. Free shipping in the U.S.
*Estimated delivery: Oct 2013
*Ships anywhere in the world
The teknik go forward and your Mycestro is not the same as in 2013. I like to get it know.
After the last update I contacted their customer service to see if I could change my coloured order for L+R to 2 x white R. They were very helpful and responsive: changed my order and sent it almost immediately.
They arrived the other day -- one for home and one for work. I've had 2 days usage and home and one at work. I am very impressed so far: very painless transition from other pointing device to Mycestro. My biggest problem so far is keeping my finger immobile when double clicking.
I realise that the fulfillment is a long time coming, but it's been worth the wait (so far) :)
Finally got my Mycestro yesterday! I had requested that they change my original color option to the white one last week via their customer service email. I have to say that I'm very impressed with it. It is very intuitive and fairly easy to transition from a standard mouse or mouse pad. I had a minor issue from the initial installation where the mycestro wasn't responsive and non of the leds were lighting up with or without usb cable. A quick driver update solved the problem. Device Manager did the trick as the mycestro software download includes the driver files. It's working well now (on Windows 8). Can't wait to test it out with Solidworks and ANSYS.
Too little too late. Anyone notice that the update that finally came out had a bit of the wrong tone. Some chastisement for those of us who have waited so long without timely or effective communication. Pleased to report I got my refund today, check this out.
" We have cancelled your pledge KSxxxx of $149 minus the Kickstarter and credit card fees. Your total refund is $136.04. We hope to earn your business in the future. Have a great day, Melissa"
Good luck to everyone, what a horrible Kickstarter experience.
Thanks for the review Spectrum5GHz. I'm surprised to see there is no Linux app in the store. There was supposed to be one...
Like everyone else, I'm extremely disappointed in the total lack of communication and transparency. Your update today was way too late and full of excuses. I'm done. Refund please.
Just uploaded my review. If you are a kickstarter backer this is a must watch:
Just received my Mycestro today and will be posting a youtube video shortly. Once you get it you will be in awe.
They are now selling this product on Think Geek. I encourage you to e-mail them at firstname.lastname@example.org and let them know what kind of company Mycestro is, and how they treat their customers.
Nick Mastandra (https://www.facebook.com/nick.mastandrea.9) you are a thief sir. A very good one. Where is my device Nick? I can paint it myself for the money I paid you people.