Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
The problem is that kickstarter will not help in any way... and will not back us as backers... :-(.
My bad. Forgot that the business hours listed on their website stated that they're only available on weekdays, from 9am-4pm EST.
Although, I finally found time to call them during their posted business hours. All I got was "you are first in queue" and then "there is no one available to take your call" -- this is especially odd to me because I called at 2:37 and 2:39 pm EST, which falls under their business hours.
Yupp, same here. This scammer just took my money and I never received anything!! This is now fucking 3 years ago!
Sent an email through the customer service form for a refund on around the sixth. Followed up with an email sent directly from my email client, and also a PM through Kickstarter on the ninth. Haven't gotten anything yet.
I would've liked to have gotten a black Mycestro and shirt way back in October 2013, but I'd rather get my money back at this point. Going to try to call their customer service department over the weekend; the time difference combined with their hours makes it hard for me to do so during the week.
Mmmm, this is one of those campaign where part of the people were stiffed, including me.
I wouldnt hold my breath to get anything anymore as yrs passed, email to their customer service is unanswered, no feedback, no acknowledgement, and to me as a PM this is reflecting pretty bad on them, and negative feedback can go a long way on online stores and lead to damages to business, I will certainly not forget nor forgive such blatant disregard for people that helped. Amazon reviews might bite back.
With all due respect, Mr. Mastandrea is an scammer. No integrity at all. Business karma will get him for sure.
ps.- Screw you Nick!
kickstarter sucks, mycestrom sucks! I have backed so many projects and got nothing in return! I am out hundreds of dollars on failed kickstarter projects. This guy got $354,115 and we got nothing!!!!! Done with crownfunding and I hope kickstarter gets flushed down the toilet.
Fuck You pussy!
Is it too late for a refund? Does anyone know how to do it with Amazon?
Never have gotten ours. Emails go unanswered.
As we approach the 3 year overdue mark, I've given up hope of ever receiving my mycestro. It's been over a year since the last update.
I haven't received mine either (I was expecting 2). Pretty bad communication from the company
Hi, I have sent several mails to mycestro customer service and they don't answer me. I think that kickstarter has report system so I encourage to all the people to report this project because what they have done is inadmissible
Sad to see people havent gotten there stuff yet.
Got mine 2 years ago or so.
Used it once and never again.
Its useless and work for more then super slow movements.
I am still waiting on mine but doubt will receive it now..
Don't bother it never worked and they refused to sdnd me a working replacement. Another KS rip off.
I have not received mine, either.
I've also still not received mine. Would someone please contact me.
I still have not received my myCestro. Send immediately please.
I've never relieved mine. Images ago I contacted them and they kindly said that they'd send one out. It didn't happen.
Oddly they are selling them on other websites. I would still like mine. Or something.
We are now a year and a week since your last update............ how about you tell us ANYTHING?!?!?!?
It has been so long, I've married and now have a kid. I only hope I get my Mycestro before my kid has a kid...
I am yet to recieve mine. Have never heard a word from them!
Just got mine, finally. Working fine.
Since the company behind Mycestro is still selling units on their website, plus on Amazon and ThinkGeek for $150/unit, I have to assume they mis-estimated how much it would cost to start production (heavy fixed upfront cost) and the cost-per-unit. Since Kickstarter backers are occasionally getting units based on the comments below, they are probably using the cash from retail sales to fulfill Kickstarter orders. That's fine by me - its life. But dang it can they at least TELL US that?
Kickstarter ask us to be respectful in our comments...
Kickstarter should also ask Nick to be respectful with his backers.
More than 3 years and I'm still waiting...
After I've asked for a refund, they immediately sent me the device.
Just write a letter to the customer service (email@example.com) and ask back your money.
They'll contact you in a few days and start the shipping.
Still waiting piece of shit!
Got the email from CEO, for confirming my shipping address, finally.
NOW IS TO EITHER REFUND ME OR SEND 2 WHITE CONTRAPTIONS.
I HAVE FAMILY IN YOU'RE PART OF THE WORLD SHALL I INSTRUCT THEM TO PAY TO A VISIT THEN THEY CAN POST. OR SAVE THEM A TRIP POST TODAY YES TODAY
It has been over three years since this project was funded (March 2013). It has been over two years since this product was meant to be delivered (October 2013).
I understand that at times there could be delays, but it has been over a year since the release of the first white Mycestro.
I am asking for my order to be sent immediately to Australia. Two years is too long to wait.
Seriously......... you god damned mother fuckers... I don't care what the fuck you say now, you lying piece of shit. I really hope you see this and do something........ ANYTHING.. because at this point, you are just ignoring all of us unless they contact you directly, at which point you try to just get them to cancel their order and replace it with a single right hand white mouse. I've been waiting for this for over 3 years and you fucktards have been jerking us all around.
Fuck you,Nick, and fuck your company.
@creator, I know I ordered a black Mycestro but I don't want to wait any longer so just send me whatever colour you might have at hand and we'll leave it at that. Otherwise I'll have to see this as a scam, and take action accordingly.
3 years in... still waiting...
Finally got mine yesterday. They sent it out quickly after I emailed the customer service on 17 March.
Where is my backed order ? I wait now since a very long time and it still not arrived in austria?! What's happend? Please inform me asap when I will receive my order !!!!
Still waiting for mine... I was told that I'd be sent one via email, but that was a couple of months ago.
Just send me 2 of any colour available now. This is turning into a scam and I despise scammers. Please prove me wrong !!!
WHY is shipment of Mycestro slow? You said that there is no black in stock. However, you said that it can ship if white asap. BUT, I'm waiting more than half year... Clara, April, Melissa, are your words lies???
"After talking with my manager, we decided we can make an exception and ship your Mycestro ahead of schedule." - 6/18/15
"Your information was received, and you will be added to the queque." - 12/4/15
it's now 3/10/16 and still received nothing..
I feel like they're just stalling now.
One excused after another.
Since commenting, I have been contacted by customer support and we are working towards a resolution.
I received mine which failed to turn on - while waiting for communication / during attempted charge the battery seemed to expand or something and the device basically came apart. They don't answer my emails. Waste of money.
Been about 8 months since the last update, can you please comment on progress to getting my my device? Feels like Nick built his business on the back of us Kickstarter funders, and has totally moved on to retail sales with no intention of ever shipping the critical early adopters.
Can you guys plz give an update on what's going on with shipping.