Customer Support Form
Just a quick update - Please use the following form from here onward to report any issues with the shipping:
According to our partner, TOM warehouse, US domestic shipping is estimated to end around mid-August, and that's the only time we can start redelivering any missing/damaged items.
We really want to resend them early as much as possible and help as many backers as we can, but due to the sheer number of rewards to be shipped, we have to set things in order and complete the main shipment first. Handling the redelivery right now may confuse TOM warehouse's staff members, and we don't want to risk having problems with the ongoing process.
The dev team is currently focused on Photonflowers and also fixing PS Vita text issues - a patch may be up within the month. We still have the digital/interactive CODEX project and Android port pending on our list, though it may take time before we get there (after Photonmelodies most likely).
Also, if you're going to be at Otakon in Washington DC, there will be a Muv-Luv fan panel at 10:45 on Friday night (August 10), so come meet your fellow fans and catch up with the latest updates from the BETA-verse!
The Muv-Luv Team