You’re not happy with your order or you ordered the wrong size? That’s what happens next:
If the campaign is still running: As long as the campaign is running, Kickstarter doesn’t charge you. This means, you can cancel your order at any time without paying anything.
-You receive your reward and the size doesn’t fit: if the product is still new, you can change it. Contact us, send us the gear back, and we will send you a new product directly at home. You will have the shipping, and the possible taxes.
-You receive your reward, and we made a mistake with the size or the even the shipped product(s): you get our apologies, and we will fix the problem as soon as possible. You won’t have anything to pay.
I want to return the product:
-You received your reward and do not want it anymore: if the product is still new, we will refund it. Contact us, send us the product, and we will transfer your money back.
*Unfortunately we cannot change or refund used products.