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Comfortable. Sweatproof. Lightweight. Works with VR & PC platforms & games. 16 positional haptics sensors & vibration nodes. Feel VR.
Comfortable. Sweatproof. Lightweight. Works with VR & PC platforms & games. 16 positional haptics sensors & vibration nodes. Feel VR.
349 backers pledged $147,574 to help bring this project to life.

An update for our German backers

Posted by Lucian Copeland (Collaborator)
3 likes

Hello all, 

Unfortunately, during the process of our international shipments, a small collection of backer orders was intercepted by German customs and subjected to a number of regulations we'd never seen before, even for other German orders we'd successfully delivered earlier this year. These import regulations included new German laws concerning the labelling of power supplies, and the requirement to include a German-language manual for the product. This is the only country we've had reject a collection of Hardlights during import. 

Unfortunately, German Customs has not given me a lot of options for resolving this. They will not allow the suits to be shipped to any local warehouse for processing, will not remove the power supplies or add manuals themselves, and will not allow the units to be shipped back by air. They only option they are allowing is for the systems to be shipped by sea back to HK, which is estimated to take about 2 months. Once there, we should be able to either replace the power supplies and add manuals locally, or ship them to the US where I can do it manually and send via UPS. 

I apologize to all our German backers for this mess. While the issue does look like it will outlive the business, I will continue to manage these orders personally and make sure you still get your Hardlight suits. I will also keep you up to date if a faster opportunity to ship your suits arises. 

Thank you, 

Lucian

Bruno Skvorc, level1imp, and 1 more person like this update.

Comments

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    1. Missing avatar

      Timm St on

      Wow this is crazy.
      I got my 2 Suits through the customs without any problems. But my officer was a young guy who even didnt force me to open the package, he was just trusting my papers. And maybe in Hamburg the customs are not that strict as other cities.

    2. Bruno Skvorc on

      You're a champion. I admire your persistence and loyalty to your backers, thank you for trying so hard despite the project's lack of mass adoption. I hope that things ultimately turn around and HardLight turns into something that grabs more people's attention, it really does deserve it.