Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
My three cables have all stopped working after only a few weeks usage (I only unpacked the last one 3 weeks ago). Their design is not as solid as I expected, considering they have not been subjected to any type of misuse. Fairly disappointed considering the idea was a good one after all...
After months and months waiting for 2 replacements for the original cables that never charged, I have not seen mine.
Hi, Lawrence. Sorry for the trouble. Let's get some replacement cables out to you. I'll PM you to confirm your shipping address. Note that we're not producing the cables any more, but we have some remaining that we're happy to send as replacements. Please let me know if you'd also like samples of our new truSheet total laundry care product.
Both of my cables have failed. Pretty disappointed in their resiliency.
Hi, Robin. Sorry to hear about the trouble with your cable. We'll get a replacement cable out to you immediately. I'll PM you to confirm your mailing address.
My original cable broke. I got a replacement cable from you... but after months of working fine, now my device says it's not an authorized apple cable. It won't charge anymore...
Hi, Russell. This is the first we've heard that you haven't received your cable. We'll resend immediately. Please PM us your mailing address to confirm that the address we have for you in Boulder, CO is correct. Please let me know if you'd also like a sample of our new truSheet total laundry care. Thanks.
Still haven't gotten my cable either, guess thats money lost
Hi, Maria. Sorry for the trouble. We're happy to do whatever we can to make you satisfied. Can we send you a replacement and throw in some of our new truSheet total laundry care samples?
My cable broke after two months use, not really "the last cable you will ever need" :(
Wow, we got a bunch of comments here that we were unaware of until now. Sincerely apologize for the delay in responding to and resolving your issues. Seriously, Kickstarter emails were not reaching us.
OK, so let's get everybody happy as best we can. It appears that about 11% of our cables have problems. We have sent replacements to everyone that requested them (other than the recent requests that we just received), and we're happy to continue this while our remaining inventory lasts. We decided to not renew our license on the reversible patent so we will not be producing any new cables.
Option 2: we will make sure you get the value you expected from the dio cables from one of our upcoming projects. The truSheet is launching soon, and we have a batch that we can ship immediately. You can learn more about these at truSpring.com. If you choose this option and still want a refund after trying the truSheet, we'll issue the refund.
Option 3: we'll get your money back.
We hate that the dio cable didn't work for so many of you, but we'll do whatever we can to earn your support.
where is my cable?! i backed 5 units!
You guys who have not received your cables, I think you're out of luck. Go to the website and have a look; these guys have gotten out of the cable business and are now on to their next scam, some kind of washing machine deodorant thing or other. I think we are screwed and will not receive any functional cables from these yahoos. Live and learn. I'll never buy anything from these guys again.
I haven't relieved mine
Still not yet received my cable. Where is it?
Hello, I enjoyed the cable when it worked, but about a month into using it, it stopped working, tried out couple different positions, and it ended up breaking on the charging end. I ordered a SuperSpeed 2m. long cable. Anything that can be done? Regards
Still have not received my cables
I request a full refund.
I still haven't received my cables.
I pledged for 2 long lightning cables and now both are not charging my iOS devices. Can anything be done about this?
I was told long ago that I would get a replacement cable, yet still I wait.....
Hi. I got 5 cables. 2 short, 3 long. Basically 1 one the short cable and 2 of the long cables are just bad. Can someone from moopti contact me on getting them replaced?
Guys i really love the cables but there are so many problems with them. I already paid and received new ones. But are you going to solve th problem and send us new mfi certified cables? I got the feeling you're dumping the old microusb cables and you want to start with the new project.
I don't hear anytime line about the new cables... How are we going to trust you with any new project?
I also don't get any reply on my issues with the cables i bought. I still hope that you will replace them without any additional costs.....
hahaha, you first screwed us by sending untested, defective cable then asking for additional shipping charge for the replacement cable? If you are sincerely sorry about the defective cable, you need to eat $3 shipping charge and send us the new cable. (Of course, replacements are most likely defective too). I have asked for the replacement cable last year and you didn't even bother reply back.
Okay … I already paid $10 to cover the international shipping cost to Germany via PayPal.com. My account is: email@example.com Pls replace my 3m dio Naked Reversible USB cables for Lightning in color grey and as you said an extra cable grey to compensate for the shipping charge. I will send the address in PayPal unless you still have it. Thank you for your concern.
@moopti can you please respond to my complain about the lighting cable. The connection is not functional anymore and i would like a solution. I have the speed cable short version. Please let me know what to do.
Can you please contact me....the cable i ordered from you and that i received is already not working anymore....i am very disappointed! Please contact me at firstname.lastname@example.org
Hi, @B Cohen and @Eku Wand. Sorry for the trouble. We’ll certainly replace any defective cables with available inventory. We only ask that you cover the shipping ($3 US, $10 Int’l), and we’ll throw in an extra cable to compensate you for the shipping charge. You can pay for shipping via PayPal.com to email@example.com.
Alternatively, now that we’re getting ready to launch our new project, the truSpring Good Sheet. If we’re not able to get you the value you expected from the dio cables, we’ll certainly make up for it with the Good Sheet. Thanks for letting us know how we can best help you.
@creator As mentioned before, my 2 lightening connectors stopped working in about 3 weeks of use. I backed originally b/c I thought I was getting a superior quality cable. I'd love replacements if possible.
I received my 1m, 2m and 3 m cables … but I must complain that the 3 m cable is not working/loading my devices … even I tried to switch the connectors to all possible combinations already! Any chance to get a 3m replacement cable which is working well? Thank you!
Hi, B Cohen. I apologize for our failure to respond earlier--we haven't checked the comments as frequently as we should. Can you please tell me what problem you're experiencing with your Lightning cable, and we'll do what we can to help fix the problem? As we've alerted earlier, we're aware of too many of our backers having trouble with their Lightning cables. We'll happily replace these with available inventory. Alternatively, we'll do our best to get you the value you expected in the dio cable from one of our upcoming products. We're getting ready to launch the truSpring Good Sheet (see truSpring.com), which is a single eco sheet that replaces all your other laundry products. Please let us know how we can best help you.
I never got a response to my damaged lightning cable. Disappointed �
Not too happy with my cables. I thought I was buying quality, but after a month they both died on my.
Hi, Everybody. We'll message each of you separately, as well. We'll definitely replace any defective cables from available inventory and hope that these work better for you. We want to make sure that you get the value you expected from supporting our first project. If we're not able to offer that value with the dio cables, we'll make sure you get it from our upcoming project, the truSpring Good Sheet (tlc). We appreciate your input about the new project, and please let us know how we can best help you.
So like others here, I have had two lightning cables break at the connection from cable to plug interface which is clearly a weak point. How do I get replacements?
I have been having issues with my lightening cable and just saw the latest information. Can I get a replacement?
I just received the email stating that 8% of the lightening cables were defective. Unfortunately, both of cables I ordered must have fallen into that 8%. One was DOA, and the other stopped working after a couple of months. Overall, very disappointing.
What do I need to do to get replacements (which I've since thrown out)?
I am disappointed, I ordered 3, Paid for 3, only got 2 due to production delays, have yet to receive the last one which was paid for long ago .... If I had gotten all 3, in a timely fashion, it would have been a good deal ... seeing as I only got 2 of the 3 I paid for, they are on the expensive side and I can not say the company appears to stay on top of these types of issues
I'm actually having the same issue as John (posted jan 12). Neither of the micro cables I received actually "click" into the devices to charge. They just hang there and if anything moves they fall out immediately. I assumed it was that way for everyone but if not I'd like to replace them. I'm fine paying the $3 shipping if it means I'll be able to use the cords. I originally had the grey and blue 10'.
Hi, Ronnie. Sorry to hear that you haven't received your reward. Your shipment went out August 11, 2015. Unfortunately, the USPS tracking doesn't provide any information any longer. We'll get another shipment out to you immediately and private message you the new tracking info.
Where is my cable?
Hi, Djerk and Sean. Sorry for the delay in responding. We're happy to replace any defective cables from our available inventory. We only ask that you cover the shipping cost ($3 US or $10 Int'l) , and we'll throw in an extra cable to compensate you for shipping.
We haven't been able to get satisfactory replacements for the naked reversible Lightning cables so we're offering to replace any defective Lightning with a Micro and a Lightning adapter.
Please note that we highly value our original Kickstarter backers, and we'll do whatever possible to make sure you're happy about supporting us. If we're not able to get you the value you were expecting from the dio rUSB cables, we'll make sure you get it from one of our upcoming product launches, including the truSpring Good Sheet (tlc).
We'll private message you about your cable replacements.
anyword on the updated iphone cable? I see that people have been getting replacements. should I just email you?
Hi, what to do with a broken cable? It's a lightning cable that no longer charges. Looks like there weak point is the cable entry to the lightning connector. So far my micro usb cable is fine but it looks like a weak point there too.
Hi, Leon. Sorry for the trouble. We show that the replacement was shipped on the 22nd, but tracking does not show that it was delivered. We'll get another replacement out to you immediately and PM you the new tracking #.
On Aug 22 I was promised a replacement for my defective cable, haven't seen or heard anything yet?????
Hi, John. We haven't heard of any similar problems with the Micro cable, but we're happy to send you a replacement under our warranty program, which we hope works better for you. All you need to do is pay the shipping fee ($3 in US, $10 int’l) via PayPal to firstname.lastname@example.org, and we’ll get the replacement out to you along with AN ADDITIONAL FREE cable to benefit you for the shipping cost. Please let us know what else we can do to help you. Thanks.
does anyone have problems with their MicroUSB being loose? not the actual cable, but fitting loose inside the phone? i have a MicroUSB and a lightning, and the lightning fits nice and snug in my iPad, iPhone, etc., but no matter what device I plug the MicroUSB into, it's loose. a slight bump or movement, the cord falls out. It's been like this since I received it, but it's getting a little too irritating to ignore any longer. Am I the only one?
Hi, Robin. Sorry to hear that you're having trouble with your dio cable. We’ll absolutely replace any defective cables for free under our warranty program. All you need to do is pay the shipping fee ($3 in US, $10 int’l) via PayPal to email@example.com, and we’ll get the replacement out to you along with AN ADDITIONAL FREE cable to benefit you for the shipping cost. Please let us know what else we can do to help you. Thanks.