Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Unmasked itself is only up on the store for taking pre-orders of the product, it's not out yet but you backers will absolutely be getting it first.
We can't wait to get it into your hands! Glad you enjoyed Day One.
I have seen that Unmasked us available on the store. Shouldn't we backers have received out copies? At least the PDFs?
There was nothing on my Coupons area besides the Day One (that was awesome, I need more!).
Thanks in advance for answering,
Just finished Unmasked day one. Cruel cruel I tell you it only leaves you with more questions
I’ve received no emails since the release of the asset decks and now have no access to the website using the email I signed up using. Who can I talk to fix this and get the remainder of what I backed for at the “Ultimate Cypher GM” level?
@Jerry Bocci we're still planning on releasing Unmasked in November. We're going to see what impact our schedule has on the Cypher System Creature Deck's street date. If that changes, we'll update the Coming Soon page.
@MCG (@Sean K Reynolds):
Considering the delay of The Strange Box, will that impact the October's release of the "Cypher System Creature Deck", or November's "Unmasked"?
Awesome, thanks Sean.
@Jane Lawson I see your messages in our system. I'm not sure why that order is still marked as "awaiting shipping," and I've asked Tammie to ask our UK shipping center about your order. (She'll reply via email.)
Hi MCG team, I've put a couple of messages through via the 'Contact us' page but I'm not sure if they've gone through properly (received email autoreply, but on both occasions the web page froze when I hit 'submit'). Just chasing the status of an order for these Kickstarter rewards made on Aug 4 if you can help.
...that should have said "gaming"... or, should it? ....
Woohoo! Looks like my household is going to have a gamey holiday season!
Actually, it's already done!
@Everyone right now the whole team is playing catch-up at normal work stuff after Gen Con, but I believe Charles plans to update the Coming Soon page soon (perhaps next week) with that info.
@Sean, MCG, etc.
Yeah, what @Michael Natale said! Do you have dates for Unmasked, or the Cypher System Creature Deck, other than "Fall 2017" or "Late 2017"?
Any ETA for the Unmasked hardcover? I received the Cypher system hardcover already but no sign of the other one. Thx!
@Sean - you are da man! Got it!
@Frank Roberts I just forwarded the pregens email to you using my personal account; please let me know if you don't receive it.
@Sean - I never got the email to download the official pregenerated characters and pregenerated companions for Predation. Thanks
@Philipp Tsenin I just forwarded the email to you. Please let me know if you don't receive it.
@Elizabeth Eichelberger that's not an error. :) It's a deliberate style of bookbinding called a "deckled edge." https://en.wikipedia.org/wiki/Deckle#Deckle_edge
Just got our copy of Myth of the Maker, are the long outer edges of the pages supposed to be rough cut? The top and bottom are smooth cut, but the outer are rough, seems like the book wasn't finished being cut when the jacket was put on.
Could not find any email with any link :c
@Sean Oh, thank you very much!!!
Hello, Predation backers! Tammie sent out an email to you with a link to download the official pregenerated characters and pregenerated companions for Predation. These emails should be rolling out over the next several hours. Please check your email (the address you use for MCG Kickstarter updates) for the link. If it doesn't arrive by tomorrow, let us know and we'll track it down. :)
@Marco Rosa oh no, that won't do at all! I've built a shipment for your missing poster map.
Hi Sean! I confirm that the printed copy of Predation tha tyou send me to the correct address arrived this morning. You forgotten to put inside the copy of the poster/map of predation, but at least I can print it myself from my pdf version of its.
@KjelKen confirmed: no, unfortunately. (Many of these special Kickstarter rewards are things that we have made to order in limited quantities, and we don't end up with extras for the MCG Shop.)
@KjelKen I don't think we are, but I'm looking into it just to make sure.
Will the GM gear folder be avaliable on the MGC webshop later?
@Michael Greszler very soon—perhaps as early as next week! :)
When does the Unmasked playtesting begin? I'm super stoked to be a part of that one!
Hello, backers! We just sent out an email notification about The Way of the Dinosaur: Converting Predation for Numenera and The Strange, which is now available on the MCG Shop! If your backer level includes Predation, please check your email for the notification, or go right to the Coupons sidebar of your account on the MCG shop to get your reward coupon for this PDF. :)
@Dave Harrison I've replied to your message and updated your email address in BackerKit. :)
@Marco Rosa I've replied to your message about the missing Predation book.
Hi Sean! Do you have any news regarding my problem with the wrong shipping address? I saw on the tracking that my printed copy of Predation it's returned to you (order #254954 ). And Tammie didn't answer to my e-mails about news from the shipping company.
I also haven't received anything for predation (and I have had to change my email address).
@Everyone I'm giving you the heads-up before I mention this on social media today, but we've updated the Cypher System Character and Campaign Sheets file to include the Predation character sheet and Predation companion sheet. Both of these additions have a form-fillable and printable version. Go get it, it's free! https://www.montecookgames.com/store/product/cypher-system-character-and-campaign-sheets/
@Robin Stirzaker I've made the updates, please check your email for more info. :)
@Antonio Miguel Martorell Ferriol I checked the BackerKit for this Kickstarter campaign and you selected "Unmasked" as your PDF.
@P-A Beaulieu please use the Contact Us form on the website to let us know your old and new email address so we can update your coupons.
I also have had to change my email address and have not received any coupons for the Predation products.
I've not get any email with a coupon and i'm quite sure predation was the one pdf i backed!...
I have multiple Contact Us forms a few weeks ago as my email address has changed, and I need it amended in BackerKit (for this and Into the Ninth World). This still hasn't been done which means that (1) all my existing coupons have vanished (probably not helped by the other issues you are having with coupons) and (2) I am not being notified when new rewards, such as Predation, are available to order. Please can you have a word with Tammie to see (or someone) can at least sort out my address in Backer Kit as that may solve the other issues I am having.
@Everyone, just in case you were curious:
Our store software calculates shipping based on the rates provided by the US Postal Service. Certain combinations of weights, sizes, and contents (books vs. decks vs. poster maps vs. dice vs. other) aren't going to add up in a linear way to get a simple shipping cost.
For example, I can ship a 2.2 lb cardboard sleeve containing Predation from Washington to Canada for about $25 first class.
Add Expanded Worlds to that shipment, and it's just under 4 lbs., and the price jumps to $36.50 first class.
Add anything else (even just 1 ounce), that gets the weight over 4 lbs., at which point first class mail is no longer an option, so I'd have to send it priority mail international for $46.
It would be easy to look just at the weights and think, "hey, I added almost *2 pounds* for $11, why is adding another *1 ounce* increasing the cost by another $10?" … but it's not just a linear cost based on the weight of the item.
And that's not even taking into account special media mail rates for books (which we can't use for decks or dice), working out the optimal shipping cost to send you a deck and a book (which might mean we send them separately, even though they're the same order at the same time), and so on.
We want your shipping costs to be as low as possible; Tammie and Zoa work really hard to get you the most economical shipping option we can find, even if the shipping numbers look weird when you're adding items to your cart.
FYI to all backers: the store miscalculates shipping. Try adding multiple coupons at once and the same items and coupons individually. You will find discrepancies in the shipping costs. Customer service's response has taken 4 weeks, and ultimately comes down to "hey, your problem not mine".
Thanks! USPS finally updated (and spammed me with 3 days' worth of activity), looks like I'll get it in tomorrow's mail!
@everyone late last week, the recent upgrade to our store software revealed a new bug that's affecting some peoples' coupons and orders, and that has meant a sudden spike in messages about it. If you're having a problem with your coupons or a store order in the last week or so, please use the Contact Us form to let us know about it. We (and right now that's mostly Tammie) are working our way through these notifications in our customer service queue and we'll get to you, it just takes time for us to manually fix these problems.
@Jerry Bocci I just checked the tracking and it says it's en route to the destination.
Please, check your e-mail box on MCG Shop. You made an other time a mistake with my shipping address. I can only imagine from where do you take out that wrong address, because I wrote it correct both on the payment procedure and in my account on MCG Shop.
Any chance you could check on order #255156 for me? I received an email that it shipped, and USPS has the tracking#, but does not have a package.
I submitted a ticket via the MCG contact system last week requesting that my email address on Backerkit be updated (as my old one is now out of service) for both this Kickstarter and Worlds of the Into the Ninth World. I have not heard anything.
I also submitted a ticket last week as all the coupons for the products released recently for both Kickstarters that I hadn’t ordered yet have disappeared from my MCG store account.
I have not had a response to either ticket. Is there anyone at MCG actually looking at the tickets that are raised?
Hey @Sean K Reynolds! Sorry there are tech issues going on with the orders, what a bummer! Unfortunately, I am also having that issue, and submitted a Customer Service message on June 2nd. I had ordered the following list, and ran into the coupon issue.
Predation: The Age of Crest and Bone × 1 $1.99
Predation in PDF KICKSTARTER REWARD × 1 $17.99
Predation in print KICKSTARTER REWARD × 1 $44.99
Asset Deck in print × 1 $19.99
Asset Deck in PDF × 2 $15.98
NPC Deck in print × 1 $19.99
NPC Deck in PDF × 1 $7.99
No response from my Customer Service message, and just wanted to see how things are going. :) Thanks for your time, and good luck!
@Sean: Thanks for the quick response!
@Henry Perez I'm waiting to hear back from Bear about that.
@Chris Tavares I'm talking to Zoa about order #254805 right now.
@Marco Rosa order #254954 (Predation in print, Kickstarter reward) is in our shipping software and will be processed by our UK shipping center. :)