Use this space to cheer the creator along, and talk to your fellow backers.
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Hello, Predation backers! Tammie sent out an email to you with a link to download the official pregenerated characters and pregenerated companions for Predation. These emails should be rolling out over the next several hours. Please check your email (the address you use for MCG Kickstarter updates) for the link. If it doesn't arrive by tomorrow, let us know and we'll track it down. :)
@Marco Rosa oh no, that won't do at all! I've built a shipment for your missing poster map.
Hi Sean! I confirm that the printed copy of Predation tha tyou send me to the correct address arrived this morning. You forgotten to put inside the copy of the poster/map of predation, but at least I can print it myself from my pdf version of its.
@KjelKen confirmed: no, unfortunately. (Many of these special Kickstarter rewards are things that we have made to order in limited quantities, and we don't end up with extras for the MCG Shop.)
@KjelKen I don't think we are, but I'm looking into it just to make sure.
Will the GM gear folder be avaliable on the MGC webshop later?
@Michael Greszler very soon—perhaps as early as next week! :)
When does the Unmasked playtesting begin? I'm super stoked to be a part of that one!
Hello, backers! We just sent out an email notification about The Way of the Dinosaur: Converting Predation for Numenera and The Strange, which is now available on the MCG Shop! If your backer level includes Predation, please check your email for the notification, or go right to the Coupons sidebar of your account on the MCG shop to get your reward coupon for this PDF. :)
@Dave Harrison I've replied to your message and updated your email address in BackerKit. :)
@Marco Rosa I've replied to your message about the missing Predation book.
Hi Sean! Do you have any news regarding my problem with the wrong shipping address? I saw on the tracking that my printed copy of Predation it's returned to you (order #254954 ). And Tammie didn't answer to my e-mails about news from the shipping company.
I also haven't received anything for predation (and I have had to change my email address).
@Everyone I'm giving you the heads-up before I mention this on social media today, but we've updated the Cypher System Character and Campaign Sheets file to include the Predation character sheet and Predation companion sheet. Both of these additions have a form-fillable and printable version. Go get it, it's free! https://www.montecookgames.com/store/product/cypher-system-character-and-campaign-sheets/
@Robin Stirzaker I've made the updates, please check your email for more info. :)
@Antonio Miguel Martorell Ferriol I checked the BackerKit for this Kickstarter campaign and you selected "Unmasked" as your PDF.
@P-A Beaulieu please use the Contact Us form on the website to let us know your old and new email address so we can update your coupons.
I also have had to change my email address and have not received any coupons for the Predation products.
I've not get any email with a coupon and i'm quite sure predation was the one pdf i backed!...
I have multiple Contact Us forms a few weeks ago as my email address has changed, and I need it amended in BackerKit (for this and Into the Ninth World). This still hasn't been done which means that (1) all my existing coupons have vanished (probably not helped by the other issues you are having with coupons) and (2) I am not being notified when new rewards, such as Predation, are available to order. Please can you have a word with Tammie to see (or someone) can at least sort out my address in Backer Kit as that may solve the other issues I am having.
@Everyone, just in case you were curious:
Our store software calculates shipping based on the rates provided by the US Postal Service. Certain combinations of weights, sizes, and contents (books vs. decks vs. poster maps vs. dice vs. other) aren't going to add up in a linear way to get a simple shipping cost.
For example, I can ship a 2.2 lb cardboard sleeve containing Predation from Washington to Canada for about $25 first class.
Add Expanded Worlds to that shipment, and it's just under 4 lbs., and the price jumps to $36.50 first class.
Add anything else (even just 1 ounce), that gets the weight over 4 lbs., at which point first class mail is no longer an option, so I'd have to send it priority mail international for $46.
It would be easy to look just at the weights and think, "hey, I added almost *2 pounds* for $11, why is adding another *1 ounce* increasing the cost by another $10?" … but it's not just a linear cost based on the weight of the item.
And that's not even taking into account special media mail rates for books (which we can't use for decks or dice), working out the optimal shipping cost to send you a deck and a book (which might mean we send them separately, even though they're the same order at the same time), and so on.
We want your shipping costs to be as low as possible; Tammie and Zoa work really hard to get you the most economical shipping option we can find, even if the shipping numbers look weird when you're adding items to your cart.
FYI to all backers: the store miscalculates shipping. Try adding multiple coupons at once and the same items and coupons individually. You will find discrepancies in the shipping costs. Customer service's response has taken 4 weeks, and ultimately comes down to "hey, your problem not mine".
Thanks! USPS finally updated (and spammed me with 3 days' worth of activity), looks like I'll get it in tomorrow's mail!
@everyone late last week, the recent upgrade to our store software revealed a new bug that's affecting some peoples' coupons and orders, and that has meant a sudden spike in messages about it. If you're having a problem with your coupons or a store order in the last week or so, please use the Contact Us form to let us know about it. We (and right now that's mostly Tammie) are working our way through these notifications in our customer service queue and we'll get to you, it just takes time for us to manually fix these problems.
@Jerry Bocci I just checked the tracking and it says it's en route to the destination.
Please, check your e-mail box on MCG Shop. You made an other time a mistake with my shipping address. I can only imagine from where do you take out that wrong address, because I wrote it correct both on the payment procedure and in my account on MCG Shop.
Any chance you could check on order #255156 for me? I received an email that it shipped, and USPS has the tracking#, but does not have a package.
I submitted a ticket via the MCG contact system last week requesting that my email address on Backerkit be updated (as my old one is now out of service) for both this Kickstarter and Worlds of the Into the Ninth World. I have not heard anything.
I also submitted a ticket last week as all the coupons for the products released recently for both Kickstarters that I hadn’t ordered yet have disappeared from my MCG store account.
I have not had a response to either ticket. Is there anyone at MCG actually looking at the tickets that are raised?
Hey @Sean K Reynolds! Sorry there are tech issues going on with the orders, what a bummer! Unfortunately, I am also having that issue, and submitted a Customer Service message on June 2nd. I had ordered the following list, and ran into the coupon issue.
Predation: The Age of Crest and Bone × 1 $1.99
Predation in PDF KICKSTARTER REWARD × 1 $17.99
Predation in print KICKSTARTER REWARD × 1 $44.99
Asset Deck in print × 1 $19.99
Asset Deck in PDF × 2 $15.98
NPC Deck in print × 1 $19.99
NPC Deck in PDF × 1 $7.99
No response from my Customer Service message, and just wanted to see how things are going. :) Thanks for your time, and good luck!
@Sean: Thanks for the quick response!
@Henry Perez I'm waiting to hear back from Bear about that.
@Chris Tavares I'm talking to Zoa about order #254805 right now.
@Marco Rosa order #254954 (Predation in print, Kickstarter reward) is in our shipping software and will be processed by our UK shipping center. :)
Hi! I received both the email for the pdf version and the print version of Predation. I completed both the payments, and downloaded the pdf version, but I didn't receive any confirmation email about the print version, and on the site is still "Processing". I payed with paypal, as always and I received the receipt from paypal, but no confirmation email from the MCG site. It only says this:
Order #254954 was placed on June 2, 2017 and is currently Processing.
@Sean: That's why you are THE MAN!! Thank you very much!! :)
@Sean K Reynolds So how long should I wait to hear back on my screwed up order due to the store Internal Server Error'ing? I've got a request in via the Contact us form with details.
When will the digital wallpapers be released?
@justmebd I checked our order system and it looks like order #255153 shipped today. :)
I just checked my account and the order processed. If I don't see a shipping email in the next few days, should I bang on someone's door?
@everyone Tammie is looking into this problem with the coupons, but it seems to be self-correcting. We're hoping to have it all worked out later this afternoon. Ahhh, this modern technological life...
okay, now the coupons are gone, but it looks like an order has been processed. the DL links for the PDFs & ZIP (ebook) files are in the order, and the print copy is listed as well. Maybe one of my attempts worked? Or maybe somebody (@Sean K?) at MCG manually created the order?
Either way, my book is ordered, and PDFs are downloaded! :-)
I had a similar experience last night with the Predation coupons. I followed the checkout process, and when I hit the final "order" button I got back "internal server error". The order is in my list, the coupons are gone from my account, and if I look at the order details it says "order contains zero items".
Already sent in a request on the contact form on the MCG website, just wanted to post here to suggest people might want to wait a couple days before trying to use these themselves, it looks like the MCG store is having technical issues.
I had a similarly confusing experience. I used all three coupons and then received a message that the coupons weren't valid at checkout...once I hit the process order button. My cart dumped all of the coupons and reverted to a screen requiring me to entire a credit card/paypal payment. I never got confirmation that the order was processed...but somehow, the order shows as being "Processed" in my account.
I'm thoroughly confused as to whether my order was processed or not.
I just got the automated "thank you for your order" email with download links.
I had the same thing happen, but when I checked my available downloads it was available for download.
I had a similar problem. I applied the coupon, but at the final order screen, it got refused. When I went back to the Coupon page, I tried again and got a message about reaching the coupon limit. Now, it's gone entirely from my account.
Still didn't work for me, and now it's broken for all 3 coupons (fiction PDF, Predation PDF, & Predation print) - all 3 coupons got kicked back during checkout.
@Colin1012 please try using the coupon again, I noticed your email addresses included capital letters, and that's what caused the big problem we had a couple of weeks ago (the new version of the store software decided it wouldn't accept capital letters in email addresses).
I am getting the same coupon error. It says the item does not belong to me and then removes the discount. I used the contact us form on the website as well.
@Sean K Reynolds,
Same error with this coupon as last time:
Sorry, it seem the coupon "theageofcrestandbonepdf" is not yours - it has now been removed from your order.
I thought you guys fixed it?
OTOH: Yay, the Predation short fiction is out! :-)
@Sean, sorry, I misread the page. It was the date of posting, not the date of release. I am having trouble waiting patiently for Predation! :)
@Diana Sharpe I'm not sure what page is saying May 10th, but our Coming Soon page is the one we keep up-to-date. Predation is being released mid-June. :)
Website news says May 10 for Predation. Any update on that?
@Robin sorry about misspelling your name. "A cat walked on my keyboard" is the excuse I'm using today. :)
@Robit Stirzaker please message us with the Contact Us form on our website, and include your old email address (so we know it's you) and you're new email address, and we'll update it on BackerKit for you. :)