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Powered by Android Wear™. Compatible with Android™ and iOS.
Powered by Android Wear™. Compatible with Android™ and iOS.
Powered by Android Wear™. Compatible with Android™ and iOS.
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19,251 backers pledged $3,203,762 to help bring this project to life.

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    1. Mobvoi 2-time creator 7 days ago

      @Peter Tosi, Thanks for reaching out to us! We are hopeful that the following solutions will provide a fix to the charing issues you have been experiencing:
      1. Ensure that the watch firmware version is up to date (under Settings -> System -> About -> System updates).
      2. Did you leave the watch unused for a long period of time? If so, there may appear to be battery life fluctuations initially when it is switched back on. We suggest that you charge the watch for half an hour and leave it as it is. After half an hour of charging (or once it is fully charged), restart the watch. Then battery life should display normally again.
      3. If the problem persists, please apply for a warranty via this link

    2. Peter Tosi 7 days ago

      My ticwatch stopped charrging reliably. I tried the second charge cable, same result. I dug out my old casio eco drive (solar powered) but I miss the on wrist notifications. So I dug out my old pebble, it still had 40% charge after sittig in my drawer (switched off) for months and synced and started charging right away. I wish pebble hadn't sold out to fitbit.

    3. Quinton Banfield
      on June 11, 2018

      Not bad watch. But the step counter is very wrong.

    4. Mobvoi 2-time creator on June 4, 2018

      @Manuel Rodríguez García, @White Fox, Please send us a message at and we can help you with this request from there.

    5. Mobvoi 2-time creator on June 4, 2018

      @Thomas Dillon, We're sorry to hear that you've been experiencing connection issues with your Ticwatch S! Please first make sure that your phone is up to date, then try switching off your phone's bluetooth and turning on Airplane mode on your watch for a few seconds. After switching your phones bluetooth back and and disabling Airplane mode on your watch, try to connect your phone and watch again. You can also find additional tips for connectivity issues here:…

    6. White Fox
      on June 2, 2018

      Dear @Creator,

      may I please have an invoice sent to me for my original purchase?
      It will help with my warranty claim.

      Many thanks!

    7. Manuel Rodríguez García on May 29, 2018

      I need the invoice to use de warranty. My kickstarter account is not valid to enter in I need a solution. Is possible to send me the invoice to my email?

    8. Missing avatar

      Thomas Dillon
      on May 28, 2018

      Hey all... Don't believe I am doing anything wrong, but how the hell do you get the watch to sync/connect with the iPhone. I have had the "S" several months and it has always been a PITA to connect, but now it is nearly impossible. Is there some special trick or sequence to get this thing to connect and STAY connected to the iPhone. Any assistance or direction to a site tutorial would be appreciated. Thanks!!

    9. Mobvoi 2-time creator on May 28, 2018

      @Patricio You can submit a warranty ticket on the page to get your faulty device replaced with a new one.

    10. Mobvoi 2-time creator on May 28, 2018

      @Avinash Rugoobur Dear backer, we've found that you have not provided your shipping information and the color of choice by responding the survey. Please kindly login your kickstarter account with your computer then complete the survey so we can proceed the shipment of your kickstarter order asap.

    11. Mobvoi 2-time creator on May 28, 2018

      @Enrique Garza Dear backer, we've found that you have not provided your shipping information and the color of choice by responding the survey. Please kindly login your kickstarter account with your computer then complete the survey so we can proceed the shipment of your kickstarter order asap.

    12. Mobvoi 2-time creator on May 28, 2018

      @Mo Wing Chung Dear backer, please kindly send an inquiry to for an update of your repair status.

    13. Mobvoi 2-time creator on May 28, 2018

      @Erich Pfeiffer Dear backer, please kindly send your inquiry to so we can further check fo you.

    14. Manuel Rodríguez García on May 21, 2018

      I need the purchase invoice. Can you send me to my email?


    15. Missing avatar

      Sandipan Saha on May 17, 2018

      My watch got the wear os update 🤩

    16. Missing avatar

      Miguel on May 16, 2018


      Last night as I was sleeping, my watch (Ticwatch S) went into a boot loop.
      It will turn on, display the TICWATCH logo and vibrate violently for 1 second and turn off, then it will do it all over again.
      I put it on the stand to charge and it continued doing that all night, it was very annoying to have the watch buzzing every 5 seconds. I have tried holding the button down in an attempt to make it stop but I have been unsuccessful. Every once in a while it will randomly flash a BRIGHT yellow screen before displaying the Ticwatch logo as it tries to boot and fails!
      I am very unhappy about this. How does this even happen?

      I was quite happy with it until this happened!!!

    17. Missing avatar

      Erich Pfeiffer on May 14, 2018

      I never received my watches!!!!!

    18. Mo Wing Chung on May 5, 2018

      I have sent my ticwatch S back to the maintenance center in HongKonh for 6 months ago because of the screen problem. But I still have no response from Mobvoi and How can I get my watch back?!

    19. Missing avatar

      on May 4, 2018

      Hi Team,
      My ticwatch has just died. Screen went blank. And no matter how long I recharge, it wont restart. Obviously only had for a couple of months.
      Can you please advise solution.

    20. Kendra Johnson on April 30, 2018

      hey mobvoi, i am just wondering if yall are going to have the ticpods for sale on here instead of just indiegogo?

      indiegogo is trash and i hope i can get the ticpods for $79 on kickstarter

    21. Missing avatar

      Maurice van Trijffel on April 27, 2018

      3 weeks ago my ticwatch E screen got crazy: lines and partly unreadable. send a dm to mobvoi on their Facebook messenger, got a response in hours to do a warranty request on their website. Did that, 3 days later I've got 2 emails: 1 that the warranty was approved and one with a shipping label. didn't expect that because of some of the negative posts here. So I've sent my watch with the free shipping label and yesterday (so within 21 days after the first dm) I received a brand new ticwatch! thanks for this excellent service mobvoi, that's really brilliant :D

    22. kyril1217
      on April 25, 2018

      Hehehe 🐶🐵🐱

    23. kyril1217
      on April 25, 2018

      Where is the watch?

    24. Mo Wing Chung on April 24, 2018

      I want my watch back!!!

    25. Missing avatar

      Jari Seilo on April 19, 2018

      Still no refund for my watch, that i cancelled because customs...

    26. tripp on April 17, 2018

      So these guys have been spamming us about their new wireless airpod things. I would like to know why one of the list that spammed me is "Remix IO" which is a product by a company called Jide software that was on kickstarter but had to refund everyone when they pulled out of making the remix IO. I would like to know how and why Mobvoi got this mailing list and what information the 2 companies are sharing about their customer base.

    27. DLC on April 17, 2018

      The Ticwatch S & E Oreo update has been delayed twice. The Tilt to wake gesture is really slow and doesn't work half the time. I'm sorry but I cannot see myself supporting any new products from you guys when you don't bother to properly support your Kickstarter backers.

    28. White Fox
      on April 16, 2018


      Your forum use USELESS. Nobody answers questions.

      My watch died within DAYS.
      No response from the “company”.

    29. Yves Grethen
      on April 16, 2018

      4 mails in 2 days? Stop spamming please... use that time to improve battery life on your future watches!

    30. Mariano Guagliardo on April 15, 2018

      so you're dropping Kickstarter for Indiegogo? what happened? XD

    31. JY Sung on April 13, 2018

      Hello! I would like to buy a yellow replacement band for Ticwatch E, but I can't find an option for this color anywhere! Please help!

    32. Enrique Garza on April 12, 2018

      I have not received my watch yet... what's going on????????

    33. Missing avatar

      Patrick Chiu on April 8, 2018

      My battery life only last for a little over 24 hrs. I have to carry my charger with me everywhere.

    34. Missing avatar

      Avinash Rugoobur on April 5, 2018

      I have still not received my watch

    35. Missing avatar

      Patricio on April 2, 2018

      I am experiencing severe burn in on my watch. Up to the point where I cannot see anything on the watch screen and it also horrible battery life. Can you guys provide a for the burn in or replace my watch?

    36. spin josh on March 31, 2018

      This seems like they delivered a product then ran away without offering proper support

    37. C. Ware on March 30, 2018

      It appears that we are back online.

    38. C. Ware on March 29, 2018

      My watch just died, after it was working just fine. I’m not sure if it was the new update or what but it’s zero activity with the watch.

    39. NealWM on March 27, 2018

      Wanted to thank Jamie for everything that was done helping me with my Tic Watch replacement. Went over and above to make things as painless as possible so Thank You again!👏🏼👏🏼🤝🤩💫
      Neal Miller

    40. Missing avatar

      József Császár on March 26, 2018

      whenever blutooth connectionis lost I can only re-connect if I restart the watch... kinda annoyin since a button is built to re-connect is constantly displayin but never actually connecting - I would love a fix for this bug!

    41. Mo Wing Chung on March 25, 2018

      I have sent my watch to repair the screen problem for almost 4 months but without any feedback or reply from the support team, what's going on?!

    42. Tobias Hahn on March 25, 2018

      My display ist dying how can I contact the support? FB they don't react and the support page isn't working?

    43. Missing avatar

      Simon on March 23, 2018

      Ok recived my watch on time and was very happy with it then after a few days
      I thought i would try out its features
      And found that I could not make call from watch and anser one watch would have to answer the call on my phone .spoke to tec support and was told it would be looked into and fixed by a software update and to this day still not fixed and no new update.
      Feel i was feed a pack of lies
      And when try to contact now no reply or .help so if this is how u treat ppl how backed projects from day one think I should of never backed u

    44. Ishpal
      on March 21, 2018

      Received mine in Nov 2017. For the months of using it now as my daily watch. I'd say it's a great watch. 1.5 days the least for the battery with Ok Google, Wi-Fi and Bluetooth on at the same time. Not to forget the Always On screen. The more you fully charge the watch at the beginning. The better the battery life gets. Awesome buy.

    45. Missing avatar

      David T on March 15, 2018

      Got mine but I'm telling you it's not worth it. The battery from full charge 9 hours with the screen OFF, wifi off and bluetooth OFF. This is a piece of CRAP! I wished I never backed this project and I wish I could get my money back.

    46. Missing avatar

      Matt on March 13, 2018

      Never received mine. How long does it take?

    47. Missing avatar

      Elior on March 12, 2018

      Watch sucks...
      It is near my old smartwatch - in the drower

    48. Missing avatar

      TimCar on March 7, 2018

      無需千零蚊,Ticwatch 時尚智能運動電話手錶NFC支付4G通訊GPS脫離手機獨立通訊【超低眾籌價出售】

    49. Missing avatar

      TimCar on March 7, 2018

      Is that true? With NFC !!

    50. Quinton Banfield
      on March 3, 2018

      Most of you still aren't listening.. Message them on Facebook. You will get answers. I got mine by messaging them. 1st didn't show up. 2nd was missing things and got my 3rd one with the right things.

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