Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Peter Tosi, Thanks for reaching out to us! We are hopeful that the following solutions will provide a fix to the charing issues you have been experiencing:
1. Ensure that the watch firmware version is up to date (under Settings -> System -> About -> System updates).
2. Did you leave the watch unused for a long period of time? If so, there may appear to be battery life fluctuations initially when it is switched back on. We suggest that you charge the watch for half an hour and leave it as it is. After half an hour of charging (or once it is fully charged), restart the watch. Then battery life should display normally again.
3. If the problem persists, please apply for a warranty via this link http://support.mobvoi.com/
My ticwatch stopped charrging reliably. I tried the second charge cable, same result. I dug out my old casio eco drive (solar powered) but I miss the on wrist notifications. So I dug out my old pebble, it still had 40% charge after sittig in my drawer (switched off) for months and synced and started charging right away. I wish pebble hadn't sold out to fitbit.
Not bad watch. But the step counter is very wrong.
@Manuel Rodríguez García, @White Fox, Please send us a message at email@example.com and we can help you with this request from there.
@Thomas Dillon, We're sorry to hear that you've been experiencing connection issues with your Ticwatch S! Please first make sure that your phone is up to date, then try switching off your phone's bluetooth and turning on Airplane mode on your watch for a few seconds. After switching your phones bluetooth back and and disabling Airplane mode on your watch, try to connect your phone and watch again. You can also find additional tips for connectivity issues here: https://support.google.com/wearos/answer/6057772…
may I please have an invoice sent to me for my original purchase?
It will help with my warranty claim.
I need the invoice to use de warranty. My kickstarter account is not valid to enter in support.ticwear.com. I need a solution. Is possible to send me the invoice to my email?
Hey all... Don't believe I am doing anything wrong, but how the hell do you get the watch to sync/connect with the iPhone. I have had the "S" several months and it has always been a PITA to connect, but now it is nearly impossible. Is there some special trick or sequence to get this thing to connect and STAY connected to the iPhone. Any assistance or direction to a site tutorial would be appreciated. Thanks!!
@Patricio You can submit a warranty ticket on the page http://support.mobvoi.com/ to get your faulty device replaced with a new one.
@Avinash Rugoobur Dear backer, we've found that you have not provided your shipping information and the color of choice by responding the survey. Please kindly login your kickstarter account with your computer then complete the survey so we can proceed the shipment of your kickstarter order asap.
@Enrique Garza Dear backer, we've found that you have not provided your shipping information and the color of choice by responding the survey. Please kindly login your kickstarter account with your computer then complete the survey so we can proceed the shipment of your kickstarter order asap.
@Mo Wing Chung Dear backer, please kindly send an inquiry to firstname.lastname@example.org for an update of your repair status.
@Erich Pfeiffer Dear backer, please kindly send your inquiry to email@example.com so we can further check fo you.
I need the purchase invoice. Can you send me to my email?
My watch got the wear os update 🤩
Last night as I was sleeping, my watch (Ticwatch S) went into a boot loop.
It will turn on, display the TICWATCH logo and vibrate violently for 1 second and turn off, then it will do it all over again.
I put it on the stand to charge and it continued doing that all night, it was very annoying to have the watch buzzing every 5 seconds. I have tried holding the button down in an attempt to make it stop but I have been unsuccessful. Every once in a while it will randomly flash a BRIGHT yellow screen before displaying the Ticwatch logo as it tries to boot and fails!
I am very unhappy about this. How does this even happen?
I was quite happy with it until this happened!!!
I never received my watches!!!!!
I have sent my ticwatch S back to the maintenance center in HongKonh for 6 months ago because of the screen problem. But I still have no response from Mobvoi and How can I get my watch back?!
My ticwatch has just died. Screen went blank. And no matter how long I recharge, it wont restart. Obviously only had for a couple of months.
Can you please advise solution.
hey mobvoi, i am just wondering if yall are going to have the ticpods for sale on here instead of just indiegogo?
indiegogo is trash and i hope i can get the ticpods for $79 on kickstarter
3 weeks ago my ticwatch E screen got crazy: lines and partly unreadable. send a dm to mobvoi on their Facebook messenger, got a response in hours to do a warranty request on their website. Did that, 3 days later I've got 2 emails: 1 that the warranty was approved and one with a shipping label. didn't expect that because of some of the negative posts here. So I've sent my watch with the free shipping label and yesterday (so within 21 days after the first dm) I received a brand new ticwatch! thanks for this excellent service mobvoi, that's really brilliant :D
Where is the watch?
I want my watch back!!!
Still no refund for my watch, that i cancelled because customs...
So these guys have been spamming us about their new wireless airpod things. I would like to know why one of the list that spammed me is "Remix IO" which is a product by a company called Jide software that was on kickstarter but had to refund everyone when they pulled out of making the remix IO. I would like to know how and why Mobvoi got this mailing list and what information the 2 companies are sharing about their customer base.
The Ticwatch S & E Oreo update has been delayed twice. The Tilt to wake gesture is really slow and doesn't work half the time. I'm sorry but I cannot see myself supporting any new products from you guys when you don't bother to properly support your Kickstarter backers.
Your forum use USELESS. Nobody answers questions.
My watch died within DAYS.
No response from the “company”.
4 mails in 2 days? Stop spamming please... use that time to improve battery life on your future watches!
so you're dropping Kickstarter for Indiegogo? what happened? XD
Hello! I would like to buy a yellow replacement band for Ticwatch E, but I can't find an option for this color anywhere! Please help!
I have not received my watch yet... what's going on????????
My battery life only last for a little over 24 hrs. I have to carry my charger with me everywhere.
I have still not received my watch
I am experiencing severe burn in on my watch. Up to the point where I cannot see anything on the watch screen and it also horrible battery life. Can you guys provide a for the burn in or replace my watch?
This seems like they delivered a product then ran away without offering proper support
It appears that we are back online.
My watch just died, after it was working just fine. I’m not sure if it was the new update or what but it’s zero activity with the watch.
Wanted to thank Jamie for everything that was done helping me with my Tic Watch replacement. Went over and above to make things as painless as possible so Thank You again!👏🏼👏🏼🤝🤩💫
whenever blutooth connectionis lost I can only re-connect if I restart the watch... kinda annoyin since a button is built to re-connect is constantly displayin but never actually connecting - I would love a fix for this bug!
I have sent my watch to repair the screen problem for almost 4 months but without any feedback or reply from the support team, what's going on?!
My display ist dying how can I contact the support? FB they don't react and the support page isn't working?
Ok recived my watch on time and was very happy with it then after a few days
I thought i would try out its features
And found that I could not make call from watch and anser one watch would have to answer the call on my phone .spoke to tec support and was told it would be looked into and fixed by a software update and to this day still not fixed and no new update.
Feel i was feed a pack of lies
And when try to contact now no reply or .help so if this is how u treat ppl how backed projects from day one think I should of never backed u
Received mine in Nov 2017. For the months of using it now as my daily watch. I'd say it's a great watch. 1.5 days the least for the battery with Ok Google, Wi-Fi and Bluetooth on at the same time. Not to forget the Always On screen. The more you fully charge the watch at the beginning. The better the battery life gets. Awesome buy.
Got mine but I'm telling you it's not worth it. The battery from full charge 9 hours with the screen OFF, wifi off and bluetooth OFF. This is a piece of CRAP! I wished I never backed this project and I wish I could get my money back.
Never received mine. How long does it take?
It is near my old smartwatch - in the drower
Is that true? With NFC !!
Most of you still aren't listening.. Message them on Facebook. You will get answers. I got mine by messaging them. 1st didn't show up. 2nd was missing things and got my 3rd one with the right things.