Frequently Asked Questions
Yes. There are two ways to add water to Mitte:
1. You can pour tap water manually into the input tank, or
2. Connect Mitte to your main water line with our plumbed in kit, which will automatically refill the input tank so you won't have to do it manually.
Both options are available. The default model that comes with the stated reward tiers is the Mitte without a plumbed in kit. To get the plumbed in kit, simply add 30 Euros to your pledge, and we'll include it in your Mitte shipment.Last updated:
We calculated the cost based on current volume estimates, weight of the machine, method of shipping, and location from where we are shipping from (Hong Kong).
We’re going for air freight as opposed to sea freight because with the former, your Mitte will get to you in 3 days while the latter takes 2 months or more.
We are also capping the cost at €60 so we will make up the difference should the final value exceed that. In addition, the shipping fee includes custom duties and import tax so you won’t have to worry about that.Last updated:
Mitte will not function without a mineral cartridge because creating healthy water is a two step process:
We first purify water through distillation to get pure, distilled water, but this is not good for the body as it is both stripped of contaminants and any minerals present in the input tap water. So the next step is to enhance that purified water with high quality essential minerals that are good for health using our mineral cartridge. Thus, the mineral cartridge is required for Mitte to do its job.Last updated:
If I don’t finish a cartridge in one go, can I use it again at later? What is the expiry date of a cartridge?
You can use cartridges up to 6 months after the first use. Mitte will detect if the cartridge that you have hasn’t been used in a long time, and it will automatically trigger a flush of the first round of water (it will go directly to the waste tank). This is to ensure that you always drink the freshest and healthiest water possible. Also, if a cartridge is expired, you will get an LED notification on the machine and also a notification in your app indicating that your cartridge needs to be replaced with a new one.Last updated:
You can set up demand-driven automatic ordering of mineral cartridges on your Mitte app. Each cartridge comes with an RFID tag, allowing the system to track usage, and automatically deliver you a new cartridge when your current one is running low. The process is based on actual usage, thus reducing wastage while ensuring that you'll never run out of healthy water.Last updated:
Our machine is designed to be very energy efficient.
It consumes on average 0.12kWh while purifying. Since one liter takes 2 hours to be produced, the total energy consumption of the machine for the production of 1l of mitte water is 0.24kWh.
(Please take into account that this is calculated for the typical use case, and that the actual energy consumption can slightly vary depending on your ambient conditions.)Last updated:
We use high grade food grade plastics like PP apart from stainless steel 316, and high grade food grade coated aluminium in Mitte.Last updated:
We will have a standard warranty of 2 years as required by law, but everything is engineered with great care to last at least 5 years under highest usage. We will also set up partnerships in the countries we ship to so that if anything goes wrong, the issue can be solved within your home country.Last updated:
We built Mitte in Berlin so we are prepared for that, given how hard the water in Germany is (:
Mitte is definitely cleanable and the process is fuss-free. Depending on the intensity of usage, you'll have to clean out the input and storage tanks about once every month with a common cleaner like what you’d usually use for your coffee machine. We will provide more information on that in our user manual.Last updated:
Not connecting your Mitte to the internet won't prevent you from using basic functions such as dispensing water. The system is designed so that you don't need the app to use the machine. However, we'd strongly encourage you to take full advantage of this is connected device. The hardware in itself has all the basic functions you need to operate the machine, but using it with the app gives you extra features and the best user experience. For example, you can choose the exact temperature and volume of water you want to dispense, create your own recipes, check the quality of water, monitor machine performance, receive maintenance notifications, and get support while setting up the system.Last updated:
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