Share this project

Done

Share this project

Done
Adventure game set in a living city filled with secrets to unveil. An open world inspired by Majora's Mask and Sunless Sea.
Adventure game set in a living city filled with secrets to unveil. An open world inspired by Majora's Mask and Sunless Sea.
Adventure game set in a living city filled with secrets to unveil. An open world inspired by Majora's Mask and Sunless Sea.
918 backers pledged €22,329 to help bring this project to life.

-URGENT- Payment Issues

6 likes

Hey everybody!

Earlier today we released an update regarding some payment issues. We'd like to provide a further explanation of what happened.

Once the campaign finished we went to hit the sack and rest, we were super happy about being able to fund the development of "A Place for the Unwilling". A few hours later we started receiving messages from you, telling us about payment issues. Most of you probably got this email from Kickstarter:

Unfortunately your pledge to A Place for the Unwilling was declined by your card provider. You can correct this by choosing a different payment method Just a reminder that you only have 7 days to correct your pledge. We'll also automatically retry your pledge at the end of this period. For more information, please see our FAQ. Hope this helps! <3 Kickstarter We think there is no any problem with your credit cards. We are working hard to solve this issue ASAP. 

---

Turns out almost 700 out of the 900 backers had their donations denied. The reason is still unclear, but looks like it's related to Kickstarter and their payment management system.

Some users have reported than re-submitting their credit card data fixed the issue, while others found this useless and still experience problems.

We have been told by other developers that these things happen and that they're probably not fixed because it usually affects only a couple of backers on each campaign. We have contacted the Kickstarter staff, as we believe they're the key to solve all these issues, but we still haven't heard back from them.

Every payment not completed in 7 days will be removed, which means that we still haven't secured the funds to develop "A Place for the Unwilling".

Try changing/updating your credit card data, that should fix the issue for some users. We'll keep you posted and release a new update as soon as we get new information. We hope the Kickstarter staff can help us fix it soon enough (*fingers crossed*)

Thank you all for your support and your feedback, which was key to understand the issue we're dealing with. Also special thanks to the guys at GamesBoosters, our publisher, who have been working 100% on this since early in the morning.

Stay tuned!

Cheers!

mentics, Bule, and 4 more people like this update.

Comments

Only backers can post comments. Log In
    1. Missing avatar

      Scot S on

      Same issue here. Used original card info and submitted again and it went through. KS clearly has a problem it needs to fix.

    2. Dreamer Emporium
      Superbacker
      on

      I had said problem but have now submitted my info and it charged correctly!

    3. Jason Alexander on

      I retried and all was well! Hopefully most people's payments will work on re-run.

    4. Thomas Krømke on

      I got the mail about payment issue.
      But when I check my account the money have been drawn.
      ???
      Seems like there is something Kickstarter has messed up. Because the pledge have been payed.

    5. ppm4587 on

      I had the problem. And now should be ok. I can see your project under "proyectos patrocinados". I retry with the credit card data and all went ok. But is the first time that I have soo many problems to pay in kickstarter. At the begining (the first weekend of the backering) I changed the credit card becouse I can't pledged with my card of all the life. And know this. (But backering Need to Know game kickstarter don't say me nothing bad with this new credit card, finally... they want yours and ours suffering )

    6. Axel Kothe
      Superbacker
      on

      Had the same problem earlier today, resubmitting my data didn't work either. Just tried it once more with the same card and it finally went through. You should probably tell people to keep trying reentering their CC details. Keeping my fingers crossed you get the funds....

    7. Andy Cook on

      Mine failed with any card I tried immediately after I got the first failure message but it has worked with the original card details this morning.

    8. Adam Tierney
      Superbacker
      on

      Man, that sucks. I feel bad for you guys. What a screw-up on Kickstarter's part. Because if 700 of your 900 payments failed, there's going to be a certain percentage of backers who don't bother to update (but would've been charged fine had the system not screwed up).

      My payment failed, and I fixed it just by trying again (no changes).

    9. Erik Woods on

      Re-entering failed for me.
      Wish they'd accept PayPal or something... I only have one card I can try. :(
      Plus... my bank called me almost immediately after I retried..... coincidence?! IDK...

    10. Missing avatar

      Dom Bray on

      I got this email too, and re-entering my details seemed to work. Really hope this gets sorted out guys, that would be the sh*ttiest way to lose out on your hard-earned funding!

    11. David Erosa on

      Mine went through OK. If anyone (like Ghost of Tom below) wants to check it out, click the "View Pledge" button, and check the status of the payment on the bottom. Should say "Collected".

      Good luck!

    12. Bule on

      I haven't received any notification of a declined payment, so I'm assuming my pledge went through ok.

    13. J Savage on

      I resubmitted my payment and it went through. But, has anyone tried calling their bank to see if the issue can be resolved? I feel that might help.

    14. Dieter Baron on

      When I tried resubmitting the same credit card right after I received the email that my charge was denied, it didn't work. I tried again just now, and this time it went through.

      Best of luck to you for sorting this out.

    15. mentics on

      I put in the exact same payment details to "fix" it, and it went through fine this time.