-URGENT- Payment Issues
Earlier today we released an update regarding some payment issues. We'd like to provide a further explanation of what happened.
Once the campaign finished we went to hit the sack and rest, we were super happy about being able to fund the development of "A Place for the Unwilling". A few hours later we started receiving messages from you, telling us about payment issues. Most of you probably got this email from Kickstarter:
Unfortunately your pledge to A Place for the Unwilling was declined by your card provider. You can correct this by choosing a different payment method Just a reminder that you only have 7 days to correct your pledge. We'll also automatically retry your pledge at the end of this period. For more information, please see our FAQ. Hope this helps! <3 Kickstarter We think there is no any problem with your credit cards. We are working hard to solve this issue ASAP.
Turns out almost 700 out of the 900 backers had their donations denied. The reason is still unclear, but looks like it's related to Kickstarter and their payment management system.
Some users have reported than re-submitting their credit card data fixed the issue, while others found this useless and still experience problems.
We have been told by other developers that these things happen and that they're probably not fixed because it usually affects only a couple of backers on each campaign. We have contacted the Kickstarter staff, as we believe they're the key to solve all these issues, but we still haven't heard back from them.
Every payment not completed in 7 days will be removed, which means that we still haven't secured the funds to develop "A Place for the Unwilling".
Try changing/updating your credit card data, that should fix the issue for some users. We'll keep you posted and release a new update as soon as we get new information. We hope the Kickstarter staff can help us fix it soon enough (*fingers crossed*)
Thank you all for your support and your feedback, which was key to understand the issue we're dealing with. Also special thanks to the guys at GamesBoosters, our publisher, who have been working 100% on this since early in the morning.