Frequently Asked Questions
We‘ll ship the Power Cube XS/XR in June 2019 and upload the tracking number within 7 working days, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 7-20 working days for you to receive the parcel.Last updated:
We’ll send out a survey for all the backers to choose the color and cable right after the campaign finishes, before we start shipping.Last updated:
Yes, both of them are compatible with android devices & iPhone that have Qi-wireless charging feature. However, it can’t charge iPhone watches.Last updated:
Sure. You can choose to pledge for 2 Power Cube XS or 2 Power Cube XR. Another option is to choose 1 Power Cube XS+1 Power Cube XR. Combine what you like.Last updated:
The shipping fee is not included. The shipping fee for USA is $5, and for outside of USA is $12.Last updated:
Thanks for reaching out to us, you can choose to create or not to create an account on Kickstarter to order our product.
If you don't want to create a Kickstarter account, please check here: https://www.kickstarter.com/blog/introducing-guest-pledging
If you want to create a Kickstarter account, please check here: https://www.kickstarter.com/help/faq/backer+questions
Please feel free to shoot us an email to firstname.lastname@example.org if there is any question.Last updated:
Definitely, it is 100% refund guarantee. If you want to cancel the order, you can cancel it on Kickstarter.Last updated:
Due to the customs policy of different countries, we CANNOT control if there is tax for you. Our product price does not include VAT or import tax of your country. We will try our best to declare a comparatively reasonable value for the product, If you have further question, please feel free to email to email@example.com, thank youLast updated:
A. We will absolutely check the quality of every item for 2 times before sending them out. We will do our best to satisfy your needs both on quality and quantity.
B. If something is unavoidably wrong with the quality of the items you receive, please contact with our online customer representative who dealt with your order. You also need to send emails to us enclosed with the pictures of broken items so that our colleagues in After-Sale Department can check the problems in a short time and give you a prompt reply after their verification.
C. If the quality problems are verified by our After-Sale specialists, our customer service operator will inform you the compensation methods through emails or instant messages.
D. We promise you that we will provide you the most satisfying solutions to all sorts of after-sale problems and make you feel much happier to shop here in our online store.
E. Elecjet products are covered by a warranty. The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below mentioned warranty period, however, with the exceptions set out below. Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months. The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered.
The following are not covered by the warranty:
1. Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in”, overdriving and similar wrongful use.
2. Defects that have been caused by lightning, fire, water, or other events of force majeure.
3. Defects in consumables, or use beyond the expected lifetime of the consumable in question.
4. Batteries will be covered by the twelve (12) months warranty.
With the herein stated exceptions to claim under the warranty you may contact firstname.lastname@example.org. If a defect covered by the warranty arises in your product within the warranty period. We will rectify the defect by, at our choice, either repairing the defective product or replacing it with a product of same or similar type and condition.
The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product.
In order for the warranty to apply, and to claim under the warranty, you must include any proof of purchase of Power Cube XS/XR where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy.
After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our Shenzhen warehouse, we will issue a refund for the product cost via PayPal.Last updated:
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