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Game finally arrived 28th May, weeks after nearly every other KS and retail buyer, with damaged box and boards! A sad end to what promised to be a good experience. Gamesquest customer service second to everyone - 8 working days (Monday to Friday only) response. So, I’m sure they’ll get back to me on 7th June to tell me it’s out of their hands and that it’s my fault for living on the other side of the world or that it’s the post offices fault; not the fact that they couldn’t be bothered to pack it in any decent way.
As for the game, it’s being sold as seen. Call me a pedant or OCD but I don’t want a damaged box on my games shelf.
thank you for all your efforts ... this one is a bad one for GQ ...
(wonder how comes I received some kickstarter flawless and some with extra trouble ... not very consistent)
I checked their shipping log at GamesQuest and it says they reshipped the game but doesn't say anything about the promos. Grrrr... so I'll tell them you need them but they are like 1 week behind in reading their support emails so it may take another 2 weeks. Sorry.
no tripple checked the room I opened the box in and all the contents of the box outside the base game and the contents of the base game itself. :´-(
Wanna chat about that in PN?
It should be included maybe outside the box.
actually received my game today :-)
I was wondering should the game contain the 50.000 $ stretchgoal cards?
My version contains 10 playable nations and nothing for TMP: Energy Empire (which would reside in my game shelf directly under MP2: MtM)
well took GameQuest a little bit over a week to ask if my pledge still did not arrived and asked again to check neighbors and post office.
They are going to decide what happens to my missing game.
Am not complaining, but just you know it takes them a lot of time to answer :-S
hate to come back here, but GameQuest must be very busy - they did not answer my service request yet (waiting for a little bit over a week now)
@Sean your tracking says it was delivered. Please don't use comments to ask about your delivery. I'll PM you.
I haven't seen my copy of the game yet. USA here.
Murongying, says you were shipped. Can take a while but agreed this is pretty long. Have you checked with your customs office in case they are holding it for an import fee?
Last day of April and still no sign of a game!
Game arrived to me in Norway today. Looks great! 😀
well I am starting to be a little bit worried now :-S
@Morten, your address looks right and GamesQuest said it was shipped... so check with your postal service and/or customs office to make sure they are not holding it for some import taxes.
Has anyone from Norway received their package yet?
Beginning to get a bit impatiant here now, want to play the game :(
My copy arrived last week (to France). I can only say the best about the game: the production quality, the rulebook, the visuals are all top notch. (I cannot tell about the gameplay as I have not tried yet.)
I wish I could say the same about the contribution of GamesQuest to the delivery of the game. I don't think I have ever received a game with more careless wrapping: the box got damaged in several places, including two of the corners. And it came only to France from the UK, which is like one country away! The only reason it looks barely acceptable (but not great) on my shelf is the very high production quality of the box itself. GamesQuest, what a disappointment...
@s2601d while I think emails went out when they prepped their files for shipping, it took them 2 weeks to get them out the door in the UK. Then it can take 2 weeks to get the delivery. Your package says it's been shipped but there is no tracking so we must wait a bit longer. Sorry about that... some pcakages can take a while outside the EU. In the future please PM us questions about personal packages.
Dear Minion Games i wanted to ask, abut shipping me contact "Games Quest" or PM
Because my package was sended 06.04.2018
Now is 22.04.2018 still package not arrived, at Games Quest web page written what European Shipping take maximum 14, if package not arrived contact their office.
Nevermind. Found them. They fell out of the shipping box before I had even opened it.
They were not in the zipbag.
They said something about using top-loaders to store the extra cards. So I'd find that hard to miss. They could have put them in the ziplock too I guess. But if you got the mini expansion that is where the MtM promos are kept - inside the expansion. The two that were external to that would be the EE promo cards.
Are the two promo card suppose to be loose in the cardboard shipping box? I cannot find the both of them.The mini-expansion was there though. They were checked off on the invoice.
Received in the Netherlands. Delivery service just dropped the package in front of my door. Do not know the name of the delivery service.
My package arrived safely in Vancouver, BC Canada yesterday. Looks great! Thanks Minion Games!
It’s arrived here in Italy.
Excellent component, but I’m just a little disappointed by the box that is a little bigger than the original Manhattan Project and Energy Empire.
Arrived today in Alberta, Canada. Thanks!
Got mine in DK today ;)
@Christiane, are you sure it was DHL cause GQ's system says royal mail untracked. Just curious.
Arrived today in Germany (NRW), via DHL. Looks great :-)
Nothing in MS Germany yet
Got my game in the UK too :)
@Matthew, please don't leave customer service issues in the comments. I'll PM you and we'll get you the game.
Hey, I have a problem and it's partially my fault. I am a US backer and didn't realized my game was late until someone else pulled a copy out at game night.
It turns out CrowdOx had my address from almost 2 years ago and I did not pay enough attention to the survey. My copy probably bounced back to you a while ago. It there a chance I can get it resent to my proper address?
Uk. Received my KS today. Brilliant.
Booom! Got mine in the U.K. today.
Looks amazing. Thank you minion games.
Game has arrived in Austria today.
Nothing yet in Münster Germany
@EU backers, who already got their game. Who has been the forwarder?
still waiting in Barcelona
I got my World Supporter-pledge yesterday in Belgium. Thank you :)
Game arrived today in Italy. I appreciate the overall quality of the components. Waiting for first play!
@Paul Smith: I totally get it, but the people here are behaving like the game is now worth zero money. As a Retailer you always take a risk with a KS. I think KS should be for the end customer as intented and not for retailers to get the game earlier than their competitors but thats just my opinion. Kickstarter is not a pre order...everybody should be clear about that...and world wide delivery and shipment is a really complicated case to handle.
Here in Germany the cheapest listing for the game from a retailer is 75,95 Euro...so i got a pretty good deal here with the promos and the mini expansion. Some people (Retail pledgers excluded) give me the feeling their life depends on it that they get the game early...who cares, its a boardgame, its kickstarter...shit happens but...come on guys...
That is great... we are screwed and now being scolded by the publisher... Minion Games - First, you obviously had means to produce this game without KS, so don't give me that "you made this project happen", shame on you to pretend this is some charity we do for you, so cynical... This is supposed to be win-win, you get your money first and we get something extra (time, value, cheaper, etc) but not some crumbs and then the great news the game is as fast and cheaper on retail... If you don't hold your side of the bargain, good luck with your next campaign... Not saying what you did is illegal, unfair or immoral.. but these are stupid business decisions and so I am out of here.
@Christiane, most of the packages are untracked as tracking outside the UK costs $5-10 more and people don't wish to pay that and I can't absorb that since we already are paying VAT and Fulfillment costs above what we normally pay.
@Hussian, it says yours has shipped with tracking # MQ201027844GB ... but I'm sure it just got packed today and so you may not have gotten the notice. Everyone else, please give it a few days before asking me and please use PM not the comments.
I received an email last Saturday, telling me that my games is on the way. When I try to track it, the link tells me "Your parcel has been sent on an untracked service.".
Any informations about that?
Btw., I live in Germany...
Hi - I live in the UK and haven’Thor my package - or even a tracking number!
Can you confirm my package has been shipped? Thanks - Hussain
@Daniel. Sorry, you feel that way. But your copy has stuff the retail doesn't have. You have a mini-expansion for free that they don't have. You helped make this game better with higher quality that we wouldn't have done without your support. Kickstarter is NOT a pre-order store for cheapest prices on the market - one should NOT think of KS that way. If all you want is the cheapest price, for sure never back a Kickstarter.